Bought couple of shades..was shocked to see same product on other sites Alot cheaper 120£ cheaper. So contacted Gleamlamp told them this. Ltr was told ide be able to get a 20% refund .No refu... See more
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gleamlamp.com Read the shipping policy people!!!!!! Only standard shipping is availble and this info isnt surfaced during the purchase process. Think months not weeks. Standard Shipping... See more
Company replied
Absolutely shocked not only by the poor quality of the product that may I add comes in bits and not wired up at all, but the very poor plastic fittings for the wiring . I am not even sure if this ceil... See more
Company replied
I ordered three of the Creative Colourful LED ceiling lights. The lights themselves are excellent - fairly easy to install and a choice of three light tones. It’s a shame that it doesn’t remember... See more
Company replied
2.4
Poor
21 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Bought couple of shades..was shocked to…
Bought couple of shades..was shocked to see same product on other sites
Alot cheaper 120£ cheaper. So contacted Gleamlamp told them this.
Ltr was told ide be able to get a 20% refund .No refund won't answer my calls
This says alot
Plus there lights are of cheaper quality
Pls pls don't bother with this company 😔
26 September 2025
Unprompted review
AVOID THIS COMPANY LIKE THE PLAGUE
AVOID THIS COMPANY LIKE THE PLAGUE. SCAMMERS WHO DON'T SEND OUT ORDERS AND THEN DON'T RESPOND TO EMAILS OR PICK UP THE PHONE. HAD TO DO A CREDIT CARD CHARGEBACK TO GET MY MONEY BACK.
2 July 2025
Unprompted review
Purchased a strip ceiling light
Purchased a strip ceiling light, took a while to arrive but was worth it. Have had positive comments from family and friends about it. The only issue we had was inserting the Perspex cover, which cracked very easily.
Contacted gleelamp who were very helpful and understanding. They are very responsive in replying to issue.
They have a excellent customer service, issue resolved.
23 June 2025
Unprompted review
Reply from Gleamlamp
Hi,
Thank you for your thoughtful review! We're glad to hear that the strip ceiling light has been well received by your family and friends, and we truly appreciate your patience with the delivery time.
We’re sorry to hear about the issue with the Perspex cover but are pleased that our team was able to assist you promptly and resolve it to your satisfaction. Your kind words about our customer service mean a lot to us.
If you need any further assistance, please don’t hesitate to reach out.
Warm regards
Absolutely shocked not only by the poor…
Absolutely shocked not only by the poor quality of the product that may I add comes in bits and not wired up at all, but the very poor plastic fittings for the wiring . I am not even sure if this ceiling light is safe. My son in law is a qualified electrician and actually said he had never seen such a poorly made product. I am just relieved I didn't order another 3 lights for my other bedrooms
21 May 2025
Unprompted review
Reply from Gleamlamp
Hi,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We sincerely regret that the product did not meet your expectations and that you have concerns regarding its quality. All of our lights are manufactured to meet CE safety standards, but we completely understand your disappointment and appreciate you bringing this to our attention.
If you would be willing to share some photos of the item you received — including the fittings and any concerns your electrician pointed out — we would be happy to review this further and offer a suitable solution, whether that be a replacement, a refund, or another option.
Again, we apologize for the inconvenience caused and thank you for giving us the opportunity to make things right.
Kind regards
Great new lights
I have ordered new lights for the whole of my downstairs with Gleanlamp and are delighted with the quality and look of the lights.
They look fabulous and the fitting was straightforward.
I must compliment the support team as my questions were answered very quickly and the support and help given with my order was excellent.
I will be making further orders for new lights.
20 May 2025
Unprompted review
Reply from Gleamlamp
Hi,
Thank you so much for your kind words and wonderful feedback!
We’re thrilled to hear that you’re delighted with the quality and look of your new lights, and that the installation was straightforward. It's also great to know that our support team was able to assist you quickly and effectively.
We truly appreciate your support and look forward to helping you again with your future lighting needs.
