G-P Reviews 

144
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team and account managers for their prompt responses, professional attitude, and exceptionally helpful guidance during global expansion. People also appreciate the intuitive, user-friendly platform, which makes administering benefits, setting up accounts, and managing international teams straightforward and efficient. However, some customers also noted challenges with administrative delays, slow responses from support, and complicated offboarding processes. A few reviewers experienced difficulties when support agents changed frequently, requiring them to repeatedly explain issues across multiple separate email threads. Others mentioned frustrations regarding contract addendums and internal delays that impacted their overall satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the incredible support and seamless... See more

Customer service

People report positive experiences with customer service, noting that representatives and customer success... See more

Response time

Users describe positive interactions with response_time, frequently highlighting fast and efficient support.... See more

Service

Consumers find service to be positive, highlighting smooth and helpful processes that make international... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting that the platform is clear,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are not the biggest fan of the GP platform. We feel as we've had some bumps in the road that impacted our experience early on, but the experience has improved with time. A lot of that is due in par... See more

Company replied

Rated 4 out of 5 stars

At first we had connected with John Pol and he was great in communicating and very reponsive then 2nd we had Giancarlo Novella as our contact and he again was very reposinve even though he was o... See more

Company replied

Rated 4 out of 5 stars

Belkis, our Strategic Customer Success Manager, as well as Customer Service are really good at getting back to us. The only reason it got a 4 instead of a 5 is that there are so many places to find i... See more

Company replied

Rated 4 out of 5 stars

We have been with GP for several years. During this time we've always experienced timely and thorough communications. Their depth of knowledge and expertise of breaking things down is helpful for bo... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service
  3. Payroll Service

About G-P

Written by the company

About G-P
G-P (Globalization Partners) is the recognized leader in global employment, ranked No. 1 in every industry analyst report. G-P’s global employment platform delivers everything companies of all sizes need to manage the full employee lifecycle with its trusted Global HR Agent, G-P Gia, and AI-powered Employer of Record (EOR) and Contractor products. G-P supports teams in 180+ countries with more than a decade of global employment experience, the largest team of in-country HR, legal, and compliance experts, and its unmatched proprietary knowledge base.

Our Best-in-Class Partner Approach
By bringing together the strengths of our AI-powered global employment offerings - EOR, Contractor and Advisor - with our best-in-class partners in HCM and Payroll, G-P offers the most comprehensive global HR tech solutions for customers everywhere. With our partners, we provide access to the most innovative solutions, mission-critical reliability, compliance and seamless integrations to deliver everything a company needs to build and manage global teams.

 

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

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Replied to 75% of negative reviews

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4.4

All reviews

(144)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

G-P revolution

G-P Is the only provider I would use in this space. A true innovator and top notch service, you really can’t go wrong.

29 May 2024
Unprompted review
G-P logo

Reply from G-P

Thank you for your review, Kevin! We're thrilled to hear that you consider G-P an innovator in the global employment space and appreciate our best-in-class service. Your trust and satisfaction mean so much to us. We look forward to continuing to exceed your expectations!

Rated 1 out of 5 stars

The contextualization of the job

The contextualization of the job contract consists of being embarked in fully an automated workflow . No human contact available in case of technical and or admin issue , no way to discuss and even less negotiate contract terms . I have been caught into a support ticket thread for 7 weeks, with no resolution in sight . In many countries, GP.com is just a ghost company , untrustworthy, unreliable .

6 February 2024
Unprompted review
G-P logo

Reply from G-P

Hi Catherine, we are deeply sorry to hear about your experience and are disappointed to learn of the challenges you've faced. We want to extend our sincerest apologies for the inconvenience caused. We're committed to making things right for you and ensuring your satisfaction. For personalized support, please connect with us at: https://www.globalization-partners.com/contact-us. Thank you.

Rated 2 out of 5 stars

Sales with no Ethics

My first interaction with G-P was great — I was clear about what I needed and was looking for, and gave very specific examples (what type of employee I wanted to hire where, and what support we would need).

I was told by 2 different Sales folks that they could support.

After a 1 hour demo (that I did not ask for — I kept asking for confirmation that they could assist in this specific situation, and was told that they could) I sent a follow up email. 2 days later was told that they can't support with my situation in this specific country.

Lots of time wasted by Sales folks who either were hoping to hit a call target or thought I'd somehow compromise and buy anyway.

Bad ethics, bad experience. Have ~$1mm in payroll we were looking at moving over to a new PEO/EOR but will definitely not be choosing G-P ever!!

20 June 2023
Unprompted review
Rated 5 out of 5 stars

Many thanks to the Globalization…

Many thanks to the Globalization partners team for my first experience, particularly to Kuldeep and Mouna, whose support has been invaluable

8 November 2022
Unprompted review
G-P logo

Reply from G-P

Thank you for kind words! We are always here to help!

Rated 5 out of 5 stars

Great company for Global Hiring

Overall great company to work with in terms of Global Hiring. They do their best to help you while ensuring compliance. Our sales rep. has gone above and beyond to ensure we had all we needed. To the point, they were willing to jump in/ follow-up with the right people to ensure we got what we needed for bringing on our professionals.

4 October 2022
Unprompted review
G-P logo

Reply from G-P

We're so grateful you had a positive experience. We are always here to help!

Rated 5 out of 5 stars

Globalization Partners are the best EOR…

Globalization Partners are the best EOR globally, especially known for compliance and in-house expertise, helping our clients to hire in 187 countries. Huge investment in talent and tech means that they are able to help clients hire in a matter of days!

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Responsive and Helpful!

