I initially received the wrong order, which is the reason for one less star, but their customer service response was quick, understanding and efficient. They quickly corrected the order and ship the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service dealing with Ana and Bridget was very good. They were responsive and were able to keep me informed on my order. This was especially important since there were issues with the webs... See more
Company replied
A few hiccups with delivery dates, but handled very well by customer services, and you have to keep in mind these pieces are made to order from scratch which takes time if you want a decent job! I ord... See more
Company replied
I'm surprised by the one star reviews. I ordered a ring last week, it arrived today but it was too big - My only advice would be to order one to one & a half sizes smaller. Emailed Glencara, they re... See more
Company replied
Company details
Information provided by various external sources
Direct from Manufacturer. Irish Made Claddagh Rings at the Lowest Prices, Best Quality! Claddagh Ring made in IRELAND. Silver, gold, Claddagh’s.
Contact info
Ireland
- glencara.com
4.0
Great
7K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Glen Cara is the Best
The products are beautiful and genuinely depicted in their pictures and descriptions. My family members love their gifts I get from Glen Cara!!! The customer service is outstanding! I am a loyal customer!
15 April 2026
Unprompted review
Reply from Glencara
Hi Jody,
We are delighted to hear how much you and your family enjoy the pieces and that everything has lived up to your expectations. It’s especially great to know our customer service has made a lasting impression and that you continue to choose us.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
My chosen ring was exactly as I saw…
My chosen ring was exactly as I saw it..absolutely delighted with it..the price was great and delivery speedy and well wrapped...bonus Cladach style necklace was lovely ..recommended 😊
13 April 2026
Unprompted review
Reply from Glencara
Hi Maureen,
We are delighted to hear that your ring met your expectations and that everything from the value to the delivery made for such a positive experience. It’s also lovely to know you enjoyed the extra piece included.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
The piece is gorgeous
The piece is gorgeous, so beautiful and it looks very nice. Very happy with it thank you
15 April 2026
Unprompted review
Reply from Glencara
Hi Campbell,
We are delighted to hear that you are so pleased with your piece and that it made such a great impression. It’s wonderful to know you’re happy with your purchase.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
The jewelry looks and feels like a…
The jewelry looks and feels like a cheap trinket. It is insubstantial and I suspect the cost of manufacture isn’t more than 5-10£
Vastly over priced and overrated.
15 April 2026
Unprompted review
Reply from Glencara
Hi Pranesh,
We are sincerely sorry to hear that the item you received was not what you expected.
We can see that you've been assisted with this matter. If there's anything else you need, please send us an email at sales@glencara.com.
Kind regards,
Glencara.com
Sapphire necklace
Everything went well from ordering to delivery.
Sapphire necklace looks very nice.
11 April 2026
Unprompted review
Reply from Glencara
Hi Alan,
We are delighted to hear that everything went smoothly from placing your order through to delivery, and that you’re pleased with how the sapphire necklace looks.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
High Quality as advertised.
The quality of the item received was amazing. The box that it came in, as well as the item description foldout was a nice touch. When I had a question their customer service was able to help me right away. Would order from them again! Thank you.
10 April 2026
Unprompted review
Reply from Glencara
Hi Dave,
We are delighted to hear that you were impressed with the quality and that the presentation and packaging made a great impression. It’s also great to know our customer service team could assist you quickly when needed.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Excellent delivery of a beautiful necklace
Ordered Thursday before Easter weekend and it arrived on the Tuesday. Excellent delivery.
Purchased a necklace as a birthday gift for my sister. It’s a good weight and beautiful piece of jewellery. I’m sure the recipient will agree when she receives it.
7 April 2026
Unprompted review
Reply from Glencara
Hi Margaret,
We are delighted to hear that your order arrived promptly, especially over a busy holiday period, and that you were pleased with the quality and feel of the necklace. It’s wonderful to know it made such a lovely birthday gift, and we hope your sister enjoys it just as much.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Beautiful Claddagh Jewellery
This is my go to place when ordering Claddagh jewellery. Have bought a ring and the 14k yellow gold claddagh hoops both as gifts. Excellent quality and quick delivery. Thank you!
1 April 2026
Unprompted review
Reply from Glencara
Hi Alexandra,
We are delighted to hear that you continue to choose us for your Claddagh jewellery gifts and that you’ve been happy with both the quality and the fast delivery. It means a lot to know we’re your go to for these special pieces.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Just as expected
Just as expected and it was nice that they could make it in my exact size. Shipping was much faster than expected. Very happy with my purchase.
30 March 2026
Unprompted review
Reply from Glencara
Hi Andrea,
We are delighted to hear everything met your expectations, especially that we could provide the perfect fit and that your order arrived quicker than anticipated. It’s wonderful to know you’re so pleased with your purchase.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Excellent service and product
Excellent service and product. Nicely presented.
8 April 2026
Unprompted review
Reply from Glencara
Hi Mr Peter,
We are delighted to hear that you were pleased with both the service and the product, and that everything arrived nicely presented.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Return customer - always pleased
I have purchased from GlenCara several times over the years - personally and then I was also gifted an emerald Claddagh ring by my partner. I then wanted a replacement Claddagh ring in the same style so that I could wear the sentimental ring on my other hand. I ordered the same ring but it wasn’t quite the same; however, I reached out to customer services with photos of the two and they arranged for me to return the ring and their jeweller replicated the ring exactly and I am so delighted given its sentimental value. So pleased and I will continue to order from GlenCara
10 April 2026
Unprompted review
Reply from Glencara
Hi Alex,
We are delighted to hear that you continue to choose us over the years and that our team could help recreate such a meaningful piece for you. It’s wonderful to know how much this ring means to you and that we were able to get it just right.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Customer service
The customer service provided was excellent! I bought a ring last year and it had recently started deteriorating. I asked for a solution and they replaced the ring with no problem at no cost and super fast. The staff is very kind and responsive. Many thanks Glencara team.