Warm regards
I received one broken light and the…
I received one broken light and the second one turned up weeks later also severely damaged. I refused to sign for it and sent it straight back with the courier. I still have not till this day received a single refund. They constantly asked me to stop the dispute with PayPal, which is obviously clearly a fraudulent move. Do not use this company.
1 May 2025
Unprompted review
Reply from Gleamlamp
Hi,
We’re truly sorry to hear about your experience, and we deeply regret the inconvenience and frustration this situation has caused.
Please allow us to clarify that it is never our intention to avoid responsibility. We ask customers to pause disputes only to allow us a chance to resolve issues directly and more efficiently — never to prevent a refund.
Regarding your refund, we would like to resolve this as a priority. To do so, could you please confirm your order number and, if possible, provide any tracking information for the returned item? Once we have this, we will promptly process your full refund.
We sincerely apologize for the poor condition in which the items arrived and for the delay in communication. Your feedback is very important to us, and we are taking it seriously to improve our service going forward.
Thank you for your patience, and we look forward to resolving this to your satisfaction.
Kind regards
They are not UK based for a start..
They are not UK based. Appalling customer service, sent a damaged product. No reply to 3-4 emails asking for a replacement. Probably a drop ship operator, absolutely avoid
22 April 2025
Unprompted review
Reply from Gleamlamp
Hi,
We’re very sorry to hear about your recent experience, and we truly regret the frustration this has caused.
Please accept our sincere apologies if your previous messages went unanswered — this is certainly not the level of service we aim to provide. We would like to make this right for you as quickly as possible.
Could you kindly resend the photos of the damaged item, along with your order number? Once we receive them, we will immediately review your case and arrange for a replacement or refund, depending on your preference.
We appreciate your patience and look forward to resolving this for you.
Kind regards
Lighting not upto British standards
Lighting arrived but as made in China was not up British standard and eletricians refused to install it as is would be a fire risk so basically a waste of money 😪
25 April 2025
Unprompted review
Products are unsafe!
Products are unsafe, supplied literally as a loose kit of parts that customers are required to assemble with minimal instructions. If you try to return products, they fob you off with a Chinese address.
I cannot recommend this supplier.
17 April 2025
Unprompted review
Reply from Gleamlamp
Hi,
Thank you for your message and for sharing your concerns. We’re truly sorry to hear that you were not satisfied with your experience.
Our products are designed with safety and quality in mind, and we aim to provide all the necessary parts and guidance for assembly. That said, we understand that clearer instructions could be helpful, and we are working on improving our manuals to make the process easier for our customers.
Regarding returns, we acknowledge the inconvenience of international shipping. We’re more than happy to assist you directly to make the return process smoother—please let us know if you would prefer a partial refund, exchange, or if we can offer further support in another way.
We sincerely value your feedback and would like the opportunity to improve your experience.
Best regards
Nice product and excellent support
I ordered three of the Creative Colourful LED ceiling lights. The lights themselves are excellent - fairly easy to install and a choice of three light tones. It’s a shame that it doesn’t remember your most recent selection, but that’s a minor issue.
I must compliment the Support team, I submitted a couple of questions to them and they were very responsive (and friendly).
I will definitely be ordering from them again.
18 April 2025
Unprompted review
Reply from Gleamlamp
Hi,
Thank you so much for your lovely feedback!
We're really glad to hear you’re enjoying the lights and found installation straightforward. We appreciate your note about the memory function—your input helps us improve. And a big thank you for your kind words about our support team! We’ll be here whenever you’re ready for your next order.
Kind Regards
Great lamps
Great lamps, look quality and v modern. Make impressive feature on a pain ceiling.
V happy with price and have ordered a second lamp. Got a lovely email thanking me for second order. Such a lovely touch. Appreciated that !
Happy with service also.
So, all extremely positive, 👍
9 April 2025
Unprompted review
Reply from Gleamlamp
Hi,
Thank you so much for your lovely message — we’re absolutely thrilled to hear that you’re happy with your lamps and the service you received!
We’re especially glad the little thank-you note made a difference — it’s important to us that every customer feels appreciated. Knowing that you've placed a second order means a lot, and we're so pleased the lamps have made a stylish addition to your space.
