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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with their orders, noting that products often did not match the descriptions or images online, with issues such as incorrect materials and poor quality. Customers also found the return process frustrating, frequently being required to pay significant shipping costs to return items, sometimes internationally. Conversely, a small portion of people were satisfied with their purchases, praising the quality and fit of the products, and finding that items matched their online descriptions. Some reviewers also experienced fast and efficient delivery services.

What people talk about most

Product

Users describe ambiguous interactions with product quality and accuracy. Many customers praise the high... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the high quality, sharp fit, and... See more

Order

Customers had negative experiences with their orders. Many reviewers expressed strong dissatisfaction, with... See more

Return policy

Clients share negative opinions on the return policy. Many reviewers express frustration over the inability... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many consumers praise the fast delivery times,... See more

Based on these reviews

Rated 1 out of 5 stars

I ordered two coats. What actually arrived were really poor quality, advertised as wool cotton, but were actually really cheap, with no labels. Nothing like the picture. Tried to return the coats as t... See more

Company replied

Rated 1 out of 5 stars

Terrible texture, feeling like plastic, no information about composition, textile? Cotton? Elastic? % No possibility to return item. No invoice what item I have ordered how much cost? Nothing. Not... See more

Company replied

Rated 1 out of 5 stars

I wish I had read the reviews before ordering. The jumper I ordered did not look the same quality as the picture. The sizing was way out as far too big on shoulders, sleeve length in fact all over. I... See more

Company replied

Rated 1 out of 5 stars

After searching for Silk pyjama's Gleams website came up on the google search. clicking the link it sent me to a page with the same pyjama's as on the web search. We ordered the pyjamas and when the... See more

Company replied


Company details

  1. Beauty Supply Store

Written by the company

Het doel van Gleame. is simpel: iedereen, van jong tot oud, laten stralen met zelfvertrouwen. We bieden geavanceerde huidverzorging die effectief is, zonder concessies te doen aan kwaliteit of prijs. Onze producten zijn doordrenkt met innovatieve technologieën zoals rood- en blauwlichttherapie en bevatten natuurlijke ingrediënten voor een gezonde huid. We zijn toegewijd aan duurzaamheid en streven naar een gezonde planeet. Sluit je aan bij Gleame. en ontdek jouw reis naar een stralende huid, ongeacht je leeftijd.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loved it

The overall aesthetic of this site matches the quality of the clothes and it doesn't feel like a generic online store. It feels like a brand that cares about every touchpoint of the customer experience.

10 March 2026
Rated 5 out of 5 stars

Someone put real thought into this.

I am not the most patient online shopper. If I can't find what i am looking for within a couple of minutes i am gone but their website kept me around which makes the whole brand more transparent and trustworthy for me.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

LOOKS AMAZING

I always nervous ordering shoes online because sizing can be so inconsistent but gleame's shoes fit exactly as expected which was such a relief.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift for her big day

Purchased this for my wife as she needed a outfit for a major meeting.
The blazer is of high quality and has a very sharp fit. The best part is it doesn't wrinkle even when my wife sits for hours.
She owned the room with her presentation.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Looks stunning in pictures

I wore a Gleame dress to a family gathering recently and every single photo came out amazing. The color was rich and vibrant, not washed out even the fabric doesn't bunch or pull in pictures.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Clean interface

Just wanna say the website is clean..no weird popups and no confusing menus. You land on the page and you know exactly where to go so that kind of thoughtful design goes a long way in building trust with customers like me.

3 March 2026
Rated 5 out of 5 stars

From ordering to delivery

From ordering to delivery, everything went perfectly. The product looks exactly like the photos and feels very well made. I’m extremely happy with the overall experience.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible texture

Terrible texture, feeling like plastic, no information about composition, textile? Cotton? Elastic? %
No possibility to return item.
No invoice what item I have ordered how much cost? Nothing.
Not recommend.

12 January 2026
Gleame. logo

Reply from Gleame.

Dear,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.

We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.

If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.

Thank you for being a part of the Gleame community.

Best regards,
The Gleame Team

Rated 1 out of 5 stars

Be very careful when you buy from Gleame

After searching for Silk pyjama's Gleams website came up on the google search. clicking the link it sent me to a page with the same pyjama's as on the web search. We ordered the pyjamas and when they arrived they were not made from silk.
There was nearly no labelling on the garment (probably in breach of European regs), but on a very small label there it stated it was made from polyester. I complained to Gleame and asked to return the goods. They apologised and then told me that I would have to return it at my expense. I pointed out that this was there error, not mine. They refused to offer an alternative that did not cost me money. I finally got a partial refund, not a full refund.
I will never order anything from this website again. I warn you to be careful. !!!!

