Customer service is non existent the quality of the clothes are disgusting especially for what I paid. I have to use there portal to return and get charged a further £4.99 for returning damaged items.... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I wish I could give zero stars. They charge for delivery, return postage and will then deduct further return costs from your refund. Steer clear of these scammers. The clothing is also below par. C... See more
Still waiting on my refund!! Awful company to deal with. Tried cancelling my order as it was late to arrive, ignored emails. They then despatched the order that cost £4.99 postage after cancelling th... See more
Do not under any circumstances buy from this company. Unprofessional, useless and quite literally a total nightmare (an expensive one at that). Getting a refund from two items of clothing totall... See more
Ordered a pair of cowboy boots last minute from Glamify Fashion for my daughter for a festival. They arrived he next day at her university in Bournemouth 🥳 amazing service. They were shipped almost a... See more
Didn’t want to do this but I’ve had no other choice, Wouldn’t even give this place 1 star! Cheap horrible market looking clothes sent back two coats all starting from September waited 14 working days... See more
I have bought many items from this lovely company. Recently I bought a beautiful suit unfortunately it was faulty, some stitching was loose. The Glamify team could not have been more accommodating, a... See more
I had a fantastic experience shopping on this site. The clothes look exactly like the pictures—great quality, well-made, and super comfortable. Sizing was accurate, which is always a relief when sho... See more
Absolutely love this website! I am on my 4th order so far because I cannot rate the product choice! Such a warm and friendly customer service from the team when items have been out of stock etc (from... See more
I ordered some cowboy boots from Glamify for a festival very last minute but they arrived so so quickly!! They were absolutely gorgeous and great quality,however, sadly I had to return them as they... See more
I have been waiting for a refund for over 3 weeks from this company. The communication is terrible. I have now had to raise a dispute with my credit card provider. It should not be this way when purch... See more
I had an amazing experience with Glamify Fashion! I was searching everywhere for an item that had gone out of stock, and their team went above and beyond to help me get it. Their customer service was... See more
Horrendous customer service. My parcel was meant to arrive nearly 3 weeks ago and has never appeared. They are unwilling to reply to any messages, never mind even offer a refund. They just ignore all... See more
Zero customer service. Tried contacting them about a delayed order and basically told me to do one and had the cheek to send me a customer service survey after. 2 days after the expected delivery... See more
Terrible so far. Emailed the company over a number of days as there is no phone contact and tried to use their online contact and nobody has got back to me. Product I bought does not match what they... See more
I sent something back which was received on the 28th of April.. had an email regarding the refund twice now and still nothing.. seems like a regular thing with this company regarding refunds. Pl... See more
Ordered an outfit and wanted to replace for a different colour. Sent the item back and instead of a refund requested store credit. Iv waited 11 days now for a code and the wedding has passed it’s... See more
Poor communication. Waited over 2 weeks for items to arrive, which meant I no longer needed. Was told they were waiting for more stock, but no update was received letting me know this. Items shouldn’... See more
I can’t thank or rate Glamify Fashion enough. As we all know Christmas is a very busy, crazy, stressful & hectic time for all. I had been waiting just over a week for my Christmas delivery & it someho... See more
Many of orders placed with this company! Always happy with the quality of clothes, beautiful outfits! Always get sorted out here, outfits for every occasion! Lovely customer service whenever I have ne... See more
I have ordered many times from Glamify. The clothes are gorgeous and great quality. The pieces are different from the regular high street and always stand out. I have always received my parcel on time... See more
Absolute amazing customer service. I needed an item in time for the weekend. Spoke direct via instagram late in the evening aswell. The order was placed and ready for me to collect the next day. Talk... See more
Feel like I need to leave a review as I was concerned I wouldn't get my refund after reading bad reviews of customers returning items but not getting their refund or waiting months, but I have to say... See more
Absolutely INCREDIBLE customer service! I have attended the sample sales and the staff are so friendly and helpful. The quality of the products are amazing and if buying online the delivery is really... See more
I always have a great experience with this brand, shipping is super fast and the quality is stunning. Great response time to any questions I have on socials and via email, I recently entered my shippi... See more
I don't know where all the bad reviews are coming from, and they almost put me off ordering from Glamify, but I tried it anyway and I've had nothing but great service. Fast delivery, update on or... See more
