I like the gel for an underarm deodorant so I tried Gillette clear shield. The mechanism wouldn't push the deodorant up to use so I thought maybe it was just that one that was defective. Later on boug... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First of all: WHY must I rate in english language? Bull... - I ordered on a german webpage! Second: Your Webpage is MORE THEN CONFUSING regarding recuring orders ("Rasierklingen-Abo"). You c... See more
Company replied
Dear Gillette Customer Service, Dear Gillette Customer Service, I recently purchased a Gillette Lab Kit and was disappointed to find that the razor included was damaged. I reached out to t... See more
The structure of the website is relatively confusing. Why are specific products (Gilette Labs) not in the shop? Filtering in the shop is confusing, where can I finde Proglide Razors ... not und... See more
Company replied
Company details
Information provided by various external sources
Für das Beste im Mann: Mit praktischen Tipps, Informationen zu verschiedenen Produkten und tollen Aktionen wird Ihre Rasur zum echten Erlebnis. Erfahren Sie jetzt mehr über die Gillette Herrenrasierer. Gleich lesen!
Contact info
United Kingdom
- gillette.de
2.0
Poor
928 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found my experience with Gillette to…
I found my experience with Gillette to be mixed. While their products are generally good, navigating their website is overly complex, especially for subscriptions. Issues like missing order buttons and confusing filters made shopping frustrating. Additionally, I faced problems with payment processing and didn't receive promised discounts. Customer service could improve.
9 March 2025
Unprompted review
Reply from Gillette
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Gillette is the best
I’ve tried all so called copy cat, they are a waste of time and money, the first use use like using a Gillette after 10 days use blunt as anything
1 February 2025
Unprompted review
Reply from Gillette
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
I like the gel for an underarm…
I like the gel for an underarm deodorant so I tried Gillette clear shield. The mechanism wouldn't push the deodorant up to use so I thought maybe it was just that one that was defective. Later on bought another one and same thing. Ended up squishing the container to get it out. Why would I complain about that? Because as a brand name and the price associated with brand names I expect quality. I'm not seeing that anymore so stopped buying the product. Went to Dollarama and bought a similar product at half the price and it worked perfectly so I just go there now.
16 November 2024
Unprompted review
Dear Gillette Customer Service,
Dear Gillette Customer Service,
Dear Gillette Customer Service,
I recently purchased a Gillette Lab Kit and was disappointed to find that the razor included was damaged. I reached out to the retailer where I bought the product, but they informed me that I would need to contact Gillette directly for a replacement.
As a loyal customer, I am requesting a replacement razor for the defective one in my kit. I trust that Gillette stands behind its products and will resolve this issue promptly.
Thank you for your attention to this matter.
Best regards,
Upplevelsen ägde rum: 11 augusti 2024
11 August 2024
Unprompted review
Why is everything in English?????
Why is everything in English?????
can't rate you. sorry
20 August 2022
Reply from Gillette
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Great service
I had a phone contact regarding an order which required an individual solution finding. Sergej managed all at it's best, in friendly, understandingful costumer-focused approach. Thanks a lot and til soon.
18 August 2022
Reply from Gillette
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Confusing Webpage regarding "Starter Kit Abo"
First of all: WHY must I rate in english language? Bull... - I ordered on a german webpage!
Second: Your Webpage is MORE THEN CONFUSING regarding recuring orders ("Rasierklingen-Abo").
You can switch between "Rasierklingen Abo" and "Starter Paket Abo" BUT when choosing "Starter Paket Abo" there is no "Order"-Button ("Bestellen").
After ordering a "Rasierklingen Abo" looking at the Account Profile NO Abo is shown.
All in All - Your Webpage is MORE then confusing and ABSOLUTE NOT CLEAR / INTUITIVE regarding recuring orders ("Abo")
8 August 2022
Reply from Gillette
Hello Johannes,
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Nicola
Reply from Gillette
Hello Nicolás,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sedra
Gillette Customer Service
Apple Pay acceptance is a benefit
Apple Pay acceptance is a benefit - great!
But it is still necessary to generate a customer account - this is not required anymore on many other websites, quite outdated.