15 January 2026
Gleame. logo

Reply from Gleame.

Dear,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.

We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.

If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.

Thank you for being a part of the Gleame community.

Best regards,
The Gleame Team

Rated 1 out of 5 stars

Pure scammers

Pure scammers

Defective item. No replies to emails. No return instructions. Gamed the PayPal dispute process till it timed out.

11 February 2026
Unprompted review
Gleame. logo

Reply from Gleame.

Dear,

Thank you for reaching out and sharing your feedback with us. We sincerely appreciate your insights, as they play a crucial role in helping us improve our products and services to better meet your needs.

To assist you promptly, we have sent you an email requesting photos of the defective item. This will allow us to assess the situation accurately and work towards finding the best possible solution for you.

Your satisfaction is our top priority, and we are committed to resolving this matter as quickly as possible. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
The Gleame Team

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY.

DO NOT ORDER FROM THIS COMPANY.
I would give zero if I could.
Yes, it LOOKS slick & smart, and from Northern Europe no less (Netherlands)- but they are not.
I paid £62.91 for 2 of the same satin shirt, not knowing which would fit.
When they finally arrived (after 5 weeks), they did not look like the photo; the colour and sheen were different and the quality was poor.
Even if they were great, I knew I was always sending one back.
I was told I must pay myself to send it to China, or keep them for a pitiful refund , or a small credit note for a future purchase from Gleame (- As if).
So I have paid almost £63 for two of the same shirt that I won’t wear.
Absolutely disgusting. Very poor service.

4 February 2026
Unprompted review
Gleame. logo

Reply from Gleame.

Beste,

Hartelijk dank dat u de tijd heeft genomen om uw feedback met ons te delen. We stellen uw inzichten zeer op prijs, omdat ze essentieel zijn voor het verbeteren van onze producten en diensten.

We willen u verzekeren dat we uw opmerkingen over de kwaliteit van onze producten en onze levertijden actief in overweging nemen. Uw tevredenheid is onze topprioriteit en we doen er alles aan om de nodige verbeteringen door te voeren, zodat u en al onze klanten een betere ervaring hebben.

Mocht u nog vragen of suggesties hebben, aarzel dan niet om contact met ons op te nemen. We waarderen uw input en staan ​​klaar om u te helpen.

Bedankt dat u deel uitmaakt van de Gleame-community.

Met vriendelijke groet,
Het Gleame-team

Rated 1 out of 5 stars

Review on the firm Gleame,



Review on the firm Gleame,
(which comes up on my card statement as d Fleure.

If you see a jumper from this firm which looks really stunning on its online advert and notice it is made of pure lambswool you may decide to order it.
If you do, you will get a jumper, most likely 2 sizes smaller than you ordered, with no manufacturers name label, no size label, no indication of yarn or material and no washing instructions. Very elegant uncluttered inside seams.
You will not be bothered by moths because it assuredly will not be wool or any other natural fibre.
You will not be troubled with having to send it back for a refund because you will not be able to.

Somewhat bewildered customer.

28 December 2025
Unprompted review
Gleame. logo

Reply from Gleame.

Beste,

Hartelijk dank dat u de tijd heeft genomen om uw feedback met ons te delen. We stellen uw inzichten zeer op prijs, omdat ze essentieel zijn voor het verbeteren van onze producten en diensten.

We willen u verzekeren dat we uw opmerkingen over de kwaliteit van onze producten en onze levertijden actief in overweging nemen. Uw tevredenheid is onze topprioriteit en we doen er alles aan om de nodige verbeteringen door te voeren, zodat u en al onze klanten een betere ervaring hebben.

Mocht u nog vragen of suggesties hebben, aarzel dan niet om contact met ons op te nemen. We waarderen uw input en staan ​​klaar om u te helpen.

Bedankt dat u deel uitmaakt van de Gleame-community.

Met vriendelijke groet,
Het Gleame-team

Rated 1 out of 5 stars

I wish I had read the reviews before purchasing

I wish I had read the reviews before ordering. The jumper I ordered did not look the same quality as the picture. The sizing was way out as far too big on shoulders, sleeve length in fact all over. I am not even going to try to return having read the reviews. I will write it off as a bad experience. Please beware and do not waste your money.

28 January 2026
Unprompted review
Gleame. logo

Reply from Gleame.

Dear,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they are vital in helping us enhance our products and services.

We want to assure you that we are actively taking note of your comments regarding the quality of our products and our delivery times. Your satisfaction is our top priority, and we are committed to making the necessary improvements to ensure a better experience for you and all our customers.

If you have any further concerns or suggestions, please do not hesitate to reach out. We value your input and are here to assist you.

Thank you for being a part of the Gleame community.

Best regards,
The Gleame Team

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