I have used Global Payments for my card processing for the past 23 years. Friendly & helpful staff, especially Tom Baines who has been my go to, he has answered any questions & resolved any issues qui... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Azizi called me regarding the renewal of our card payment agreement. We were able to secure the same low rate we already had for another year. Azizi was friendly, very helpful and professional. All si... See more
Company replied
Azizi Arthur came to for a renewal application and i said that i wouldnt do anything till he helped me resolve the issue of all the DD's that have been taken and unable to find invoices for on the... See more
Company replied
Thank you to Mobu Miah at Global Payments for all his help. He made the process of changing my business from a sole trader to a limited company much easier than I expected. Quickly sorted out all... See more
Company replied
Company details
Contact info
Granite House, Granite Way, LE7 1PL, Syston, Leicester, United Kingdom
- 0800 731 8921
- Customer.Services@globalpay.com
- globalpayments.com
4.6
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Response issue promptly sorted out.
I spoke to kevin regarding an issue. He responded immediately and the issue was resolved immediately.
I was pleasantly impressed!
15 April 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Kevin.
Many Thanks,
Amelya - VOTC Executive
Excellent proactive service
15 April 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
Azizi is always so helpful and willing…
Azizi is always so helpful and willing to assist. He gives you all the information and actions requests promptly!
14 April 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Kevin was very helpful
Kevin was very helpful
He understood me well
Not like some other companies who don’t listen to what u need or want
7 April 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Kevin.
Many Thanks,
Amelya - VOTC Executive
Great experience
Great experience, easy and fast.
Our contact Cole Longland gave us the facts quickly and simply, no messing about just quick clear comms and an outcome we are happy with.
I'd recommend Cole and Global Payments to anyone.
14 April 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
We've been with Global Payments for…
We've been with Global Payments for years. They're competitive, but just as importantly for us, the service is second to none, especially if there's an issue. Paige has sorted us out a new deal for the coming year and been most helpful with my many questions !
9 April 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Paige.
Many Thanks,
Amelya - VOTC Executive
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Cole.
Many Thanks,
Amelya - VOTC Executive
Excellent
Excellent, efficient and very helpful service from Paige.
Thank you very much
9 April 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Paige.
Many Thanks,
Amelya - VOTC Executive
Azizi Arthur came to for a renewal…
Azizi Arthur came to for a renewal application and i said that i wouldnt do anything till he helped me resolve the issue of all the DD's that have been taken and unable to find invoices for on the portal.
He then went away to investigate and game back with information that the call centre were not able to assist me with.
We were then able to identify that we didn't have 2 of the merchant ID's on our portal, which he went away and got added for us.
Azizi from the moment he contact me has been helpful right to the very end.
8 April 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Highly recommended
I would highly recommend using Global Payments. I wanted to change provider of my card machine and the process was very slick.
I dealt with Kevin D’Souza first and he was able to provide me with a number of options and was able to beat my current provider and other quotes I had by quite a margin.
I was then passed to Mobu Miah who was the member of staff who sorted the transfer and set up. He was really helpful and efficient and the terminal was with me and set up really quickly. It is easy to use and works very well.
25 February 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Kevin.
Many Thanks,
Amelya - VOTC Executive
Azizi Arthur was very helpful
8 April 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Renewal was made extremely easy with…
Renewal was made extremely easy with Azizzi’s assistance
8 April 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Fast and efficient
Fast, efficient renewal. Good analysis of potential savings and any issues. Excellent.
31 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience.
Many Thanks,
Amelya - VOTC Executive
Tom Baines was brilliant
Tom Baines was brilliant. So helpful and reduced the rates I pay!
31 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Tom.
Many Thanks,
Amelya - VOTC Executive
Paige Saunders was very helpful with…
Paige Saunders was very helpful with assisting on new rates and advised me on wireless terminals for the company.
Great customer service.
30 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Paige.
Many Thanks,
Amelya - VOTC Executive
Great customer service form Global…
Great customer service form Global agent Azizi.
27 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Azizi is always helpful and knowledgeable
Azizi is always prompt to reply, helpful and knowledgeable about Global products. Last year he helped resolve a difficult issue quickly.
27 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Azizi.
Many Thanks,
Amelya - VOTC Executive
Ms Paige is very helpful and…
Ms Paige is very helpful and knowledgeable, help me solve the problem easily, definitely recommend this company to friends
27 March 2026
Unprompted review
Reply from Global Payments UK
Thank you for taking the time to leave us your review. We're happy to hear you had a great experience. I will pass this feedback on to Paige.
Many Thanks,
Amelya - VOTC Executive
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