Exceptional, personal customer service from Ashley CEO from Glamify Fashion. Ashley, personally rang me when I had a problem regarding my return. I couldn’t believe that within 20minutes after speaki... See more
Absolutely do not buy from this company won’t issue a refund have given me store credit they have take a month to do this and I have now had to get my credit card to start a fraud claim! Absolutely di... See more
I Purchased two items and I sent them back and they received the garments on the 21st November which was acknowledged. I am due a refund of £75 and it has now been 21 working days when they said 14...... See more
WARNING!!!!! DO NOT SHOP HERE IT IS FRAUDULENT ACTIVITY. NO REFUNDS GIVEN NO MATTER HOW MANY EMAILS. OPEN CASE WITH PAYPAL OR CREDIT CARD TO CLAIM BACK - DONT WASTE YOUR TIME EMAILING AND DO NOT RI... See more
1/5 Extremely Frustrating Experience Not one to slate a small local business but I sent items back over 4 weeks ago for a refund and have still not received my hard earned money. On another occa... See more
I ordered from glamify back in September and returned my item shortly after due to poor quality and sizing I still haven’t received a refund off them and I have noticed a lot of people going through... See more
So I have now contacted my bank as they have still not refunded my returns money. They fob you off with its “being escalated.” This clearly is not the case as this is all I keep hearing. My advise i... See more
Do not shop here if you return something they take weeks to return your money, they say 14 days but I can assure you it takes weeks! They don’t reply to emails. I had to escalate to my bank as they we... See more
Had the nose lovely service ever!! I had order a co-ord set for my mum for Christmas and they had emailed me to say their website didn’t update and that it was out of stock. They offered me 2 other op... See more
I’m usually super meticulous when ordering from smaller businesses, and I usually do my due diligence. I let the ball slip with this one. I should have come here 1st I can see the standard of se... See more
Awful customer service. Sent refund still not refund over 14 days. Terrible customer service not helpful at all and having read reviews I am gutted I didn’t check this page first. Don’t make the mista... See more
Super fast delivery, responsive on socials when I asked about an item. Item arrived as beautiful in real life as it looked online. ⭐️⭐️⭐️⭐️⭐️
Recently placed an order and the parcel arrived very quick and the quality of clothes was bang on. I needed to order a different size for one of my outfits and needed it next day. I messaged them, had... See more
Monies held and not refunded within advertised time. Had to chase multiple times and threaten to take to social media and take legal action in order for my refund to be sent. Will never order from thi... See more
Terrible returns charge !! Wasted over £10 with return charge and shipping. Will NEVER order again !!! Still haven’t refunded me !!!! Customer service is shocking just tells you to wait !!!!!!!! Bu... See more
Amazing customer service. Wanted an embroidered santa baby jumper and Amber did it there and then while I waited. Offered drinks while I waited and staff found other items I wanted to try. Very very... See more
NO REFUND given on absolutely rubbish quality Xmas jumped paid £40. Stitching cheap and nasty and at best 5/10. One wash and it will be fit for the bin. Returned before Xmas and received prior to Xmas... See more
Absolutely terrible. I’ve been waiting for my refund for 1 month. Terrible customer service. I’ve been chasing everyday! Absolutely awful DO NOT ORDER FROM THIS WEBSITE. I will now be raising this wit... See more
Always a 100/10 experience if iv ever had a question customer service is always soo good and iv always recieved a response within 10 mins !!! And the clothes are amaze love shopping here
Sizing is absolutely way off. Ordered a top in my size when it arrived it hung off me - sizing was like a man's top! Cuffs were huge and arms so long it just hung off me. Wanted to arrange an exchange... See more
Awful experience! I have returned clothes and am still waiting for my refund a month later. The company do not reply to messages for ages, and then when they do they claim they’ll pay you. Yet I am st... See more
Just had another delivery. Amazing such good quality. Love everything. Great prices and quick delivery. Thank you so much Glamify ⭐️⭐️⭐️⭐️⭐️
I returned an order and received an email confirming that the items had been received on 2nd October and that my refund would be processed within 14 working days. When this was not the case, I r... See more
My returns were received on the 7th and 8th of May and 3 weeks later I still have not received my refund. I have contacted multiple times and nothing has been done. This is after I payed £5.99 expre... See more
Company details
Written by the company
Founded in 2019, Glamify fashion is a trend-led fashion retailer. We are the ultimate go-to for the stylish generation of savvy, fast-fashion obsessed females with clothing to fit every style, from the fashion follower to the trend setter. Forget all those major “nothing to wear” dilemmas. With new styles added daily, we are constantly serving the millennial girl with all she needs to be inspired. Our collections are influenced by bloggers, celebrities and fashionistas from across the globe, bringing you the champagne lifestyle with a lemonade budget.
