Global Health Reviews 

𝟮𝟬𝟮𝟰𝗝𝗔𝗡𝟮𝟲 𝗨𝗽𝗱𝗮𝘁𝗲: 𝘈𝘣𝘴𝘶𝘳𝘥𝘭𝘺 𝘨𝘰𝘰𝘥 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦! I recently went in for an endoscopy and colonoscopy and every step of the way Foyer’s contractors C² Paris as well as Foyer themselves have been rapid and communicative. Thank you in particular to 𝗘𝗿𝗶𝗰 at C² Paris

𝟮𝟬𝟮𝟯𝗢𝗖𝗧𝟬𝟵 𝗨𝗽𝗱𝗮𝘁𝗲: Unfortunately I've seen 𝘯𝘰 𝘪𝘮𝘱𝘳𝘰𝘷𝘦𝘮𝘦𝘯𝘵 in their processes. As others have stated here they require specific documentation when you claim. I could accept this if they didn't make the process so 𝘤𝘶𝘮𝘣𝘦𝘳𝘴𝘰𝘮𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘤𝘭𝘢𝘪𝘮𝘢𝘯𝘵. They'll always send an automatic response upon receiving a claim which serves to do nothing but fill your inbox. Then upon rejection, they will send you two attachments. One of which is superfluous. The second states what documentation they need. However this is in a separate email, so not in the thread of your original claim. The references they share for your claim make it no easier for the customer and the email will be at least two weeks after you have put the claim through.

𝙄 𝙝𝙖𝙫𝙚 𝙤𝙛𝙛𝙚𝙧𝙚𝙙 𝙩𝙝𝙞𝙨 𝙩𝙞𝙢𝙚 𝙖𝙣𝙙 𝙩𝙞𝙢𝙚 𝙖𝙜𝙖𝙞𝙣. 𝙄𝙛 𝙖𝙣𝙮𝙤𝙣𝙚 𝙖𝙩 𝙖𝙡𝙡 𝙛𝙧𝙤𝙢 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙘𝙘𝙚𝙨𝙨 𝙩𝙚𝙖𝙢 𝙬𝙤𝙪𝙡𝙙 𝙡𝙞𝙠𝙚 𝙩𝙤 𝙨𝙥𝙚𝙖𝙠 𝙬𝙞𝙩𝙝 𝙢𝙚 𝙖𝙗𝙤𝙪𝙩 𝙮𝙤𝙪𝙧 𝙥𝙧𝙤𝙘𝙚𝙨𝙨𝙚𝙨 𝙖𝙣𝙙 𝙪𝙣𝙙𝙚𝙧𝙨𝙩𝙖𝙣𝙙 𝙬𝙝𝙖𝙩 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙞𝙨 𝙖𝙘𝙩𝙪𝙖𝙡𝙡𝙮 𝙜𝙤𝙞𝙣𝙜 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙄 𝙖𝙢 𝙢𝙤𝙧𝙚 𝙩𝙝𝙖𝙣 𝙝𝙖𝙥𝙥𝙮 𝙩𝙤 𝙙𝙤 𝙩𝙝𝙞𝙨 𝙛𝙤𝙧 𝙮𝙤𝙪.

P.S. This is the email you receive upon claiming: 𝘋𝘦𝘢𝘳 𝘚𝘪𝘳 / 𝘔𝘢𝘥𝘢𝘮, 𝘠𝘰𝘶𝘳 𝘳𝘦𝘲𝘶𝘦𝘴𝘵 𝘧𝘰𝘳 𝘳𝘦𝘪𝘮𝘣𝘶𝘳𝘴𝘦𝘮𝘦𝘯𝘵 𝘩𝘢𝘴 𝘸𝘦𝘭𝘭 𝘣𝘦𝘦𝘯 𝘳𝘦𝘤𝘦𝘪𝘷𝘦𝘥 𝘢𝘯𝘥 𝘸𝘪𝘭𝘭 𝘣𝘦 𝘱𝘳𝘰𝘤𝘦𝘴𝘴𝘦𝘥 𝘢𝘴 𝘴𝘰𝘰𝘯 𝘢𝘴 𝘱𝘰𝘴𝘴𝘪𝘣𝘭𝘦. 𝘞𝘪𝘵𝘩 𝘬𝘪𝘯𝘥 𝘳𝘦𝘨𝘢𝘳𝘥𝘴, 𝘠𝘰𝘶𝘳 𝘍𝘰𝘺𝘦𝘳 𝘎𝘭𝘰𝘣𝘢𝘭 𝘏𝘦𝘢𝘭𝘵𝘩 𝘛𝘦𝘢𝘮. What purpose does this serve?

