Global Plug Services Reviews 

249
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and professional throughout every single step of the application. Many people note that communication is consistently clear, prompt, and reassuring, successfully turning potentially stressful administrative situations into remarkably smooth journeys. Consumers also highlight the reliable and efficient handling of various travel documents, including passport renewals and complex visa applications. Satisfied reviewers consistently express their gratitude and strongly recommend these dependable services to anyone looking for top-quality professional assistance. Individuals appreciate the thorough guidance and honesty provided during every interaction.

What people talk about most

Service

Customers report extremely positive and satisfying experiences with the service, highlighting professional,... See more

Staff

Clients share positive opinions on staff, consistently praising their outstanding professionalism, patience,... See more

Customer service

Users describe positive interactions with customer_service, noting exceptional support and guidance... See more

User experience

Consumers find user experience to be exceptionally positive and effortless from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very smooth process! Bami was my point of contact and he kept me informed of my passport process, ETC documents and visa throughout. He was quick, communicated very well and was very professional. I... See more

Company replied

Rated 5 out of 5 stars

Global Plug went above and beyond to ensure all my travel documents were available for the timelines we agreed. Communication was top notch with clear plans on how things were going to be executed... See more

Company replied

Rated 5 out of 5 stars

Where can I start, this a journey of new beginnings. On behalf of me and my family, i want say thank for all your support, patience, understanding with all the back to back, you guys stook us step by... See more

Company replied

Rated 5 out of 5 stars

Great Service Bami went over and above to ensure that I received my BVN number. There were a couple of issues in Nigeria initially, but once resolved Bami was proactive in supporting me and doing the... See more

Company replied


Company details

  1. Foreign Consulate
  2. Visa and Passport Office

Written by the company

Your Tech-Powered One-Stop Travel Concierge for the African Diaspora Simplifying immigration, consular, and travel solutions with smart technology for African nationals and the global community Welcome to GPS Limited! We’re a London-based travel tech company on a mission to make your travel and immigration processes as smooth as possible. If you are part of the African diaspora living in the UK, EU, or US, especially from Nigeria or Ghana, we understand the challenges you face with complicated embassy and consular paperwork. That’s where we come in—using clever technology and expert know-how to take the stress out of your travel plans. Whether it’s renewing your passport, applying for a visa, or enrolling in Nigeria’s National Identity Number (NIN) system, we’re your friendly digital concierge, here to guide you every step of the way with real-time updates and personalised help—all accessible from your phone or laptop anytime, anywhere. Our Core Services Passport Services: Need a new passport or replacing an old one? We handle everything for Nigerian, Ghanaian, and UK citizens—from first-time applications and renewals to lost or damaged passports and even changes to your personal details. Just upload your documents securely on our easy-to-use online portal and watch your application move forward without the hassle. Visa Application Assistance: Applying for a visa can be confusing and time-consuming. We’re here to simplify it. We help with visas for countries like the UK, USA, Canada, Australia, Schengen nations, Turkey, New Zealand, Ireland, Nigeria, Ghana, and Morocco. Whether it’s a business trip, holiday, work permit, journalist visa, or visitor visa—you name it, we’ve got you covered. Our smart AI platform gives you step-by-step guidance and updates on your application status so you’re never left wondering what’s next. Emergency Travel Certificates (ETC): Need to travel urgently but don’t have a valid passport? No worries! We’ll fast-track your Emergency Travel Certificate for one-way trips to Nigeria or Ghana so you can get where you need to go—quickly and smoothly. NIN Enrolment Services: As an official NIMC-approved enrolment centre in the UK, we help Nigerians abroad get their National Identity Number (NIN), a must-have for banking and government services back home. Our digital booking system makes it super simple to schedule your appointment and submit your documents without leaving your home. More Than Just Paperwork—Celebrate African Culture with Us At GPS, we’re passionate about more than just visas and passports. We celebrate African heritage and bring it to life through unforgettable events, warm hospitality, and amazing tours. Event Services: Want to host a lively celebration infused with authentic African music, dance, and style? From cultural festivals to weddings and corporate events—we plan every detail so you can enjoy the moment. Hospitality Services: Experience true African warmth with unique accommodations that feel like home, catering that delights with real Ghanaian and Nigerian flavours, plus personalised guest care that makes you feel special. Tourism Services: Ready for an adventure? Explore historic sites like Cape Coast Castle or Osun-Osogbo Grove, go wild at Yankari Game Reserve or Kakum National Park, or join vibrant local festivals such as Chale Wote Street Art Festival and Calabar Carnival. Each tour is custom-designed to inspire and educate. Why Choose GPS Limited? • Convenience: All your travel and document needs sorted in one place—no running around! • Security: We guard your personal data like treasure with top-level encryption. • Expertise: Years of experience combined with smart tech means you get spot-on advice and fast results. • Professionalism: Friendly team ready to help with respect and care—every single time. • Accessibility: Track your applications anytime through our web or mobile platform—travel support at your fingertips! Transparent Pricing & What’s Included Our fees cover everything you need per traveller or application (excluding official consular fees), including: • Filling out forms • Booking appointments • Event, Flight and Hotel reservation or booking • Processing payments • Reviewing documents Consular fees may change without notice—just a heads up! Get in Touch 📞 Call or WhatsApp us anytime at 0792 6531 995 🌐 Visit www.globalplugservices.com Follow us on social media for updates and tips: Instagram | TikTok | Facebook | LinkedIn | Twitter (X) all @globalplugservices We proudly support The Nerve of My Multiple Sclerosis Charity—check out our Instagram for stories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