Contact info
5, Hurlston Court, Scarisbrick Business Park, Scarisbrick, Ormskirk, L40 8HN, Lancashire, United Kingdom
- customerservice@glamifygroup.com
- glamifyfashion.com
2.8
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Altered size labels
I purchased a pair of burgundy diamante jeans in size L (EU 40 / UK 12). I already own several pairs of this exact style in other colours, so I was confident they would fit. However, they were too small.
I checked the size tag in case the wrong size had been sent, but the tag had been removed. I ended up giving that pair to a friend and ordered another.
When the second pair arrived and also didn’t fit, I inspected the label more closely. I noticed an “L” sticker had been placed over the original size and appeared deliberately fixed on. When I held it up to the light, I could see the original size underneath was actually EU 38 (UK 10).
This means the original size had been intentionally covered, and I was sent the wrong (smaller) size twice. I have clear photo evidence showing the altered label and the original size underneath.
I have now paid for two pairs of jeans and received incorrect sizing on both occasions. I’ve attempted to contact Glamify but have had no response.
I won’t be purchasing from them again and would urge others to be cautious. This constitutes fraudulent and deceptive conduct, and I will be reporting this to the appropriate consumer authorities.
2 April 2026
Unprompted review
Please don't order from here and waste…
Please don't order from here and waste your money. I bought a two piece, washed it once and all the colours ran. Customer service said they would issue a credit note then went on to ghost me. Horrid company.
1 January 2026
Unprompted review
3 months for a refund
6 March 2026
Unprompted review
Do not use this company
Do not use this company. Sent my parcel nearly a month late and never got back to any of my correspondence. Avoid !!!
1 January 2026
Unprompted review
The girls here go over and beyond Evri…
The girls here go over and beyond Evri lost my birthday parcel TWICE and the girls resent it out , the pants came today and wow the quality it’s next level , professional fast efficient service every time highly recommend
28 February 2026
Unprompted review
First time ordering from this website…
First time ordering from this website and I am not disappointed don’t get put off by bad reviews on here! as I was worried when I read some of them but I ordered a coat a pair of shoes and a top all fit beautifully the quality for the price is absolutely amazing fast delivery no problems whatsoever
24 February 2026
Unprompted review
Received my return on the 7th Jan and…
Received my return on the 7th Jan and still no refund and they still have the items absolute joke!!!
7 February 2026
Unprompted review
What a nightmare they are
What a nightmare they are, you’ve got to chase them for a refund, 5 weeks later and I still haven’t been refunded. Absolute disgrace how they are allowed to do this. Customer service shocking!!!!
3 February 2026
Unprompted review
Absolutely do not buy from this company…
Absolutely do not buy from this company won’t issue a refund have given me store credit they have take a month to do this and I have now had to get my credit card to start a fraud claim! Absolutely disgusting customer service I would give them a minus if I could totally avoid
22 December 2025
Unprompted review
WARNING!!!!!
WARNING!!!!!
DO NOT SHOP HERE IT IS FRAUDULENT ACTIVITY. NO REFUNDS GIVEN NO MATTER HOW MANY EMAILS.
OPEN CASE WITH PAYPAL OR CREDIT CARD TO CLAIM BACK - DONT WASTE YOUR TIME EMAILING AND DO NOT RISK SHOPPING WITH THEM!!!!!
25 December 2025
Unprompted review
Still waiting on my refund!!
Still waiting on my refund!!
Awful company to deal with. Tried cancelling my order as it was late to arrive, ignored emails. They then despatched the order that cost £4.99 postage after cancelling the order 2 weeks prior. Returned the order they eventually accepted the delivery on the 29 December. They sent an email stating they have received my items and still waiting on my refund 23 days later!! personal opinion stay away from this company!
2 December 2025
Unprompted review
Amazing customer service
So firstly I've ordered from Glamify quite alot and the delivery has always been quick from purchase and always been so happy with the clothes and quality.
