GivEnergy Ltd. Reviews 

No customer service. The helpline is only an AI that refuse to connect you to a real person and often hangs up on you. I have sent multiple emails from multiple accounts to support @givenergy.co.uk and have never received a single response over the course of months.

I bought their products last September at first i was happy but ive had three problems the last three weeks ago i had to reset their system for an issue with the battery and in doing so i could not reset the EV charger
i called Givenergy and its now 3 weeks ago and not heard a thing. As i could not charge the car i had to get an electrician in turns out it was a faulty RCD
i have today contacted consumers advice for their input in the matter
my installer as stopped installing their products because of BAD customer services

tried to contact customer service.. ecept a back to you in a week. now its 10 days still no response! now more probs
please get back so we can sort this..

Useless kit, inadequate support. Took over 40mins to get through to someone and when we did they couldn't even solve the problem with their own batteries. AVOID

Do not buy GivEnergy products if you want any kind of aftersales care/ tech support. You can only talk to an AI assistant that will refer you to useless documentation. Impossible to speak to a person.

I am SSI (Severly sight impaired)/Blind as I had a problem with using the app & website.
Waiting for over 18 hrs no response. Waiting on phone for 30 mins.
Finally spoke with Lee Very helpful and NOT AI!
GiveEnergy not great for persons with Accessibility needs and I will be exploring alternatives.

Why is there no ZERO rating. This company is pathetic. The advent of AI hasmade it even harder to contact them. They take the money and hide behind the AI bot. My battery is still not working and after numerous emails and only 1 unhelpful response nothing. I think its time for some sort of.legal action. Surely there is something here under the trading standards to hang them on?

Have attempted to get customer support from GIVEnergy numerous times BUT finally received a response this week!

Due to this I’m submitting a 2* review previously I attempted to submit 1* reviews which always failed.

May add another star if I get an answer to my question… currently GIVEnergy have requested more information!

Well … I received a response BUT no answer to my question, so leaving at 2*.

There is a difference in SOC between the Battery Graph and the Detailed Battery Information … BUT no reason for the difference🤔

HORRENDOUS CUSTOMER SUPPORT! We went to a previous customer today it took 8 hours on site which has come out of our company’s pocket. Still not resolved. Hours and hours on the phone. This company is in a big hole and will not be able to get themselves out of it now. 6 emails with no response. Don’t even think about installing their kit.

Review from a GivEnergy Installer - Avoid this company at all costs! Every single time we install their products the commissioning portal fails. We spend 20 minutes on hold to then have an agent that's clueless. We then get a WhatsApp chat that is also useless. Choose Fox Ess, Solaredge, Sigenergy over these guys - there is never an issue from this brands.

Update. - Did hear back from givenergy after about a week so it seems there is a slight improvement from lots of the recent reviews.
It took too long and it's too hard to get hold of someone at givenergy but my issue did get resolved so I will upgrade my 1 star to a three. Let's hope the progress continues.

Have an EV being delivered on Wednesday have been logged out of my Zappi charger app and can't get back in so pretty urgent. Tried phoning customer services as you have to speak to them to get access to the Zappi. Waited on the phone for ever. No one answers.
Sent an urgent message to the helpdesk who said they would come back to me in a couple of days. 3 days later they did come back, but not to do anything to resolve the problem or even address the problem but just to say.... If you still need help contact us again..

It's no good having a good product if your customer service is completely useless.

If you are thinking of a givenergy product , do some research and choose a company that gives a damn about their product once they have your money. Givenergy, they really don't.

Very poor support no one ever gets back to you, 1 star is too high, the most expensive mistake I have ever made. My installation was by Eon they didn’t tell me the batteries/inverter were from a 3rd party. Not a happy customer

The hardware is very good. The app is utter rubbish, meaning controlling your ev charger is very inconsistent. Several times I have been unable to charge my car because the app tells me the charger is offline, and there is NOTHING I can do to get it back online except wait, sometimes for days. Such a shame. The hardware is good. The sales team were helpful. The fitters were great, but the app lets it all down completely. Do not buy from them

I’m extremely frustrated with the lack of support from GivEnergy. I’m currently having issues with my battery system and it has been almost impossible to get hold of anyone who can actually help.
Every time I call, I’m only able to get through to an automated robot. When it finally reaches the point where it should transfer the call to a person, the line just hangs up. I’ve tried multiple times with the same result.
I’ve also sent emails explaining the issue but have received no response at all. Meanwhile, the battery isn’t working as it should, and instead of storing and letting me use my energy, it seems like the energy is just going back to the grid.
It’s incredibly frustrating because the whole point of installing the system was to manage and use my own energy efficiently. At the moment, I feel completely stuck with no support.
I really hope someone from GivEnergy sees this and gets in touch to help resolve the problem.

My £3000 5.1kw battery is still out of service. No replies to many email. No help. No contact on the phone despite hanging on the line to an AI assistant for hours. Impossible to get through to these people.
Avoid this crowd of fools

Operator was very good at explaining instructions for me to follow on laptop to get back online.
Im not great with computers but instructions were so clear.
Was very impressed

Like many other reviewers, I have found GivEnergy completely useless. They do not respond to emails, except for sending a message saying they will contact me in under 5 working days (they never do), and if one telephones, there is a robot called Rachel who says she is putting you through to the appropriate section and cuts you off. I am at my wits end. The old CEO whom I have contacted says he is very upset to see how the business is failing after he left 15 months ago.

Utterly useless customer service.
I have a problem. Raised a ticket - no response. Followed it up five times - no response.
Tried ringing dozens of times - the chat bot just cuts off after saying it will put you through.

Completely impossible to get anything resolved.

I have been a GivEnergy customer for years and used to recommend them to everyone. Unfortunately, the company has gone downhill rapidly over the last year or so. It is now impossible to reach a human being, and their technical support is non-existent in my experience.
For over a month, I have been dealing with a battery that refuses to update its firmware and fails to intermittently charge during my cheap off-peak electricity sessions. This isn't just a technical glitch; it is costing me money when this happens as I am forced to pull power from the grid at peak rates.

I have contacted GivEnergy at least 7 times via their new AI assistant. Every single time, the case is "escalated" with a promise of a callback that never happens. To make matters worse, the AI assistant doesn’t even provide a case reference number, meaning there is no way to track my requests or hold them accountable. Even after my installers emailed them directly (copying me in) over a week ago, there has been total radio silence.

My installers are currently trying to sell me an additional GivEnergy battery, which I have politely declined. Why would I give this company more money when they cannot support the hardware I already own?

GivEnergy used to be a leader in the sector, but they have hidden themselves behind a broken AI interface and abandoned their customer base. Until they provide a human point of contact and fix my firmware issues, I strongly advise others to look elsewhere for their energy storage needs.

I bought a GE car charger about 6 months ago and was hoping to buy a solar solution. Due to your ongoing lack of support to me and everyone else it seems, you lost out on £10k worth of business from me for a solar solution.