249 reviews

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4.9

All reviews

(249)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Really good communication

Bami from the London office was really communicative throughout, even when I wasn't as responsive due to my busy schedule and I delayed my appointment for months. He made sure everything was okay continuously to the end.

12 December 2024
Unprompted review
Global Plug Services logo

Reply from Global Plug Services

Dear Miss Belonwu,

Thank you so much for your wonderful review and for awarding us 5 out of 5 stars. I’m delighted to hear about your positive experience with me. Your kind words about my dedication and communication mean a great deal to both me and my colleagues.

We understand how hectic life can get, and it’s our top priority to ensure that obtaining your Nigeria Passport is a seamless and worry-free process. We are committed to learning from every interaction to enhance our service and tailor it to not only meet but exceed your expectations.

Your feedback inspires us to continue improving as a team and organisation. We sincerely appreciate your business and look forward to serving you again in the future.

Warm regards,

Bamidele Busari

Rated 5 out of 5 stars

Great service

The service I received was great, fast and seamless from consultation to receiving my passport. The level of communication was also impressive and answered all queries professionally. Mr Dele and the team delivered to expectations and would recommend their services.

16 December 2024
Unprompted review
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Reply from Global Plug Services

Dear Mr Gbaja,

Thank you for your wonderful review! I am thrilled to hear about your positive experience with us. We strive to ensure a fast and seamless service, and it’s great to know we met your expectations. We are committed to providing excellent communication and professionalism, and your feedback affirms our efforts.

We are dedicated to continuously improving our services to not only meet but exceed your needs. Your satisfaction is our top priority, and we aim to make the process as worry-free as possible.

Thank you once again for choosing us and for your kind recommendation.

Warm regards,
Bamidele Busari

Rated 5 out of 5 stars

Service was excellent

Service was excellent, fast and polite. Akhash was courteous and pleasant to interact with. He delivered on everything he said he would do.
I highly recommend Global Plug Services.

12 December 2024
Unprompted review
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Reply from Global Plug Services

Dear Mr. Daniel,

Thank you for your glowing review and for choosing Global Plug Services! We're delighted that Akhash provided excellent service and met your needs. Your satisfaction is our priority, and we aim to keep your experience worry-free. We truly appreciate your trust in us and look forward to continuing to serve you.

Kind regards,

Bamidele Busari

Rated 5 out of 5 stars

Exceptional service

Exceptional service, timely, professional, and seamless! The flexible payment plan made it even better. Highly recommend

3 December 2024
Unprompted review
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Reply from Global Plug Services

Dear Mr Darlington,

Thank you so much for your outstanding review and for awarding us 5 stars! We are thrilled to hear that you found our service exceptional, timely, professional, and seamless. Your kind words about our flexible payment plan are greatly appreciated.

We are committed to providing clear and concise communication to ensure you have a worry-free experience with your Nigeria Passport. Your feedback is invaluable as we continuously strive to learn and deliver tailored services that not only meet but exceed your expectations.

We truly appreciate your business and look forward to serving you again in the future.

Thank you once again.

Warm regards,
Bamidele Busari

Rated 5 out of 5 stars

Excellent Service

My passport was processed within 2 weeks. Thank you Global Plug Services. Top-class customer service. Always ready to assist,

28 November 2024
Unprompted review
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Reply from Global Plug Services

Dear Mr Ayodele Oladipo,

Thank you so much for your wonderful review and for awarding us 5 stars! We're thrilled to hear that you received excellent service and that your passport was processed within just two weeks. Your kind words about our customer service mean the world to us.

