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Glaspunt Reviews 688

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TrustScore 4.5 out of 5

4.3

Glazier
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Company details

  1. Glazier

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

688 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Extremely unprofessional and slow

Extremely unprofessional and slow. I have a small glass that needs replacing. They came after a month of waiting to measure the glass only to loose the measurements! They didn't call me to ask for measurements, instead I called them after a month myself to ask for an update. I had to wait again a month and they took wrong measurements. I provided correct and agree on measurements and made an order. It's been now 4 months and still no update. The company responsible for manufacturing the glass doesn't pick up the phone, even when glas.nl office calls them! Extremely poor customer support.

20 April 2026
Unprompted review
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Reply from Glaspunt

Dear mr. Kutsarov,

Thank you for your feedback. We sincerely apologize for the experience you’ve had, this is clearly not the standard we aim to deliver.

Your complaint is already being handled, and we are in contact with our external manufacturing partner to resolve this as quickly as possible. We understand your frustration and fully recognize the delays and miscommunication you’ve experienced.

Please be assured that we are doing everything we can to bring this to a proper resolution.

Kind regards,
Lise
Glaspuntteam

Rated 5 out of 5 stars

Perfect

Quick. Professional. Great quality. Big thanks!

11 July 2025
Unprompted review
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Reply from Glaspunt

Dear,

Thank you very much for your positive review of our glass service. We're glad to hear you were satisfied with the quick, professional service and quality. We’ll be happy to assist you again in the future!

Met vriendelijke groet Bianca
Team Glaspunt.

Rated 4 out of 5 stars

We were generally happy but improvements needed

We were generally happy. But two thing were frustrating;
1) service team for measurement came 1 hour late without informing and we needed to stay in the house for the whole 5 hours for the given timeslot for no reason.
2) We did not hear on the quote for 4-5 weeks, until i reach out.

20 May 2025
Unprompted review
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Reply from Glaspunt

Dear Mert,

Thank you very much for your review and your positive words about our service. We truly appreciate your feedback. Our sincere apologies for the inconvenience regarding the measurement appointment and the delay in our communication about the quotation. We will take this into account to further improve our service. Thank you for your patience and for placing your trust in our company.

Met vriendelijke groet Bianca
Team Glaspunt.

Rated 1 out of 5 stars

Working with Glaspunt was needlessly administrative

Working with Glaspunt was needlessly difficult due to their poor communication and chaotic administration. We asked for a single, itemized invoice — a basic request — and instead received two separate invoices sent across multiple, disjointed email chains. Despite following up by phone and email, our requests were ignored.

Their process created confusion and wasted time. Phone conversations were unhelpful, and the lack of organization made the whole experience far more stressful than it needed to be. We expected professionalism and clarity — Glaspunt delivered neither.

We do not recommend this company unless they seriously improve how they handle customer communication and billing.

11 April 2025
Unprompted review
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Reply from Glaspunt

Dear Violet Ross,

Thank you for your review. We are sorry that you experienced the cooperation as unpleasant. We tried to accommodate your requests as best we could within the information we received from you. Unfortunately, lack of clarity on both sides led to confusion. While we understand that this can be frustrating, we also expect active and careful cooperation from our customers to make the process run smoothly.

Nevertheless, we take your comments to heart and continue to work to improve our communication and service.

Kind regards,Bianca
Team Glaspunt.

Rated 5 out of 5 stars

They were excellent

They were excellent! The guys that fit the glass were professional, neat and friendly!

3 April 2025
Unprompted review
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Reply from Glaspunt

Dear Aneshree Murugasa

Thank you very much for your positive review! Glad to hear that our glaziers were perceived as professional, neat and friendly.

Met vriendelijke groet Bianca
Team Glaspunt.

Rated 5 out of 5 stars

Glass punt service was top notch

Glass punt service was top notch. We got a damaged window replaced at our house without much hassle or follow up.

6 March 2025
Unprompted review
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Reply from Glaspunt

Dear Pramod Nair,

Thank you so much for your positive review! We are glad that we were able to help you smoothly and without fuss. We are always at your service!

With kind groet Bianca
Team Glaspunt.

Rated 5 out of 5 stars

Many thanks to the whole team for fast…

Many thanks to the whole team for fast and good work. Special thanks to Joke Boshove for his professionalism!

3 March 2025
Unprompted review
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Reply from Glaspunt

Dear Valerii Zhylkin,

Thank you so much for your positive review! We appreciate your kind words and are glad you are satisfied with our service. We are happy to pass on your compliment to Joke Boshove. Should you need anything else in the future, we would be happy to assist you!

With kind groet Bianca
Team Glaspunt.

Rated 5 out of 5 stars

It was a good experience

It was a good experience, they were able to fix the window and make the repair. The employee was very helpful and professional.

30 January 2025
Unprompted review
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Reply from Glaspunt

Dear T.l.Sousa,

Thank you very much for your positive review! We are happy to hear that you are satisfied with our service and that our Glazier was able to help you professionally. Should you need anything else in the future, we would be happy to assist you!