If you need anything else at all, we're just an email away.
Warmest regards
I ordered 2 lights and one was…
I ordered 2 lights and one was delivered broken. I sent an email but no one got back to me. I have since sent two more emails buy still mo response. I can't use the light and it was expensive. I am very disappointed and don't know what to do next.
20 March 2025
Unprompted review
Reply from Gleamlamp
Hi,
Thank you for getting in touch, and we are very sorry to hear that one of your lights arrived broken and that you haven’t received a response — we sincerely apologize for the delay and any frustration caused.
To help you as quickly as possible, could you please send us a few clear photos of the damaged light, including the packaging if possible? Once we receive these, we will immediately arrange a replacement or refund based on your preference.
We truly value your patience and are here to make this right for you.
Best regards
Ordered 2 ceiling lights but had a…
Ordered 2 ceiling lights but had a problem fitting the shade panel. Contacted CS and they ordered 2 for me free of charge. Good response and speedy resolution.
5 March 2025
Unprompted review
Reply from Gleamlamp
Hello,
Thank you for your feedback!
We're glad we could assist you and provide a quick resolution. If you have any further questions or need additional support, please don't hesitate to reach out.
We appreciate your support and look forward to serving you again in the future!
Best regards
Is this company being run by Artificial Intelligence ?
There was poor service. Although the company promised that they would inform us about delivery the goods turned up and left on the doorstep without even ringing the bell. There was no information on the boxes, no information in the boxes, not even a name and address and no indication of who delivered them. The lights were not the same as we paid for, no colour change! They have no telephone number and we wash our hands of them. I suspect that the whole company is being run by AI.
Order #UKGL1520
Nearly all orders I have made online I have at least been informed of what day the goods are to be delivered. The majority of them inform you of a window of two hours. No information at all! My wife took the dog out at 8am and when she returned an hour later the packages were on the doorstep. Whoever delivered them hadn’t knocked or rang the doorbell.
There was no information on the boxes and neither was there any instructions inside. The electrician who installed them was baffled, couldn’t find a switch to change colour on the apparatus and they went up with the colour cold.
It was only at the weekend we discovered, by accident, that they changed colour via the switch on the wall! If only that information was in the box in the first place I wouldn’t even had bothered to give an opinion on Trust Pilot.
At the end of the day Gleamlamp actually gave me a very adequate discount in apology for the trouble. I thank them for that.
14 March 2025
Unprompted review
Reply from Gleamlamp
Hi,
We’re very sorry to hear about your experience and truly regret any inconvenience caused. To better assist you, could you please provide your order number? This will help us look into the issue and resolve it as quickly as possible.
We appreciate your patience and look forward to resolving this matter for you.
Best regards
Scam company
Scam company! Items didn’t arrive, went and checked into the company in more detail and I saw they have written a review in my name with 5*s claiming the lights are excellent!!
Meaning every review is a lie.
6 March 2025
Unprompted review
Reply from Gleamlamp
Hi,
We sincerely apologize for the inconvenience you've experienced. Could you please provide us with your order number so we can check the shipping status and resolve this issue as soon as possible?
Regarding the review concern, we take such matters very seriously. We do not create reviews on behalf of our customers, and we would like to investigate this further. If you could share more details or a screenshot, we would be happy to look into it and take appropriate action.
Your satisfaction is very important to us, and we are committed to finding a solution for you. Please let us know how we can assist you.
Best regards
Had a light arrive which had glass on…
Had a light arrive which had glass on it which had shattered. Spoke to customer service who said they will send me a replacement however been 12 days now and I have had no tracking number and they stoped replying. Do Not buy from this company will now be reporting to the ombudsman and reporting to my bank to get a refund
1 February 2025
Unprompted review
Reply from Gleamlamp
Dear Customer,
We sincerely apologize for the delay and any inconvenience caused. Could you please provide us with your order number so we can check the status of your replacement? We want to ensure this is resolved for you as soon as possible.
Looking forward to your response.
