Gloomland Reviews 

146
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I got my stuff a few months back but I wanted to mention my experience since I saw there were a lot of ppl leaving bad ones and calling it a scam. I am not sure if they do drop shipping, but the item... See more

Rated 1 out of 5 stars

Sending me emails about being an ambassador that I’d receive’ discounts’ and ‘ Amazing perks’. If a company wanted you to represent them you’d be sent free items to display or wear - not be ch... See more

Rated 4 out of 5 stars

I received the product I've order and it was in good condition and it also looks good. They've given me some discount too. I just didn't give 5 starts as I was told I'd become brand embassador and so... See more

Rated 1 out of 5 stars

Placed an order in October, it has never arrived. Sent multiple emails which they initially responded to, claiming they were looking into it. Never received the items or refund and now they’ve stopped... See more

Company details

  1. Women's Clothing Store

Information provided by various external sources

Dear GLOOMLAND family As a business that operates globally we, like many businesses around the world, will be impacted by the ongoing COVID-19 pandemic. Given the changing landscape of the situation with continual live updates happening, we have been proactive in putting protocols in place to ensure the safety and well-being of our teams and our customer base. Our head office team is currently working remotely with a rotational skeleton crew onsite in order to support the physical infrastructure we have. We have adopted best practice guidelines within our warehouse teams to ensure that we are able to operate in a safe environment. We will continue to review these practices on an ongoing basis to ensure our teams are well informed and continue to function in a safe and professional environment. Hygiene best practices have been implemented across all our business units and are mandatory, as well as adopting social distancing measures. The landscape for deliveries is also continually changing, with different countries and governments updating their position on this on a daily basis. We will endeavour to get orders out as quickly as possible, however please be mindful there may be delays due to the unprecedented circumstances we find ourselves in. Your local governmental websites will provide the best source of relevant and accurate information, and most courier companies have information on their websites detailing the impact of their services in certain geographic locations. Stay safe and thank you for continued support of GLOOMLAND. COVID-19 FAQs ARE YOU STILL ACCEPTING ORDERS Yes - we are open as normal. ARE YOU STILL SHIPPING ONLINE ORDER? Yes - however due to the current COVID-19 situation there will be delays for certain domestic and international locations. If we are unable to ship your order we’ll update you as soon as possible and orders will be held until we can fulfil them. HOW WILL I KNOW IF MY ORDER IS DELAYED? You can track your order with your order number and email address . You can also find up to date information on the shipping carriers website. IS YOUR CUSTOMER SERVICE TEAM STILL AVAILABLE TO CONTACT? Yes - our team is on standby to help with any questions you have. You can contact us at contact@gloomland.com I NEED EXTRA TIME TO SEND ITEMS BACK No problem - we have extended our return policy from 14 to 28 days. If you require assistance please check our return policy HOW CAN I STAY UPDATED ON THE COVID-19 SITUATION? We will be updating this page on a regular basis so check back for the latest updates.


Contact info

3.0

Average

TrustScore 3 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

3.0

All reviews

(146)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I got my stuff a few months back but I…

I got my stuff a few months back but I wanted to mention my experience since I saw there were a lot of ppl leaving bad ones and calling it a scam. I am not sure if they do drop shipping, but the items I ordered came in good time. I ordered some boots which were good quality for the price, which was cool. A cute shirt I got was good but I apparently should have ordered a size up because it was a little tight around the neck and shoulder area. Another shirt was good but the plastic necklace piece was a little cheaper looking than online. I do like it still. I can't complain with the experience I had, and I got a coffee to give people. I have not had an email saying anyone has used my code (I don't think anyone has) so I cannot say whether they pay the percentage they say they do for ambassadors.

26 April 2022
Unprompted review
Rated 1 out of 5 stars

Really, really bad

Ridiculous!
I am waiting since 3 months for my item. After writing numerous mail and still getting no response I messaged them on instagram. They tried to comfort me by telling me that the item will be shipped soon. It’s been another month!!!! After I told them that I want a refund they just ignored my messages.
DON’t BUY HERE. Literally just a scam with products you can buy in Aliexpress for less.