𝟮𝟬𝟮𝟯𝗠𝗔𝗬𝟭𝟲 𝗨𝗽𝗱𝗮𝘁𝗲: After the call on May 15th the claims team immediately worked on my issues and updated me on ones still outstanding due to extenuating circumstances. Calling definitely works in this instance which suggests that the team is competent but must be under a large amount of work currently. I implore your operations team to look at your workflow processes. Your claims team are superb.

𝟮𝟬𝟮𝟯𝗠𝗔𝗬𝟭𝟱 𝗨𝗽𝗱𝗮𝘁𝗲: I have had a few claims outstanding for a month and so recently called the company. I must say that the claims team on the call were 𝘃𝗲𝗿𝘆 𝗴𝗼𝗼𝗱 𝗮𝘁 𝗵𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗺𝘆 𝗳𝗿𝘂𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 and gave information about the hold-ups. I honestly think the team at Foyer have good intentions at heart, but they need to look at their processes and systems to catch up to the customer service they exhibit over the phone.

𝟮𝟬𝟮𝟯𝗔𝗣𝗥𝟭𝟴 𝗨𝗽𝗱𝗮𝘁𝗲: I will be using the phone number below as I have had to chase 9 claims and counting. I'm currently working on a personal referencing system to be able to hold Foyer accountable. I will update readers here as to how this process goes, as well as how effective calling the company is.

𝗢𝗿𝗶𝗴𝗶𝗻𝗮𝗹 𝗣𝗼𝘀𝘁:
They make their claims process as inefficient as possible. They don't reference any evidence you provide, reply to any queries, or follow up at all on anything.

My context is that my wife gave birth and suffered complications afterwards. It's been incredibly stressful and the only incompetent part of the whole process was Foyer.

Unfortunately, I am still insured with them

I have dealt with health insurance companies worldwide. They are the worst! If I could give them a -* I would.

The user interface is useless. They ask you to upload totally irrelevent details as it is instructions to the patient, and now the file size is too big. So you send it via email and two months later they still do not process the claim. Bottom line AVOID THEM!

DO NOT RECOMMEND THEM
As an expat and traveller, if you are considering to get Foyer Global as your insurance provider, get that thought out of your mind!! Their coverage policies are overrated and claims payout non-existing. Do not waste your time!

Happy to recommend other insurance companies that are much better.

I have been insured with Foyer Global Health since 2016. Since then annual fees were increased in a reasonable way, ie. from initially 198 Euro/month to 256 Euro/month in 2022 for the essential coverage. However, without prior announcement, in December 2022 I was charged 385 Euro - which, as I eventually learnt - was set to be the new monthly rate for 2023. That is an increase of 50% !
Being 60 years old with a pre-condition it is not easy for me to move to another insurance. I am trapped. My insurance broker had them to give a statement, and the increase was justified with high expenses during Covid.
It was not considered that I hadn't claimed anything for two continuous years (2020/21) as I have a self participation of 250 Euro.
I would have expected the insurer to provide some alternatives for clients who don't make use of their coverage. This could be a certain refund at the end of the year or it could come in a reduction of fees for the year to come.
A sudden unannounced increase of 50% is in my opinion completely inacceptable. This kind of business behaviour is outrageous.
I regret that I am a Foyer Global Health client and don't recommend this health insurer.