Best regards
Gleamlamp is a rip off
I waited six weeks for a lamp to be delivered. I ordered a clear glass metal light. I received a plastic, frosted glass lamp with no fittings just a hole in the bottom. I tried to resolve it and was fobbed off by auto email responses then eventually an email saying I got what I ordered...which i so obviously hadn't.
Gleamlamp is a rip off site DO NOT BUY. I should have been warned by the fact they had no phone number, no address just an email.
25 February 2025
Unprompted review
Reply from Gleamlamp
Dear Customer,
We sincerely apologize for the inconvenience caused by your order. We would like to resolve this issue for you as soon as possible. Could you please provide us with some photos of the item you received so we can verify the mistake?
If there was an error with the product sent, we are happy to offer a replacement or a refund. Please let us know how you’d like to proceed.
Looking forward to your response.
Best regards
Gleamlamp UK does not operate in the UK…
Gleamlamp UK does not operate in the UK goods are despatched from China and take a number of days to arrive. My purchase arrived in poor condition but I was expected to cover the cost of return to China. In the end I accepted a 50% refund because I didn't want to send good money after bad. In their favour, the support team are responsive.
10 February 2025
Unprompted review
Reply from Gleamlamp
Hi,
We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify that while our products are shipped from our manufacturing facility, we always aim to provide transparent shipping information before purchase.
Regarding your order, we regret that it arrived in poor condition. Our return policy follows standard international guidelines, but we understand your concerns and appreciate your cooperation in accepting a partial refund as a resolution.
We value your feedback and will continue working to improve our service. If there's anything else we can assist with, please let us know.
Best regards
It's over 6 weeks now and my order has…
It's over 6 weeks now and my order has NOT arrived. DO NOT USE THIS COMPANY - IT'S A SCAM!
I've emailed the company 7 times, each time to be told its on the way. i've requested a refund 3 times, this has been ignored.
Spoke with the post office and provided the tracking number I was provided, again, nothing arrived with them either.
Now, when I query the tracking with the bogus tracking number, it says order fulfilled.
They have now stopped replying as it's likely I'm too late to get a refund from the bank.
18 February 2025
Unprompted review
Reply from Gleamlamp
Hi,
We’re very sorry to hear about your frustration regarding your order. We completely understand how disappointing this delay has been for you.
We’d like to investigate this matter further and find a resolution as quickly as possible. Could you please confirm your order number so we can check the latest tracking updates for you? If the package is indeed lost in transit, we will proceed with either a replacement or a refund based on your preference.
We appreciate your patience, and we will make sure this is resolved for you as soon as possible.
Best regards
Order takes too long to complete
Order takes too long to complete. Delivery takes 2-3 weeks to arrive as 10-15 WORKING DAYS delivery timescale. The couriers used totally ignored delivery instructions that box is fragile and should be stored right way up, so when did arrived light was damaged.
No telephone number to contact, so all through web chat which is ok but can take 24 hours for a response, not ideal when you want a quick answer.
Had problem with order which was damaged by courier, was offered total replacement, refund or replacement part which was broken, which is within with my statutory rights. Chose replacement part but yet another 3 week wait for the replacement item to arrive.
Summary whole order for beginning to end took 4th November to 23rd December 2024 to complete, that’s 7 weeks, hence I am not satisfied.
The product is ok not high quality quite flimsy but it was cheap so suppose you get what you pay for!
4 November 2024
Unprompted review
Reply from Gleamlamp
Dear Customer
Hello
Thank you very much for shopping at our shop and for your interest in our reviews. We are sorry for the unpleasant shopping experience and apologise for the delayed delivery and damage to your order.
Could you please provide us with your order number or any other information, such as the name or email address used to place the order? This will help us to locate your order and provide you with a solution.
Once again, we apologise for your shopping experience at our shop and thank you for your understanding and support. We understand that your trust is very important to us, so we will go out of our way to resolve your issue and ensure that you receive your items to your satisfaction.
If you have any additional questions or need further assistance, please feel free to contact us via our customer email.
Thanks for your time and best regards.
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