17 February 2022
Unprompted review
Rated 1 out of 5 stars

Upated Review - total scam

Upated: Item never received and PayPal refunded me within minutes when I sent the case to be investigated after 3 months. Yes, I gave Gloomland 3 months to fix their issue -- refund me or ship my product. They did neither. PayPal is obviously aware that this is a scam. Do NOT buy from these morons.

6 January 2022
Unprompted review
Rated 1 out of 5 stars

Fake company stolen designs

Sending me emails about being an ambassador that I’d receive’ discounts’ and ‘ Amazing perks’.

If a company wanted you to represent them you’d be sent free items to display or wear - not be charged for the privilege.

After doing some digging this company not only rips off other companies by nicking their designs ( Killstar being one) , but then charges through the nose for them.

Please avoid .

3 January 2022
Unprompted review
Rated 1 out of 5 stars

Do not buy from ever!!

Do not buy from ever!!! Got scouted to be an embassador by the company. Ordered two items which were suppose to come within 7-14 days. Only one item arrived. I have bow been waiting 2 months for the bag to arrive after they said they'd be sending it out and its just late. Crap customer service, do not give any help at all. Have requested a refund for the item twice now and nothing. The hoodie that they sell for £80 is polyester, such crap quality, DO NOT WASTE YOUR MONEY ITS CHEAP DROP SHIP RUBBISH

23 December 2021
Unprompted review
Rated 1 out of 5 stars

This website is a complete scam

This website is a complete scam! Do not buy from here! They didn’t send me my order and make excuses as to why it’s not happening. The number on the website doesn’t work and they barely reply back to you on inquiries, via email or Instagram.

17 December 2021
Unprompted review
Rated 1 out of 5 stars

I feel like this company is a scam

I ordered my dress on 12 Oct 2021. It said 7 - 14 days for delivery. Then it said it should arrive by 11 November. The Gloomland website says it has been delivered. The tracking website shows that it has not been received to be shipped. I have not received the item and today is 21 November 2021. I have sent 2 emails to Gloomland and no response. I am beyond disappointed and disgusted with the lack of customer service. Another order from a different UK company containing 3 pieces of jewelry arrived within 2 weeks, so it is not necessarily a delivery issue or customs issue.

21 November 2021
Unprompted review
Rated 1 out of 5 stars

I never got my order……

I never got my order……! So there is really nothing else to say, i was promised a really fast delivery 7-14 days ( in my experience that is really fast )….. Only thing i Get is lots of comercial e-mails. Have not seen my items that i orderd.

11 November 2021
Unprompted review
Rated 5 out of 5 stars

So this is a lengthy review but it will…

So this is a lengthy review but it will be an honest one. I was reached through Instagram to be an ambassador or Gloomland, which I was a little skeptical but I accepted. I did my research as I always do with everything I invest money and time. I did not agree with the people that gave negative reviews for Gloomland because it seemed as if they did not do their research correctly before accepting to be ambassadors. Most of the negative reviews came from people that accepted to be ambassadors, but they do not seem to understand that different brands use different methods. Gloomland does not send you free clothing regardless of what their ads say, which I will have to say they should clarify that they do not and be a bit honest with the client. You do not model the clothes as a way to advertise their products rather they provide you with a code for you to share on your social media, and depending on how well you do you receive your share of sales. Now, for the quality of clothes. I saw a lot of reviews (especially from people who were ambassadors) claiming that the quality of the clothes is compared to Wish clothing, meaning very poor quality and this is not true. I have ordered twice from them and their quality is great and as described and presented in the advertisement. Please I advise that you base your opinions on your own experience not just on people who were angered because they did not do their research correctly. Gloomland offers me great discounts and I take advantage of these coupons because they are amazing. I personally love the style that Gloomland offers and I believe that they have the potential to become even greater than what they are. before you accept a deal or invest money in something please do your research because the brand is not responsible for your actions. If you a lover of Goth or Punk style I do recommed that you consider Gloomland.

8 November 2021
Unprompted review
Rated 1 out of 5 stars

Discount Disbelief

I purchased with a discount and it was just over $36 for a sweatshirt, what I Received was very thin and not at all what I expected for the price it was prior to the discount. I was to say the least disappointed.

24 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look