We truly appreciate your feedback and strive to communicate clearly and concisely to ensure a hassle-free experience with your Nigeria Passport. Our goal is to learn from every opportunity to provide services that not only meet but exceed your expectations, leaving you delighted.

Your business is greatly valued, and we are committed to continually improving as a team and organisation. Thank you once again for choosing Global Plug Services.

Warm regards,

Bamidele Busari

Rated 5 out of 5 stars

I booked my flight and afterwards…

I booked my flight and afterwards realised my passport expires 3 days before my date of travel. My sister referred to Mr Dele and i must commend his professionalism. He asked me for some information and after checking the information i gave him, he assured me that i should be able to get a new passport within 2 weeks. My passport was issued in 4 working days. Thank you so much Mr Dele and team.

5 November 2024
Unprompted review
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Reply from Global Plug Services

Dear Mrs Grace,

Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with me and our team. Your kind words truly motivate us to continue providing professional and efficient services.

We greatly appreciate your feedback and are committed to clear communication, ensuring that you have a worry-free experience with your Nigerian passport needs. Every opportunity to assist our clients helps us learn and improve, so we can tailor our services to meet and exceed expectations.

Thank you once again for choosing us, and we look forward to serving you in the future.

Warm regards,
Bamidele Busari

Rated 5 out of 5 stars

The company is highly responsive

The company is highly responsive, proactive, and maintains excellent communication standards.

12 November 2024
Unprompted review
Global Plug Services logo

Reply from Global Plug Services

Dear Mrs Oyinkansola Lamidi,

Thank you so much for your wonderful review and the 5-star rating. We are thrilled to hear that you find our company highly responsive and proactive, with excellent communication standards. Your feedback is invaluable to us, and we are committed to ensuring you have a worry-free experience with your Nigeria Passport.

We continually strive to learn and provide services tailored to meet and exceed your expectations. Your satisfaction and excitement are our top priorities, and your kind words motivate us to keep improving as a team.

I truly appreciate your business and support.

Thank you once again,

Bamidele Busari

Rated 5 out of 5 stars

Global plug is the best

Global plug is the best , their service is good and fantastic. Nice to customer

6 November 2024
Unprompted review
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Reply from Global Plug Services

Dear Abiodun Bakare,

Thank you so much for your kind words regarding our services at Global Plug. We truly appreciate your feedback and are delighted to hear that you had a fantastic experience with us.

At Global Plug, we are committed to learning and improving continuously based on the insights from our valued customers. Your feedback is invaluable in helping us enhance our services further.

Thank you once again for taking the time to share your thoughts. We look forward to serving you even better in the future!

Best regards,
Bamidele Busari
Global Plug Services Limited

Rated 5 out of 5 stars

Excellent personal service

Excellent personal service. Used them to get a Nigerian NIN for myself and my daughter, that previously we had difficulty getting in the US. A family member I was visiting in London recommended trying them while I was in London. They responded to my initial message in less than 24 hours, and when I phoned with questions and explained my situation and that I was only in London for a few days, they were very helpful and set up an appointment the next morning. They got my daughter her NIN in minutes, but when a problem arose with my NIN they called a contact to help sort it, and less than 48 hours later I had mine. Couldn’t be more impressed with their service. I will be using them to renew my passport. Highly recommended.

5 November 2024
Unprompted review
Global Plug Services logo

Reply from Global Plug Services

Dear Nicola,

Thank you so much for sharing your experience and your kind words! We’re thrilled to hear that we could help you and your daughter obtain your Nigerian NINs, especially given the challenges you faced previously. It’s fantastic that we could respond quickly and accommodate your tight schedule while you were in London.

We’re committed to continuously learning and improving our services, and your feedback reassures us that we're on the right path. Hearing about your experience inspires us to keep enhancing our process and personalising our support to meet the unique needs of every client.

We’re honoured to know that you’ll be returning to us for your passport renewal, and we look forward to assisting you again soon!

Warm regards,
Bamidele Busari
Global Plug Services Limited

Rated 5 out of 5 stars

swift service

Location very easy to get to. Very professional and speedy getting my NIN. Highly recommend

30 October 2024
Unprompted review
Global Plug Services logo

Reply from Global Plug Services

Dear Chris,

Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our location convenient and appreciated the professionalism and efficiency of our service. Your recommendation means a lot to us.

