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I ordered a pair of glasses with lenses. The frame was described on the website as matte brown finish. I. was sent a shiny gunmetal frame. The lenses are fine. The company refused to acknowledge their mistake after I tried to contact them multiple times. All they said was "thank you for your understanding".
I ordered a pair of sunglasses almost a month ago and i paid for priority shipping(Canada post- was mentioned on the confirmation email).I did not receive any package until today. They provided a tracking number which was invalid for Canada post.When I contacted them they said the package was sent with Intelcom.On intelcom website there is no update about the tracking since 15 days ago.when I signaled the issue glassesonwwb.ca told me to contact intelcom.So for 2 weeks i am calling intelcom to find out about the package and still nothing. So i got feed up and I asked for a refund. I didn’t receive my money back. I am very disappointed how you handle situations like this. Think twice before you order from them because if is a problem with the shipping they just don’t do the right thing to do.
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