Glitzy Girlz Boutique Reviews 

Wife had credit card accessed twice without making a purchase from this company…

I ordered 11 Dec 2024, credit card paid out on 12 Dec. Like other reviewers, I only received one email acknowledging that I was registered to their website but no mention of the orders I had made. I was fortunate that I called the customer service line and received order numbers and eventually shipping info. Also, learned that order was coming from China and shipped through USPS once clearing customs in states. Wished I had checked into company little more. I finally received part of the ordered today 15 January 2025. I also never received any emails with any information about the orders. I called Customer Services number 4 to 5 times and 4 out of the 5 representatives were helpful. The last representative was the best. Best time to call is as soon as they open 0900 EST. I’m on EST.

I wish I had of known this company rep was so bad. I ordered almost a month ago. They don't respond to emails but took the money out of my account.

Wow!! All I can say is, I wish I had read the reviews before I made a purchase. I placed an order. I have yet to receive any type of confirmation, other than the money was taken out of my account. So I do not know if the item has been shipped. I have not received any shipping information, no tracking!! info. The money has been taken out of my account, and absolutely no form of communication from Glitzy Girlz, not an invoice nothing.

I order in October I still haven't received a package i I never received a confirmation email nothing at all I was supposed to have two bottles for 10 dollars SMH Ii would like for you to return My money or give me the product that I ordered

Do not order anything from this company they will continue to charge your card without your knowledge. FRAUD!!!!!

I ordered my product on November 10.....have yet to receive my product or receive a response through email....or even a tracking number!! Today the monthly subscription came out of my account but I have my bank blocking the transaction. Thank you for screwing thousands of us over!

Made a purchase 10/6/23 still haven’t received the package and I have sent 5 emails to customer service with zero response.
They claim to be a multi million dollar business I guess that’s how they make their money you pay them and you never receive your product!

UPDATE: Finally received the order... and it was incorrect. I have contacted them multiple times in the past 3 weeks with ZERO response. Make us wait as long as we did and then send incorrect items?! I just want the items I ordered and paid for. This company is ridiculous. Guess it's time to move on to the Better Business Bureau.

Extremely disappointing. Basically stealing money from their customers. Orders are placed and no updates or communication for a MONTH?!?! My order was placed 9/29, it is now 10/23 with still no word on when to expect our items. After i emailed them for a status update, i recieved an email only saying they were 'catching up' from the sale. 4 weeks to 'catch up'?! That's absurd. We would order from China if we wanted terrible service and turnaround times.Their stuff is generally good quality, and I had my eye on some other stuff, but the customer service and shipping times now supersede the quality. I do not recommend ordering from this shop unless you don't want the items for months. Good luck to anyone who chooses to do business with them. I hope you have a better experience than I did both times I've ordered with them.

It would of been a 5 star but their shipping times are ridiculous and you can't get a hold of them for anything. So I am waiting for a order placed on September and still nothing. It says unfilled? I'm not rich. That money was important and now I am worried I may not get my items or my money back. Cute shirts, good quality. Horrible customer service and shipping takes weeks. This place is in Dallas TEXAS and I got a order placed after this from China faster. Sad. This will be my last order. I've ordered from here 5 times. However no more now

Buyer beware! They bill you almost $30 per mo. Subscription fee in order to be able to shop for thier crap. Bad quality and you cannot return... its a scam as far as I am concerned.

This place has really gone down hill in the last three years. Shipping takes months! Customer service is too bad. When you call, you have an auto response call with no assistance.

Hey glitzy girlz boutique just got my order in the mail! I’m blown away by the quality of my shirts! Top shelf, and I was honestly worried about ordering because of so many negative reviews, but taking a leap of faith has paid off in this situation! I will be a regular customer for sure! I’m so happy with my products and they DID arrive within 4 days of my order. Not 4 business days 4days! You go glitzy girlz!

I ordered a cooler on Feb 9th which I received an order confirmation. When I clicked to check status, it said that a label had been printed. After 3 weeks went by, I finally reached out to them for an update on my order. They replied and said to please allow 10 business days. So, I replied and said it's been 17 business days and could you please update me. Finally, I had to send another email stating we are now on day 19 and can I please get an update, or I would have to report them to PayPal. They replied and said they were sorry; I just took a look at your order and sadly it was lost in transit with the mail carrier.