We’re committed to continuously learning and enhancing our services to deliver the best experience possible, and your feedback helps us on that journey. We look forward to the opportunity to assist you again in the future.

Warm regards,
Bamidele Busari
Global Plug Services Limited

Rated 5 out of 5 stars

This organisation is really helpful

This organisation is really helpful in sorting out NIMC related issues. II had few encounters with Mr Akhash and he has been really helpful in helping me sort out my NIN issue and also helped my son get his NIN. He is a patient and efficient individual.

Thank you

2 November 2024
Unprompted review
Global Plug Services logo

Reply from Global Plug Services

Dear Johnbosco,

Thank you very much for your thoughtful feedback. We're delighted to hear that Mr. Akhash was able to assist both you and your son with your NIN needs. It’s wonderful to know that his patience and efficiency made a positive difference in your experience.

At Global Plug Services, we’re always striving to learn and enhance our services based on valuable feedback like yours. Your experience reassures us that we’re moving in the right direction, and we’re committed to building on this foundation to serve our clients even better.

Thank you for choosing us, and we look forward to assisting you again in the future.

Warm regards,
Bamidele Busari
Global Plug Services Limited

Rated 5 out of 5 stars

Very comfortable environment and…

Very comfortable environment and friendly workers. Had no difficulties or whatsoever

30 October 2024
Unprompted review
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Reply from Global Plug Services

Dear Kay Tony,

Thank you for your wonderful feedback! We’re delighted to hear that you found our environment comfortable and our team welcoming. Creating a seamless and enjoyable experience for our clients is our priority, and your comments let us know we're on the right track.

We’re continuously learning and looking for ways to improve, so it’s incredibly encouraging to hear that you had such a smooth experience with us. We look forward to serving you again and making each visit even better!

Warm regards,
Bamidele Busari
Global Plug Services Limited

Rated 5 out of 5 stars

Wonderful service

They are the best didn’t even reach home yet after my appointment before my nin was all sorted !!!

💯 trust worthy

23 October 2024
Unprompted review
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Reply from Global Plug Services

Dear Oluwayemisi,

Thank you for your wonderful feedback! We’re delighted to hear that our team could deliver such prompt service and have your NIN ready in record time. Knowing we could make the process so smooth and seamless for you is exactly what we strive for.

Your trust means the world to us, and your feedback encourages us to keep refining our services. Every experience shared helps us learn and improve, so we can continue to provide the best possible support for our clients.

Thank you again, Oluwayemisi, for choosing us. We look forward to assisting you in the future!

Warm regards,
Bamidele Busari
Global Plug Services Limited

Rated 5 out of 5 stars

I am completely impressed with the…

I am completely impressed with the professionalism and excellent customer service of Mr Bamidele and his wonderful team. Faced with the daunting task of making an urgent trip to Nigeria with my son, I reached out to them for help with getting him a Nigerian passport in the UK.

Through their expert guidance and advice, we decided to get him an emergency travel certificate to exit the UK, and then get his Nigerian passport sorted in Lagos, Nigeria.

Mr Bamidele and his amazing team were of such great help in making the entire process very stress free and seamless. My son’s ETC was posted to me in good time before our departure date, after I completed all the required paperwork. Before leaving the UK too, Mr Bamidele rang me himself, and ensured that I had the contact of his agent at the Lagos office who will be helping out with my son’s passport.

Two days after arriving Lagos, I got in touch with his agent who was also just as amazing. We arrived the immigration office at about 11am, and at about 14.30 hours we were all sorted with my son’s passport in our hands; it was such a remarkable experience.

Here’s me saying thank you again to you all (Mr Bamidele and the team), I am indeed a very satisfied client and best believe I’ll be referring you to any and everyone that requires the services you provide. Keep up the excellent work.

18 September 2024
Unprompted review
Global Plug Services logo

Reply from Global Plug Services

Dear Tinu,

Thank you so much for your heartfelt feedback! We’re truly honored to have been able to assist you and your son with the travel arrangements, and it’s wonderful to hear that our team was able to make this experience seamless for you.

We are constantly learning and striving to improve, and feedback like yours reassures us that we’re moving in the right direction. It’s our mission to deliver a stress-free and efficient experience for every client, especially in time-sensitive situations, and your words reinforce our commitment to this goal.

It’s incredibly rewarding to hear that everything—from your son’s emergency travel certificate here in the UK to his passport processing in Lagos—was handled to your satisfaction. Knowing that you’ll be recommending us means a lot, and we can’t wait to support you and others in the future.

