It was really easy to take out this travel insurance policy. It will suit my needs perfectly, hopefully I will have great holidays this year knowing I will be covered for most eventualities. Unfortun... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Got my yearly travel insurance last week from Gigasure. I am very pleased with the nice gentlemen on the phone. He was very patient, polite and explained my options in a knowledgeable manner. Als... See more
Company replied
My husband and I recently had to cancel a trip to Australia because our grandson was born extremely prematurely and was very poorly. The staff at Gigasure were so understanding and the online claim pr... See more
Company replied
Brilliant, logical layout and easy to navigate app. Can update medical conditions easily via the app. Or if you prefer, telephone very helpful Customer Service (with callback request) and at n... See more
Company replied
Company details
Written by the company
At Gigasure, we believe Travel Insurance should adapt to your journey, not the other way around. That’s why we offer customisable Travel, Backpackers, Car Hire Excess Insurance and Van Hire Excess Insurance, allowing you to tailor your cover by adding or removing benefits to match your specific needs and budget. With the Gigasure app, we put control in your hands, enabling you to easily manage, purchase, and Boost your policy mid-term. Gigasure is innovating the travel insurance industry, redefining how insurance is delivered and experienced providing added value for the end user. With flexible, customisable policies, real-time parametric benefits through GigaShield, and a powerful, user-friendly app, Gigasure empowers UK travellers to take control of their journeys. From on-demand cover upgrades to instant payouts for flight and baggage delays, we’ve built a smarter, tech solution that simplifies policy purchasing and management. By blending digital tools with a deep understanding of modern travellers’ needs, Gigasure is leading the way in making travel protection safer, more seamless, and more responsive than ever before. Explore the world confidently with Gigasure, knowing you have reliable, responsive insurance that truly understands your needs.
Gigasure, your travel companion
Written by the company
- Our Products:
- Travel Insurance. Backpacker Insurance. Car Hire Excess Insurance. Van Hire Excess Insurance.
- The Gigasure app empowers you to:
- Get quote and buy Travel Insurance in quick steps. Manage your policy. Access, activate and use your GigaShield Flight Delay and Baggage Delay benefits. Easily Boost your existing policy. Renew your policy seamlessly with just a few taps in the Gigasure app. Reach our friendly Customer Care Team instantly. View and download your insurance documents on the go. Submit claims quickly and with ease.
- Post-purchase Boosts:
- Adventure Sports and Activities. Cruise cover. Extended Travel Disruption. Winter Sports. Golf cover. Business travel
- GigaShield - Travel Disruption Benefits:
- GigaShield Flight Delay provides you with access to an airport lounge or prompt cash payment if your flight is delayed by 3 hours or more. GigaShield Baggage Delay provides you with a prompt cash payment when you enter your airline Property Irregularity Number (PIR) into the Gigasure app, if your airline baggage does not arrive.
Contact info
3rd Floor, Fitzalan House, Fitzalan Court, CF24 0EL, Cardiff, United Kingdom
- 020 4587 2875
- customercare@gigasure.com
- gigasure.com
Travel worry-free with Gigasure
4.6
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recived an email noting that our…
I recived an email noting that our years insurance was finishing soon and as we had another holiday booked, i looked into a cost for another year.
The same email, allowed me to undertake this, and the money was paid.
Come the day the old insurance closed , i was sent another email asking me to renew 🤔
Left this be for another few days and nothing changed. Finally, i had to email them and askwhat was going on?
Not long after i recived an email with a new certificate of insurance.
If it had not been for this wait , i would have given another point
Stephen Ross
31 March 2026
Reply from Gigasure
We appreciate you bringing this to our attention. We are sorry for the confusion and delay you experienced with your renewal. We'll investigate what happened to prevent similar issues in the future. Thank you for your feedback.
Great site to navigate
I found the website to be one of the easiest sites to use i have ever used, so easy to navigate.
Even with ongoing medical issues every question was clear and concise. And the price was very competitive. All together a good experience.
