Found a getting harder to find bottle of Crawfords 5 star on Glenbotal website, ordered on Monday 8th June and received a well packaged bottle on the Thursday morning. I was kept well informed of th... See more
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Review summary
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The price I paid for the Whiskey purchased was lower than any other on-line provider I could find. The delivery of my whiskey was very prompt and the item was in perfect condition.
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Unfortunately, due to Royal Mail misplacing my bottle it took a couple weeks to arrive. But customer service from Nimrod was outstanding. Very pleased with the outcome. And my JD collection is getti... See more
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First and foremost, their stock is amazing. Such a great selection of Cognacs, but no ordinary Cognacs, some of the best available! Secondly, their communication and customer service is second to no... See more
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4.3
Excellent
153 reviews
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Replied to 40% of negative reviews
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Reply from Glenbotal
Thanks so much, Johann — thrilled you found a rare one you love.
Wrong size bottle bad bad don't bother
30 October 2025
Reply from Glenbotal
Hi,
Sorry this wasn’t what you expected. The item ordered was the Crawford’s 3 Star Special Reserve Miniature — the listing title and product page clearly state it’s a miniature, including the size. We aim to keep listings crystal clear and appreciate the feedback.
The bottle was packaged very securely…
The bottle was packaged very securely and delivered to NORTHERN IRELAND without an issue. Thanks again
23 October 2025
Reply from Glenbotal
Enjoy the bottle, and give us a shout if you need a recommendation for the next one.
A very smooth and professional…
A very smooth and professional transaction, very pleased.
18 October 2025
Reply from Glenbotal
Thanks — glad it was a smooth experience.
Arrived, well packed.
Arrived, well packed. It took a bit longer to come than I would have liked but it arrived in one pice and was the correct item.
26 October 2025
Reply from Glenbotal
Thanks, Fiona — appreciate the update.
Liked the information about the…
Liked the information about the distillery and history around the whiskeys; I would have loved even more information and ‘history’ about the whiskey I purchased
11 October 2025
Reply from Glenbotal
Thanks, Paul — great feedback. We’re expanding our descriptions, and soon all our bottles should have a more in-dept description.
Reply from Glenbotal
Thank you so much! We're really glad to hear everything went smoothly and that you’re happy with the service. Your recommendation means a lot to our small team.
Great job
Simple and straightforward website, seamless order process, very secure packaging, arrived on time. Great experience all along the way. Highly recommended!
7 October 2025
Reply from Glenbotal
Thanks! We really appreciate your kind words. It’s great to know the whole process felt seamless — that’s exactly what we aim for with every order. Enjoy your bottle!
Seamless ordering and timely delivery.
11 October 2025
Unprompted review
Reply from Glenbotal
Thanks! Delighted to hear your order arrived right on time. We always do our best to keep things simple and smooth from checkout to delivery.
5 stars because they sent my parcel…
5 stars because they sent my parcel extremely well packaged, nothing was going to break. And a quicker delivery than expected.
Very happy, will shop again if I find something else I like.
Thanks team.
24 September 2025
Reply from Glenbotal
That’s wonderful to hear — thank you! We’re really happy your order arrived safely and sooner than expected. Hope you enjoy your bottle, and we’ll be here when the next one catches your eye.
Excellent service
Excellent service, great speedy delivery, overall a good experience.
17 August 2025
Reply from Glenbotal
Thank you! We’re so pleased you had a great experience and fast delivery. Your feedback really keeps us going — cheers from the whole team at Glenbotal!
Great company
Great company to deal with, my order arrived promptly and safe and sound, thank you.
31 August 2025
Reply from Glenbotal
Thank you so much for your kind words. We’re just a small team, so hearing that your order arrived safely and promptly really makes our day. We truly appreciate you taking the time to share this. 🥃
Genuine old fashioned service
All good. Received a nice out of stock malt. Well wrapped,Royal Mail. Probably tracked can’t remember. Three days maybe four, lots of updates.
2 September 2025
Reply from Glenbotal
We love that you called it “old fashioned service” — that’s exactly the way we try to run things. Thank you for noticing the care we put in, and for trusting us with your order. It means a lot to us.
The item arrived in great order
The item arrived in great order, very well packed. The only downside for me is the use of Royal Mail. They are so difficult to work with here. Other than that. all good
31 August 2025
Reply from Glenbotal
Thank you for your kind words and for pointing out the Royal Mail bit too. We’ll keep your feedback in mind. Most important for us is that your bottle arrived safe and sound — we really appreciate you taking the time to share your experience.
I found a rare a miniature that my…
I found a rare a miniature that my husband is delighted with and it was dispatched promptly and arrived quickly. Would definitely buy again.
13 August 2025
Reply from Glenbotal
We’re so glad the miniature was a hit! Those little rare finds are always special, and it’s wonderful to know your husband was delighted. Thank you for trusting us and for your kind review.
Exceptional Service and Rare Whisky Found!
I was on vacation in Scotland and had been searching everywhere for the Nikka Yoichi Sherry & Sweet Distillery Exclusive Whisky, which is almost impossible to find, especially in North America. While on the train from Edinburgh to London, I came across Glenbotal and reached out to them via WhatsApp.
Their team quickly confirmed that they had the last bottle in stock and assured me it could be delivered before I returned home. To my surprise, the order arrived at my hotel within 24 hours of placing it!
I was beyond impressed, not only that Glenbotal had such a rare whisky in stock, but also with their outstanding customer service, fast communication, and incredibly quick delivery.
If you’re looking for hard-to-find whiskies and want a company that truly goes above and beyond, I can’t recommend Glenbotal enough. I will absolutely be ordering from them again.
12 August 2025
Reply from Glenbotal
Wow — what an incredible review, thank you! It was an absolute pleasure making sure you got your bottle in time, and we’re so glad it all worked out perfectly. Rare whiskies and happy customers are what keep us going, and your message has really lifted our spirits. We can’t wait to help you again in the future. 🥃✨
Reply from Glenbotal
Thank you! Delighted the price and condition hit the mark.
Reply from Glenbotal
Music to our ears — thanks, Malcolm!
Great value for money
Great value for money, arrived quickly and extremely well packaged.
8 August 2025
Reply from Glenbotal
Happy it landed fast and safe. Enjoy!
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