Thank you again for your trust and kind words, Tinu. We look forward to serving you again soon!

Warm regards,
Bamidele and the Global Plug Services Team

Rated 4 out of 5 stars

Good and quick series

Great service - I went to the Wimbledon branch and got my NIN number in less than 24 hours. Professional, quizk and friendly. Not sure about the other branches but this one was good thanks!

18 October 2024
Unprompted review
Global Plug Services logo

Reply from Global Plug Services

Dear Laura,

Thank you for your wonderful feedback! We're so pleased to hear about your positive experience at our Wimbledon branch and that we could help you get your NIN number quickly and efficiently. We pride ourselves on providing friendly and professional service, and it’s rewarding to know we met your expectations.

We’re always learning and growing, and feedback like yours helps us identify what’s working well and where we can improve across all our branches. We hope to make every location as efficient and welcoming as Wimbledon.

We look forward to assisting you again in the future!

Warm regards,
Bamidele Busari
Global Plug Services Limited

Rated 5 out of 5 stars

Quick response

What made my experience great- Courteous staff, quick response as there was never a query without a satisfactory response. Always on time.
Delivery is top notch.

16 October 2024
Unprompted review
Global Plug Services logo

Reply from Global Plug Services

Dear Chukwugekwu,

Thank you very much for your feedback and for taking the time to share your experience with us! We’re thrilled to hear that you appreciated our courteous staff, timely responses, and the quality of our service. Providing prompt and satisfactory responses to every query is a priority for us, and we’re glad to know we could meet your expectations.

Your kind words are truly motivating, and they remind us of the importance of continual learning and improvement. Feedback like yours guides us as we strive to elevate our service standards even further.

We look forward to assisting you again and ensuring that every experience with us remains exceptional.

Warm regards,
Bamidele Busari
Global Plug Services Limited

Rated 5 out of 5 stars

Global Plug is GREAT!

This was a 5 star experience with everything done as it was said. I felt taken care of the whole time and I would recommend many times over to others. Thank you!

10 October 2024
Unprompted review
Global Plug Services logo

Reply from Global Plug Services

Dear Shango,

Thank you for your wonderful feedback! We’re delighted to hear that you had a 5-star experience and felt well taken care of throughout the process. Your recommendation means a lot to us, and we're so grateful for your trust in Global Plug.

Every experience helps us learn and improve, and your feedback is invaluable in guiding us forward. We’re committed to maintaining the high standards you experienced and finding new ways to make our services even better.

Thanks again for choosing us, and we look forward to serving you and others you may refer in the future!

Warm regards,
Bamidele Busari
Global Plug Services Limited

Rated 3 out of 5 stars

Helped get my NIN

Edit**

There were issues along the way with regards to getting my NIN but the team communicated with me and managed to resolve the issue.

10 October 2024
Unprompted review
Global Plug Services logo

Reply from Global Plug Services

Dear Eni,

Thank you for sharing your feedback and for giving us the opportunity to resolve the challenges that arose during your NIN application process. We genuinely appreciate your patience and understanding while we worked through the validation and verification issues.

Your experience has highlighted areas where we can improve, particularly in creating a smoother escalation process for clients abroad. Based on our conversation, we’ve now implemented a clearer procedure to ensure faster resolutions in the future.

Thank you once again for your valuable feedback and for updating your review. Your input is essential to our growth, and we’re committed to delivering even better service moving forward.

Warm regards,
Bamidele Busari
Global Plug Services Limited

Rated 5 out of 5 stars

The Best Travel Services Company

The best company to handle your Holiday packages. From visa to Hotel and Holiday destination.
Professionalism and seamless services.
I salute.

3 October 2024
Unprompted review
Global Plug Services logo

Reply from Global Plug Services

Dear Mr Agyeman,

Thank you for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that our services met your expectations and that you found the process seamless and professional.

At Global Plug Services Limited, our main goal is to ensure that every aspect of your travel arrangements, from visa preparation to hotel bookings and holiday destinations, is handled with the utmost care and efficiency. Your feedback is invaluable to us, as it encourages our team to continue striving for excellence.

We're grateful for your trust in us and look forward to assisting you with your future travel plans. Should you have any more feedback or require further assistance, please do not hesitate to reach out.

Thank you once again for choosing Global Plug Services Limited.

Warm regards,

Bamidele Busari
Global Plug Services Limited

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