Gladstone Brookes Ltd Reviews 

408
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

This has been the worst customer service experience I’ve ever had. It’s shocking that this company is still in business. They take months to respond to emails, and the documents they send are riddled... See more

Rated 1 out of 5 stars

A VERY poor experience & I've No Faith whatsoever in Gladstone Brookes. All I've had is a deadline excuse & surprise surprise a Covid excuse,18 months after submitting my claim. No one gets back to me... See more

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Rated 5 out of 5 stars

Never expected the results achieved by Gladstone Brookes. First class communications all the way and two substantial payouts where we were unaware we had PPI. If you are not confident enough to go dir... See more

Rated 1 out of 5 stars

Gave Gladstone Brookes detailed list of companies we had loans with regarding PPI. Wondered why we had not heard anything relating to one particular company so rang them yesterday. Oh no they sa... See more

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1.5

Bad

TrustScore 1.5 out of 5

408 reviews

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1.5

All reviews

(408)

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Rated 5 out of 5 stars

PPI Claims

Was a bit sceptical about these ppi claims so done it on the recommendation of a close relative
Put a claim in on line and was called back almost immediately very friendly and helpful staff they took all my details put in claims on my behalf
8 months later nearly £4000 better off was pleasantly surprised very good company to do business with would definitely recommend to anyone

15 August 2019
Unprompted review
Rated 2 out of 5 stars

A bit misleading

A bit misleading. You need to have a fair bit of information, although the advert says otherwise.
Too many different people dealing with the same case.
Can't believe how the customer is hounded for payment, even before the cheque is received.
Wouldn't deal with this company again

15 August 2019
Unprompted review
Rated 5 out of 5 stars

No1 Gladstone Brooks

Gladstone got me some Money very pleased. But have been handed to another company for my Black horse finance. I am hoping there has good. I would recommend Gladstone to anyone.

15 August 2019
Unprompted review
Rated 5 out of 5 stars

Would recommend.

Really simple to use, everything was very straightforward and they were really good at keeping in touch and making sure I knew what the next steps were. Really easy to pay the fees after I’d received my compensation too. Would recommend.

15 August 2019
Unprompted review
Rated 4 out of 5 stars

Well worth claiming.

I only got a samll amount back, but it was very welcome.t was quick and easy to claim.I did seem to get a bit of duplicated correspondence, but apart from that, I was very happy with the outcome.bbbb

15 August 2019
Unprompted review
Rated 4 out of 5 stars

Good at chasing potential PPI claims…

Good at chasing potential PPI claims and acting on your behalf. We didn't know we had paid PPI on some of the cards/purchases but Gladstone Brookes recovered the PPI payments + interest. Sometimes though it isn't always convenient to talk about PPI claims on the phone. Perhaps a time slot could be agreed so that it is convenient to both parties to discuss the claims.

15 August 2019
Unprompted review
Rated 5 out of 5 stars

Safe, Proffessional service.worth every penny.

I have found Gladstone Brookes ,and the many staff I have dealt with over the last7/8 months efficient,personable,courteous,quick to respond or inform me of changes,or needing more information.
I am completely satisfied with the service that they have given me.

15 August 2019
Unprompted review

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