We needed to hire a seasonal employee in Canada and this was our very first international hire. Globalization Partners was very responsive when I reached out for help and did an excellent job of educating me about Canadian provincial employment laws and onboarded our new employee with speed and efficiency. They made it possible to hire internationally when that had never been an option before for our small, US-based non-profit. We were able to fill a critical position on our team with a highly qualified candidate who really knocked it out of the park for us.

19 August 2021
Unprompted review
Rated 5 out of 5 stars

Perfect Solution!

We need a solution to hire an employee in another country where we did not have a business entity registered. GP was the perfect solution! The process was seamless and the technology they have behind it was amazing!

19 August 2021
Unprompted review
Rated 5 out of 5 stars

Professional Employment Organization (PEO) - Globalization Partners

Partnering with Globalization Partners has provided our company with best-in-class professional PEO support and expertise. We look at Globalization Partners as an extension of our own company. No matter if the project is small or large, Globalization Partners have been there to support our growth. Their technology is easy to navigate. Globalization Partners are truly a Global company and streamlined the entire process of expanding abroad. Global Partners are highly recommended.

19 August 2021
Unprompted review
Rated 5 out of 5 stars

We utilized GP to internationally…

We utilized GP to internationally expand via a hire in Canada. The process was seamless and the customer service was top notch. The ongoing maintenance is easy and I would definitely recommend GP.

18 August 2021
Unprompted review
Rated 5 out of 5 stars

Globalization Partners greatly complements our solutions enabling borderless hiring solutions.

HuRIS Solutions has just recently entered into a Partnership Agreement with Globalization Partners as part of our vision to offer our clients end-to-end talent resourcing solutions in the UK and overseas.

My point of contact at Globalization Partners proved very knowledgeable professional and informative about their service offerings and, the potential benefits that would be derived from this business relationship.

For us, it presents an excellent opportunity to leverage the expertise offered by Globalization Partners in all aspects of human resource deployment as a renowned International Employer of Record (EOR). Equally, it also offers greater exposure from a marketing perspective while strengthening our brand as a full-service recruitment solutions provider.

18 August 2021
Unprompted review
Rated 5 out of 5 stars

Essential to our global strategy

We at Precisely rely on Globalization Partners to ensure we have the right talent in the right place at the right time. Their services allow us to extend our global reach, to offer broader coverage to customers and to engage talent we would not otherwise have been able to employ. Our Globalization Partners team is responsive, knowledgeable, and makes the process simple for our contractors and for us.

17 August 2021
Unprompted review
Rated 5 out of 5 stars

GP's potential to tap into Isrel's booming hi-tech world.

Israel's reputation as the "Startup Nation" is well earned. Israeli companies have established themselves at the forefront of several global industries, and today, Israeli ventures are synonymous with cutting-edge technology.
Many of the world's leading technology giants are operating some 350 R&D centers in Israel, thus, incresing the shortage plight of talented suitable workforce.
Israeli tech companies have assigned some 24.000 foreign workers in Europe and the UK, but still the need for more tech workers is deepening... thus, GP should, in my view, promote agressively its superb services in Israel, in order to tap into Israel's lucrative HR field.

17 August 2021
Unprompted review
Rated 5 out of 5 stars

Unbelievably easy to go global: I want to hire my entire team using this platform!

I’m the CHRO for a high growth company, and I have been through the ringer on hiring global team members. We used to set up our own companies in every country but doing so was limiting our growth and ability to retain team members, so we decided to try using an employer of record. I started working with Globalization Partners about a year ago and it has been wonderful. I cannot believe it can be this easy to employ team members in other countries! We are going to use them for all our international hires going forward, and are likely to transfer our existing international headcount over to them and shut down our international branch offices where possible.
We did have a false start with a low-cost vendor… huge mistake! Buyer beware. Lots of promises that weren’t delivered. We lost candidates because they couldn’t get employment contracts out. When we did see draft employment offers, they were so bad that our GC pulled the plug on the relationship. It was a nightmare to choose the wrong vendor.
With Globalization Partners, they’ve handled challenging onboardings and even helped us negotiate a termination in Europe. It was so much easier than the ones I have handled on my own. This company seems so well run. and it is easier than having my own infrastructure and lawyers. I could not recommend them more highly.

13 August 2021
Unprompted review
G-P logo

Reply from G-P

Hi Tracy! Thank you for taking time out of your day to post such an incredible review. We greatly appreciate you shedding some light on your experience with us and your not so great experience with your previous provider. So glad you've chosen us to be your partner for all of your international hiring needs!

Rated 5 out of 5 stars

Making a Difference

What I like about Globalization Partners is that their concept is customer service and compliance first, and the software supports their concept. From the first call to inquire about their services to any ongoing calls, they are happy to collaborate with you on any out of the box concepts and recommend future improvements to your own process. Hiring internationally can be daunting but when you have the right company who walks you though it step by step, you realize the potential to build in more countries to maximize your revenues.

13 August 2021
Unprompted review
G-P logo

Reply from G-P

Hi Robyn! Thank you for taking some time to post your review. Customer service and compliance is a top priority for us, so we are glad to hear that it has been delivered. We are grateful that you chose us to assist with your international hiring!

Rated 5 out of 5 stars

Highly recommended

Globalization Partners have been very helpful! In particular, the HR Specialist Sang has been fantastic and supportive regarding processes and HR advice for our employees in Australia. The communication is always honest and transparent. Thank you!

2 June 2021
Unprompted review
G-P logo

Reply from G-P

Hi Sarah, thank you for taking the time to post this review! It is great to hear that you and your employees in Australia are pleased with our support & advice. Let us know if you have any additional feedback.

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