16 April 2026
Reply from Gigasure
We're happy to hear that our website was easy to use and navigate. We appreciate your feedback that the questions were clear and the price competitive. Thank you for sharing your positive experience.
Quick and easy to get a quote
Quick and easy to get a quote, good price and easy to buy online
12 April 2026
Reply from Gigasure
We're so glad to hear that you found it quick and easy to get a quote and complete your purchase online, and that you were happy with the price.
The process was very good but as we…
The process was very good but as we have yet to travel this review does not reflect any of the claims process
12 April 2026
Reply from Gigasure
We're happy to hear that the initial process met your expectations. We appreciate your feedback and look forward to providing excellent service throughout your trip.
Reply from Gigasure
We're so glad that you found our site easy to use and the application process smooth, and that you were able to secure a great price.
very competitive price & easy to use on…
very competitive price & easy to use on line booking.
19 April 2026
Reply from Gigasure
We're so glad that you found our prices competitive and the online booking easy to use. Thanks for the positive feedback!
Quick and easy to complete with the…
Quick and easy to complete with the conditioners with the wife and me so thank you very much
12 April 2026
Reply from Gigasure
We're so glad to hear that the process was quick and easy for you and your wife. Thank you very much for sharing your positive experience with us!
A fantastic price and a very fantastic…
A fantastic price and a very fantastic cover i l have passed it on to a friends also my x wife
12 April 2026
Reply from Gigasure
We're happy to hear that you found it at a fantastic price and enjoyed the cover so much that you shared it. Thank you for your positive feedback!
Reply from Gigasure
We appreciate you sharing your thoughts. We're so glad to hear you were satisfied with the excellent price for travel insurance.
Easy to use website everything was…
Easy to use website everything was clear and the over all experience was good
12 April 2026
Reply from Gigasure
We appreciate you sharing your feedback. We're happy the website was easy to use and your overall experience was good. Thanks for your time!
Reply from Gigasure
We appreciate you sharing that our services were fast, efficient, and offered a good price. Thank you for your review!
Very easy to use and cheapest
19 April 2026
Reply from Gigasure
We appreciate you letting us know our services were easy to use and the most affordable. Thank you for your review!
I didn't make any claims last year so I…
I didn't make any claims last year so I don't know how Gigasure are at handling claims.
My renewal came in at 10% cheaper than the previous year and organising my renewal was quick and easy.
19 April 2026
Reply from Gigasure
We appreciate you sharing your experience. We're happy to hear that your renewal process was quick and easy and that you received a lower rate this year. Thank you for your feedback.
The simplicity of the conversation
10 April 2026
Reply from Gigasure
We're glad you found the conversation simple and easy to follow. Thank you for your feedback; it really means a lot to us.
It was very easy to use site and price…
It was very easy to use site and price was very good questions very straight forward would highly recommend and policy sent through quickly I will use again
11 April 2026
Reply from Gigasure
We appreciate you taking the time to share your feedback. We're happy to hear that you found our site easy to use, the price very good, and the questions straightforward. Thank you for recommending us!
Reply from Gigasure
We are so happy to hear that we were able to help. Thank you for your feedback; it means a lot to us.
Recently booked annual travel insurance…
Recently booked annual travel insurance with one individual having long term health conditions. Site easy to navigate and very competetive quote obtained.
18 April 2026
Reply from Gigasure
We're happy to hear that you found our site easy to navigate and obtained a competitive quote for your annual travel insurance, especially with the inclusion of long-term health conditions. Thank you for your positive feedback!
Good experience on site and looks like…
Good experience on site and looks like good value
9 April 2026
Reply from Gigasure
We're happy you had a good experience on our site and found great value. Thank you for sharing your positive feedback with us.
Price was competitive
2 April 2026
Reply from Gigasure
We’re delighted you found our insurance good value. Affordability and peace of mind go hand in hand, and we’re thrilled we could deliver both for you.
Reply from Gigasure
We appreciate you sharing that our services were easy to use and reasonably priced. Thank you for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.