While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The assistant that helped me (Yvonne) was absolutely amazing from start to finish. It took us several hours with back & forth message conversations, and Yvonne stayed with me all the way, answering... See more

Rated 4 out of 5 stars

Concentrating on giving a 4G service is ok but most providers give a 5G service in UK. I’m disappointed that you have to look out specifically for the 5G plans. Despite what GlocalMe say 4G is a infer... See more

Rated 5 out of 5 stars

I’ve been chatting with Lucas who has bent over backwards to help with data issues. I lost my wallet and phone meaning I couldn’t receive verification codes to purchase more data for our G4 Pro! Lucas... See more

Rated 5 out of 5 stars

We've had one of their portable wi-fi devices for over 2 years & it's been 100% reliable. Recently it stopped receiving a mobile signal and the technical team have been brilliant, via the live ch... See more

Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Telecommunications Equipment Supplier
  4. Telecommunications Service Provider
  5. Wi-Fi Spot

About GlocalMe

Written by the company

GlocalMe is a mobile data connection solution brand under Nasdaq listed technology company uCloudlink (NASDAQ: UCL) , helping users across the world to access mobile internet data more efficiently with a range of our own hard ware and software products.

We strive for enabling best user experience on various increased intensity online services requiring stable and high speed data connection.

Our innovative technology will allow domestic users and international visitors free from shopping for local SIM cards or high expenses of roaming data in over 140 countries in the world.

Always better connected is what we strive to help our users, as we firmly believe when everyone is seamlessly connected, we will benefit from the better understanding and connection with each other.

GlocalMe® Numen Air

GlocalMe® Numen Air 5G Mobile WiFi Hotspot

SHOP NOW

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GlocalMe is very reliable

GlocalMe is very reliable. Few weeks ago, I went to a field visit in a very remote area together with some colleagues. Upon reaching the site, all of my companions struggled because all of them can’t access their internet, except ME because I am forever using GlocalMe for almost a decade now. I commend GlocalMe for this, keep it up. Likewise, the customer service team is very professional in giving advice 24/7 most especially Lucas, Stephen and other staff whom I always communicate whenever needed. With that I am forever thankful!

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Glocal Duo for South America

I have used to Glocal Duo for many years. It is easy to set up and provide a mobile hotspot for several devices. I have had an issue with a data plan that was quickly resolved by Lorraine in customer service. I cannot endorse the awesome GlocalMe more 😊😊😊

14 March 2025
Unprompted review
Rated 4 out of 5 stars

Travelling internationally sometimes…

Travelling internationally sometimes poses a risk using unsecured Wi-Fi networks. Having a secure connection is worth the price. The cloud sim works seamlessly and no need for local plans or SIM cards is a major plus.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Received service from Lucas who very…

Received service from Lucas who very helpful and quickly to resolve my issue. I was extremely pleased by how quick I received the initial online response. The system is very effective. Thanks again.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Chloe can fix anything quickly

Chloe made the experience incredibly quick and simple. Chloe was friendly, professional and an excellent listener and problem solver.

She asked me what she could do to help and quickly found and reactivated my device.

The best part is her technical expertise. She solved my issue quickly.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

The text service agent was nothing…

The text service agent was nothing short of amazing. Was able tobknownthe issue ibwasbhav8ng and solved immediately!! Without them I would have wasted more hours trying to figure this out. Thanks again!!!

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Ive been a GlocalMe customer for many…

Ive been a GlocalMe customer for many years. Their services are a life saviour for people who travel. Today Chloe with the customer service helped me with a difficult situation and she was great at her job and patient with me. Many thanks!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

The best support is from GlocalMe!

We have 3 GlocalMe devices (2x NumenAir / 1x G3) in use for a couple of years now and I've had many talks (email) with their support. Amazing devices and almost immediate respons from support, can't be better than that. Today Jenny helped me out to get the (somewhat older) G3 device to work again, fantastic!

5 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look