Unfortunately, we are now sold out of the cooler you ordered. I have issued you a full refund for your order!

What kind of BS story is this they are trying to give me. Poor customer service. I will not be doing business with them ever again.

I placed two orders back in October and finally received them in November. One month after ordering. I was sent a refund for a shirt but no email or anything else explaining why I received a refund. The only way I knew which shirt was is when my order shipped without one of them.
I ordered some black snake skin pants that were supposed to be shinny and look almost like leather but they were not when i received them.
The shirts that I received do not feel like what I expected them to. I expected a cotton feel.
I also ordered a grab bag and 1 item fit and the other even though it was labeled my size was actually 2 sizes smaller.
They are horrible about communication and there excuse for not shipping product for a month was that they ran a 1/2 off sitewide and they had so many orders they could not fill them.
They also kept deleting my comments and other peoples comments from Instagram. I guess they did not like us telling other customers how bad their customer service is and that they take your money and keep the items you ordered for over a month.
I will never order from them again. Lesson learned.

I ordered on October 9th & the 15th. I received a shipping email confirmation for my first order as well as an email to review the items pretty much back to back. Then I received an email that one of the items is no longer available. Mind you I’m under the impression it’s shipped only to find out they just marked the order fulfilled and created a shipping label on an item they do not even have in stock. I am offered to pick a pair of shoes of equal value or receive a refund. I request a refund of the entire order which was the shoes and a $3 pair of earrings bc who wants to pay $8 to ship a $3 pair of earrings. Their response is they can only refund the item that is not in stock and basically I’m stuck with paying $8 to ship a $3 pair of earrings. THEN I get an email that my other order has been refunded NOT the pair that they said wasn’t in stock. I respond and let them know they refunded the wrong item. Their response….wait for it. “I had to refund you from your unfulfilled order since our system will not allow us to refund items on an already fulfilled order.” WHAT? What kind of system is this? So now if these shoes do not fit I can’t return them bc supposedly I have been refunded for these.
UPDATE: My second order arrived with the wrong pair of shoes. I email them and let them know and guess what! “We show you have already been refunded.” Due to them refunding me from my “unfulfilled order” and not the correct order and marking it shipped in their system and only creating a shipping label before even checking if my item was in stock. In the end after sending screenshots of the emails explaining to them what they did in the first place I ended up finally getting a refund. Items are not updated correctly on the website and you are allowed to purchase items that are not even in stock and you are not allowed to cancel or receive a refund. Only a store credit is allowed. I have made 3 orders and will never order again. Customer Service is lost on this company and their policies suck! They only care about their bottom line.

Ordered a carnigan in beginning of October and still have not received the item yet. Contacted customer service nobody get back to me. I email and they say they are working on it.

Placed an order and after7 days no shipping confirmation I emailed, email came back rejected, emailed from my very first email that I received when I ordered and they answered since we are having huge sale it will be 10 to 14 days, it's now been 21 days they refuse to answer my emails, will not cancel my order but kept my money no refund no product no communication and now they have removed me from their app and I can't see my order any longer. A bunch of thieves please don't spend your money here.. BIG RIP OFF

I placed a order and it was canceled. They still have my money. Claim they can't refund. They claim that my bank marked it as fraud. My bank has no idea what they are talking about. Scam

BIG RISK buying from this company.

7.26 I ordered 8 items and they took over 3 weeks to ship after contacting them multiple times, each time pushing the shipping timeline back. Once I finally received my shipment, the package was damaged and 4 of the 8 items were missing.

Upon contacting support I received numerous excuses why this was not their responsibility and I had to file the claim with USPS.

Excuses:
1. The package was blue, theirs are pink. USPS changed the packaging.
In reality, the label was clearly from Shippo with their packing label below, hence their packaging. They responded - "Regardless of the poly mailer, you will still need to file a claim with USPS."

2. I declined shipping insurance.
Not true, when you purchase through ShopPAY, one of the payment options they offer, no shipping insurance is offered during the checkout process. I provided screenshots verifying this and received the response: "We offer shipping insurance on every order. You choose to decline coverage."

As a small business owner myself I don't take reviews lightly. But felt the need to warn other shoppers. If all goes well, their clothes are fine for the price but if you have any issues their CUSTOMER EXPERIENCE AND SUPPORT IS NON-EXISTENT.