This is the worst insurance company I dealt with. I was happy at first because they would insure my type 1 diabetes but here’s what the issue was:
-They gave me a final quote then told me it was wrong 2 weeks later and tried to increase the price - only after I argued did I get my original price.
-They made it explicitly clear (as I asked multiple times) that they would cover all treatments for my diabetes. However, when I asked AFTER I enrolled in the policy, they informed me that while my insulin would be cover, the glucose monitor that goes in my arm would be classed as medical therapy device or something similar and would have a limit per year. This meant that after I wasted all my time to research and enrol in this policy, it didn’t cover me like they explicitly told me it would. And FYI when you read that section in the policy document about medical devices it makes no mention to diabetes glucose monitors it’s all completely different devices related to completely different and opposite diseases.
- Before I even completed the first payment, they upped my already extortionate policy fee by 30 euros claiming an annual increase in price. That would be fine, IF I HAD BEEN WITH THEM FOR A YEAR. I DIDNT EVEN START THE POLICY YET.

- When I complained about these last two things, I received no response so I cancelled my policy and taking my business elsewhere. I absolutely do not recommend this company as they outright lied to me during the process. Shame on Foyer Global Health. SHAME

Update: in response to Foyer’s Response: In my email it specifically said that ALL diabetes treatments would be covered. Not partially covered, not 1/4 covered, covered. This is still misleading and your reply is typical insurance company tactics of not taking responsibility for misleading their customers. Appalling.

Update #2: Foyer STOLE app. €13 euros from my bank account - they took money without any authorisation. It took 1 week and 1 day for them to refund the money. I also received an insurance card for the policy I canceled ages ago. They are thieves and not to be trusted.

Great International Insurance! I had several Insurances before but find finally Global Health, who doesn´t make any problems with any refund. They answer quickly and help me no matter where I work worldwide. I can honestly recommend them!

Professional and quick feedback on an inquiry about their policies

Great health insurance service doing excellent job for me traveling a lot around the world. I can recommend Foyer to anyone who is in the need of the reliable insurance provider.

I am freelancer and travel a lot. For me it is important to have a health insurance that covers me in all situations, worry-free. With Foyer global health I have always known my costs are covered in different countries and the support is excellent.

Foyer Global Health Erfahrung: sehr schlecht
- Foyer Global Health antwortet wochenlang nicht auf E-Mails
- Foyer Global Health ignoriert medizinische Kostenbelege, um medizinische Kosten nicht zu zahlen, auch wenn diese Belege alle Bewertungskriterien laut Foyer Global Health policy erfüllen

Foyer Global Health review: bad decision
- Foyer Global Health is not answering on emails for weeks
- Foyer Global Health is ignoring doctors' reports to not pay medical costs, even though the reports fulfilling all criteria given by Foyer Global Health
----------------
Answer:
It is interesting that you claim that you didn't receive my Documents, even though you don't know who I am.

Interesting is also that I received an Email from your internals saying that they are sorry for answering me so late, which was 1,5 months to late, which is also contradicting to you saying that you tried to contact me.
How do you actually know that I was tried to be contacted if you don't know my identity via this post?

But I guess you are just paid to write some contentless things online to try to improve the reputation of the miserable Foyer Global Health service.

Most awfull experience ever with TA, not paying a cent back.
I used it to travel to Kirgisistan. Like many countries in Central Asia they don't speak English and especially in case of urgancy you can't choose a hospital. English was stated as "nice to have" - otherwise why do they provide assurance for non-english speaking countries??? I had small visits to a local doctor and a big OP about which I informed Foyer. They said "all is fine, go for it". Finally, they refused to pay. It was just an amount of 100 Euros - nothing compared with 700 Euros I paid for assurance. But they said I have to go to a translator with it!!!!! Translation costs I have to pay by myself, surely. My own translation was not suitable.
Next time I tried another companies. They helped.