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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive and unhelpful, especially for paid subscribers. Customers also reported significant issues with subscriptions, including unexpected charges, difficulty canceling, and problems with upgrades not being applied correctly. The user experience, particularly during account creation and with certain features like CAPTCHAs, was frequently described as frustrating and poorly designed. Some people also felt that the website's interface for managing subscriptions was unclear and lacked transparency. However, a few other people also felt that the platform is a reliable tool for code hosting and collaboration, offering useful features for developers and students, and is easy to use for managing projects.

What people talk about most

Customer service

Customers had negative experiences with customer service. Many reviewers expressed extreme disappointment and... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers report a horrible user experience, citing... See more

Subscription

Customers consistently express dissatisfaction with subscription experiences. Many report issues like hidden... See more

Website

Reviewers mention ambiguous feedback about the website. Some users express frustration with issues like... See more

Technology

Users describe ambiguous interactions with technology. While many developers find platforms like GitHub very... See more

Based on these reviews

Rated 1 out of 5 stars

GitHub Copilot on Visual Studio - I paid for the Pro service after using it for a few weeks, £10 a month seemed fair. Very shortly after paying for the service it stopped working and hangs when ever... See more

Rated 1 out of 5 stars

These people are scammer.. I topped up my mobile only to be charged an additional 49 euros as a subscription.. They basically put the agreement to a subscription in an obscure part of their website an... See more

Rated 1 out of 5 stars

I subscribed to GitHub Copilot Pro with an annual plan in June, but my service stopped working. I opened a support ticket over a month ago and never received any response. I even submitted a secon... See more


2.1

Poor

TrustScore 2 out of 5

231 reviews

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A service that helped me multiple times …

A service that helped me multiple times on my studies - you reaaly can find some complicated things there and they even have comments sometimes =/ No matter what - it really helped to resolve some problems with the tasks I received.

20 May 2017
Unprompted review
Rated 5 out of 5 stars

Giving 5 stars over 4 because Github …

Giving 5 stars over 4 because Github switched to unlimited private repositories for a fixed fee. That makes me think they listened to their user base and adjusted, and that is the sign of a competent company. A plus!

7 April 2017
Unprompted review
Rated 4 out of 5 stars

Gotta get GIT!

I have thoroughly enjoyed using this website on many occasions and had no problems whatsoever, I'm giving it a 4 because there's other websites that are more than just GitHub's great design and decent functions, I'd prefer to have more functionality than beauty in this case.

22 February 2017
Unprompted review
Rated 4 out of 5 stars

A good one!

A good site to store and edit your projects and moreover get help with some parts. I recommend!

11 December 2016
Unprompted review
Show reviews in all languages. (231 reviews)

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