Recently on the 14th Jan 2026, Evri delivered to the wrong address and was not helpful at all, so I got in touch with Glamify via email and explained the situation and honestly the help I received went above and beyond any customer service I've had, the lovely angel Tayla was so sweet and understanding and some of the items I had ordered had sold out online but said she would check when she went into the store to see if they had any, next day true to her word she let me know that one of the tops was there but the other one only in a size which would have been too big for me but if I wanted to pick anything else instead she would send that in its place and I had seen something else I wanted to I did that. She then sent it next day delivery for me as I really wanted it for the weekend and I received all the items today; 16th Jan 2026 and I am so happy with them, the style, the fit and the quality is perfect. Tayla has been above helpful from start to finish and I could not be more grateful to her, an absolute gem and what amazing customer service. I will continue to shop with them as I have only good things to say and really do appreciate the communication and help I received.
16 January 2026
Unprompted review
Excellent customer service
Glamify custom service helped me with
my order in record timing an was extremely professional
I would definitely order from them again thank you
15 January 2026
Unprompted review
To give 1 star is still appalling
To give 1 star is still appalling!
From start to finish it has been a nightmare, I never received my goods originally, so they had to send out a second shipment. The goods were of ok quality but not suitable for me. So I then went to return them the following day to which I was told I was out with the return policy of 14 days?!? So after communication back and forth they finally sent me a returns label, goods were returned that same day as received. The tracking had the goods returned, to which I was advised that goods are to be checked and then if all ok a refund would be issued (minus the return postage charge, I was ok with this) and from then until now I have been constantly chasing them for the refund, I received the goods in mid Oct, and I am still in mid Jan waiting for my refund of over £90+. I would advise anyone to avoid this company like the plague, the CS is the worst I have ever encountered. I raised a dispute through PayPal but never won as they said I received the goods, which I did and even with providing proof off return still didn’t get a refund. Glamify advised that they have tried to issue the refund but can’t because there is an active dispute (this was closed end of Nov), it has been a nightmare.
3 November 2025
Unprompted review
NO REFUND rubbish quality overpriced Xmas jumper
NO REFUND given on absolutely rubbish quality Xmas jumped paid £40. Stitching cheap and nasty and at best 5/10. One wash and it will be fit for the bin. Returned before Xmas and received prior to Xmas by glamify. Told in email it would be proceed within 14 days. Chased up Jan 12th to be told no returns on seasonal goods. And that they would return the jumper to me. ( told them to keep it) There’s a reason all the reviews are so bad. AVOID at all costs
14 January 2026
Unprompted review
SCAMMING CUSTOMERS
Do not under any circumstances buy from this company. Unprofessional, useless and quite literally a total nightmare (an expensive one at that).
Getting a refund from two items of clothing totalling to £85.99 has been nothing short of impossible. They also do absolutely nothing to help and just expect you to pay the money instead of refunding you what is yours!
Absolute disgrace of a company!
16 December 2025
Unprompted review
Do not shop here if you return…
Do not shop here if you return something they take weeks to return your money, they say 14 days but I can assure you it takes weeks! They don’t reply to emails. I had to escalate to my bank as they weren’t refunding me! Please do not shop here they are unprofessional and not running a business how they should
27 November 2025
Unprompted review
Excellent customer services
I have bought from Glamify quite a few times this year and never had an issue with them, even when returning an item, which I had to during the Black Friday sales, Christmas period and then the holiday sales. The return took a few days longer than the time period stated, however as mentioned above it’s to be expected during these busy times for an independent business. Their customer services have always been very polite when corresponding, so cannot fault them with that either.
Overall happy with my purchases and will definitely be shopping again.
27 November 2025
Unprompted review
I had to come and leave a review
I had to come and leave a review! Last Christmas I bought a coat for my daughter and it was excellent in every way! The customer service, delivery and of course the product itself! Its been a year and the coat hasn't lost any of its quality. Its still as puffy as it was the day we bought it. It was so good I had to come back again this year and buy another coat for my other daughter! It really is great quality, hasn't lost any shape at all. So pleased with it! Thank you 😊 and great customer experience! Dealt with Christmas time delivery queries promptly! I may be back again next year!
4 December 2025
Unprompted review
Saved the day
I can’t thank or rate Glamify Fashion enough. As we all know Christmas is a very busy, crazy, stressful & hectic time for all. I had been waiting just over a week for my Christmas delivery & it somehow got lost at the couriers warehouse which was nothing at all to do with Glamify. I reached out to them 2 days before Christmas & they replaced the whole order for me which meant my 16 year old daughter didn't go without her Christmas Day outfit. I know it’s not a big deal for most people but it is for a typical 16 year old. So thank you Glamify for everything i appreciate it so much xxx p.s we love everything you sell xxx
23 December 2025
Unprompted review
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