30 June 2022
Reply from Gillette
Hello Martin,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sedra
Gillette Customer Service
Nice and comfortable.
27 June 2022
Reply from Gillette
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Confusing structure ... new customers get lost
The structure of the website is relatively confusing.
Why are specific products (Gilette Labs) not in the shop?
Filtering in the shop is confusing, where can I finde Proglide Razors ... not under Proglide??
Why are "Power" products not available as a subscription?
What makes the products different, what is best for me?
There is no way to compare products?
I didn't get the promised 10% discount on the first order!
22 June 2022
Reply from Gillette
Hello,
We are sorry that we have not managed to meet your expectations on this occasion.
We are always striving to improve and better your shopping experience and wouldn't be able to do this without your valuable feedback.
If you need any further assistance, please contact us via your account, social media or live chat.
Kind regards,
Matt
I have been familiar with Gillette…
I have been familiar with Gillette products for many years. I can say that as soon as I reached the age to shave my beard, I have always been happy with Gillette products
9 June 2022
Reply from Gillette
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
After i bought the product
After i bought the product, Gilette needed 2 weeks to wrote me, the product isnt in the warehouse. and the couldnt give me a simular product.
I waited for a longe time for nothing.
31 May 2022
Reply from Gillette
Hello Celly,
Thank you for leaving your review.
I am truly sorry to hear that you have experienced an issue with your order, I fully appreciate the disappointment this has caused and I do wish to take a look into this for you.
I have sent you a message via your online account in respect of this to provide some further assistance.
I look forward to hearing back from you, and I do apologise for the inconvenience this has caused.
Kind Regards,
Kayleigh
Better than many shops (esp regarding the “King” products)
Easy to navigate, reasonable price and normally arrive in 2-3 days.
22 May 2022
Reply from Gillette
Hallo,
Wir freuen uns sehr, dieses Feedback von Ihnen zu lesen und bedanken uns für diese Bewertung.
Wenn Sie in Zukunft Hilfe benötigen, bitte nehmen Sie Kontakt mit uns auf und wir werden Ihnen gerne helfen.
Haben Sie einen schönen Tag!
Kundenberatungsteam
Come back to e-commerce when you are ready stop embarrassing yourselves
It seems very easy to navigate and purchase and get confirmation however it is ridiculous after all you get email that order not processed because of error on processing payment!!! Credit card processing in just a matter of few seconds now it is 2022 not 1992 how could you get confirmation then not?
9 May 2022
Reply from Gillette
Hi Reza,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Nicola
Simple and easy
25 April 2022
Reply from Gillette
Hello Wilhelm,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
A very good service!
9 April 2022
Reply from Gillette
Hello Igor,
We are very pleased about this feedback from you and thank you for this rating.
If you need assistance in the future, please do not hesitate to contact our customer service team through your online account and we will be happy to help.
Kind regards,
Gillette-Customer Service Team
Easy purchasing process
9 March 2022
Reply from Gillette
Hi Richard,
We are very pleased about this feedback from you and thank you for this rating.
If you need assistance in the future, please do not hesitate to contact our customer service team through your online account and we will be happy to help.
Kind regards,
Gillette-Customer Service Team
online shop okay, using Apple Pay optimisable
Handling of the online shop was okay, but process with Apple Pay is not so userfriendly like it has to be. Why I have to answer so many questions about name, address and so on, although Apple Pay include all data?
6 March 2022
Reply from Gillette
Hi Peter,
Thank you for letting us know about your experience. I am sorry to hear this. To protect your data, due to GDPR regulations we are unable to give you any information about your order here.
We try to avoid such situations and are happy to help you if you contact us via your customer account or via the social media platforms.
Kind regards,
Gillette-Customer Service Team
I was supposed to get 10% off my first…
I was supposed to get 10% off my first order but never got a code or anything to use
27 February 2022
Reply from Gillette
Hi Petra,
Thank you for letting us know about your experience. I am sorry to hear this. To protect your data, due to GDPR regulations we are unable to give you any information about your order here.
We try to avoid such situations and are happy to help you if you contact us via your customer account or via the social media platforms.
Kind regards,
Gillette-Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.