2 April 2026
Unprompted review
Reply from Glencara
Hi Georgina,
We are delighted to hear that our team was able to assist you quickly and provide a smooth replacement for your ring. It’s great to know you felt well looked after and supported throughout the process.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Arrived on time and as described
Arrived on time and as described! I would purchase from them again.
3 April 2026
Unprompted review
Reply from Glencara
Hi customer,
We are delighted to hear that your order arrived promptly and that everything met your expectations. It’s great to know you had a smooth experience with us. We truly appreciate your kind review.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
I was over the moon receiving my little…
I was over the moon receiving my little gifts.A piece of gold from Galway,Ireland served my purpose well and will light up two youngsters faces when they receive them. The service was excellent and speedy and I will use again soon 🤗
7 April 2026
Unprompted review
Reply from Glencara
Hi Thomas,
We are delighted to hear that your order arrived quickly and that the gifts were so well received. It means a lot to know you were happy with both the service and the piece you chose.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Very beautiful jewelry
Very beautiful jewelry. I recommend shopping at this site. Very reasonable prices. I am in the USA and I received my order in a timely manner. The ring fits fine.
9 April 2026
Unprompted review
Reply from Glencara
Hi Ruthie,
We are delighted to hear that you are happy with your jewelry and that everything arrived smoothly. It's great to know the fit was just right and that you found good value in your purchase.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
The ring is beautiful and my wife loves…
The ring is beautiful and my wife loves it , the only problem was tracking was vey slow but it did arrive on time for our 20 th anniversary.
27 March 2026
Unprompted review
Reply from Glencara
Hi Dennis,
We are delighted to hear that the ring made such a special impression and that your wife loves it, especially for such an important occasion.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
I had excellent service and prompt…
I had excellent service and prompt delivery. The item was as described on the website. Very satisfied.
2 April 2026
Unprompted review
Reply from Glencara
Hi Paul,
We are delighted to hear that everything went smoothly and that you were happy with both the service and your purchase. It’s great to know the delivery was prompt and met your expectations.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Reply from Glencara
Hi Paul,
We are delighted to hear that you had such a positive experience with our service. It’s wonderful to know you would recommend us.
Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
Poor product and customer service
EDIT (3 weeks after initial review)
Contacted by a different member of customer services, who helped resolve several of the issues I had.
Much more active and helpful interactions, so I have improved the rating accordingly.
ORIGINAL
- Poor quality product
- Delivery took 20 days
- Dreadful customer support
Product
Ordered a white gold Claddagh ring for an anniversary present. Looked great on the website but the ring received is a good bit thinner and therefore doesn't look expensive or impressive at all. Very misleading. However due to the very late delivery, the company also leave you with no opportunity to solve this before anniversary itself.
Production/Delivery
Delivery was scheduled for 3-4 days after ordering and several days before the anniversary. However the day before the original delivery date, the expected date jumped from the 24th to the 6-10th of the following month. After repeated requests, customer services said they would prioritise it but delivery was actually not until the 13th of the following month, well after the anniversary itself. Through all this, their website still said I could order the ring and have it in 4-5 days. Again very misleading.
Customer Service
Even after all the issues above, customer service was actually the worst aspect of the purchase. Contacted them repeatedly and was fobbed off each time. Agent stated that he had "already forwarded my case" to production even though I had not heard back from them (I never would, the ring was simply delivered at their leisure) and was trying to get someone to do anything to help. Multiple agents wanted me to print out a gift certificate for the anniversary in lieu of the ring itself, which makes me think this is a very common issue they have. Also did not for one second care that a piece of paper is not a gold ring!! Infuriating lack of any urgency, constantly being fobbed off with "messages to production" and absolutely no help whatsoever. Worst part of the whole experience.
Summary
Would really not recommend this store in any way. Extremely poor and I would give zero stars if I could.
21 February 2026
Unprompted review
Reply from Glencara
Hi Breandan,
We are sincerely sorry for the inconvenience caused, and to hear that the item you received did not meet your expectations. This is certainly not the level of service we aim to provide, and we apologize if we fell short in your experience.
We try to photograph and describe our items as accurately as possible to best represent them. We also include the dimensions of each item in the product description.
We can exchange it no problem, and we also offer a 60-day refund policy.
Our team has already reached out to you via email, but if there’s anything else you need or any way we can help resolve this matter promptly, please don’t hesitate to contact us directly at sales@glencara.com.
Thank you for your feedback, it helps us improve.
Kind regards,
Glencara.com
Glencara are absolutely brilliant
The team at glencara are absolutely brilliant had a problem with something no hassle they have sorted it out i recommend them 110 percent.
And ther jewellery is beautiful.
Thanks guys.
8 April 2026
Unprompted review
Reply from Glencara
Hi Rabs,
We are delighted to hear that our team was able to resolve everything quickly and make the process easy for you. It’s also great to know you’re happy with the jewellery and your overall experience with us.
Thank you for your kind recommendation, we truly appreciate it. Thank you for your custom, we hope to see you again soon.
Kind regards,
Glencara.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.