Best regards Bianca
Team Glass Point.

Rated 5 out of 5 stars

Very smooth communication

Very smooth communication, fast arrangements of measurement and installation

23 February 2024
Unprompted review
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Reply from Glaspunt

Dear Da,

We are happy to hear that our services met your expectations. Thanks for the support and positive feedback!

Yours sincerely,

Susanne
Team Glaspunt

Rated 4 out of 5 stars

Good service, great staff

I liked the staff who came to fix the window. They were amazing and cheerful! However, the communication with the office could have been faster. It took about 3 months to replace the window glass. If the office kept me updated it would be more comfortable. I would not need to guess at what stage my request had been.

But overall experience is great! Thanks

8 February 2024
Unprompted review
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Reply from Glaspunt

Good morning Mr. Yurri Husak,

We are pleased to hear that you are generally very satisfied with our service.
We will discuss your point about communication internally so that it can be improved.

Yours sincerely

Susanne
Team Glaspunt

Rated 5 out of 5 stars

Glaspunt was very professional and did…

Glaspunt was very professional and did a great job installing the new glass window.

19 December 2023
Unprompted review
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Reply from Glaspunt

Dear mr./mrs. Chiwawu,

We appreciate your kind words and are happy that we met your expectations. We look forward to serving you again in the future.

Kind regards,

Glaspunt

Rated 5 out of 5 stars

Promptness and quality of work

I appreciate the quality of work & Promptness.

15 December 2023
Unprompted review
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Reply from Glaspunt

Dear Sanju,

We are happy that you appreciate our services and hope that you will choose us again in the future! Thank you for the positive feedback.

Kind regards,
Glaspunt

Rated 2 out of 5 stars

insufficient attention to preparation and finishing

Windows were measured and glass arrived in a reasonable time frame. The actual work was sub-contracted to another company. My main complaint is that the 'afwerking' was not good. There was lots of dangerous rubble and glass left lying on the grounds and most windows were left with streaks, not clean. I cannot clean them without scaffolding (which I paid for them to use). The workers did not use a tarp on my deck to prevent the rubble and glass that fell between the slats. It was a simple thing to avoid.

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Fast..quality..

14 December 2022
Unprompted review
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Reply from Glaspunt

Dear Ogi,

Thank you for sharing your positive experience. That's what we like to hear! Thanks for choosing us.

Kind regards,
Glaspunt

Rated 5 out of 5 stars

Excellent Service

Our cracked window was replaced by Glasspunt. The installation went very smoothly and the installer was great. He was very professional, efficient and clean. I'd definitely use them again if needed.

13 November 2022
Unprompted review
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Reply from Glaspunt

Dear B. Tokem,

We're happy to see that everything went according to your wishes. Great to see that you'll use us again if needed.

Kind regards,
Glaspunt

Rated 1 out of 5 stars

Made 3 appointments

Made 3 appointments. All 3 times nobody showed up to measure the windows. Waited for nothing. Then they called me to make a new appointment!! Time wasters. They are intermediaries for glass company's, nothing more.

9 November 2022
Unprompted review
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Reply from Glaspunt

Dear mr van Engelen,

We would like to find out what happened with your order. Can you send your order number, postal code and house number to b.schalk@glas.nl? Regarding your comment about us only being an intermediary: we have our own regions as well.

Kind regards,
Glaspunt

Rated 1 out of 5 stars

Just pick a different company.

Terrible company. Avoid, there are plenty of others.
First of all, it took months for them to fix my house.

Second of all they put on an emergency sheet that was not necessary at all due to the nature of the location. They indicated it was free but proceeded to bill me.

Avoid like the plague.

14 June 2022
Unprompted review
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Reply from Glaspunt

Hi Neal,

I'm sorry to hear that you had such an experience with us. We looked at what happened, and talked about it with the mechanic. We saw that you had to wait for 5 weeks until the final glass was placed. This is within normal range, because we have to order the glass. They placed an emergency cover due to safety issues. Emergency covers are never free, but are placed there for you and our own safety. We always let our customers sign a work order and quotation before we leave and place the final glass. By signing, as with any other company, you agree to the costs of what was fixed.

We are sorry that you experienced it this way.

Kind regards,
Glaspunt

Rated 1 out of 5 stars

An awful experience

An awful experience. Multiple cancelled appointments, someone had to come round multiple times to take measurements because they "lost" them twice.
After about 3 months the glass was finally installed and I then received an invoice for a more expensive type of glass that was not installed. I questioned them multiple times and they said they would get back to me and never did.
Then after 30 days they issued me with a warning to pay the invoice or I would receive an additional charge. I then reached out again, and still did not receive a response. I would recommend literally any other glaszetter in the Netherlands, just make sure they aren't a partner of Glaspunt!

9 June 2021
Unprompted review
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