GIGABYTE Reviews 504

Purchased 10th October 2025
Still no resolution 20th November 2025

I have purchased multiple Gigabyte products in the past. Having to replace a failing GPU I forked out $5100aud on the Pre water blocked 5090. After the registration process failing multiple times, I attempted to gain some support. I was directed to eSupport. My lord. This is the largest pile of dog doo doo I have ever experienced. The incompetence. The delays. The uselessness is abundant. After providing them with the information they required, they then proceeded to ask for the same information saying it was necessary. After them providing a photo of the sticker on the box, a copy of the invoice and an email address linked to my Aorus account, they then replied informing me my email address was not actually linked to an Aorus account. The same Aorus account I was logged in to to register my GPU in the first place. The same account I was logged into that redirected me to esupport.

I had 30 days to register the product to receive an extra years warranty on my graphics card. But when they take 7 days at a time to respond it has blown out past that time frame. Low and behold, several days after that time frame had expired, my GPU magically was able to be registered. In the process losing the extra years warranty.

Aside from this, there was the bonus of obtaining Arc Raiders with the purchase of any RTX card. The claiming of that is also awash with issues that they feel is not important to customers who pay premium prices for their products.

I have reached out to VCAT and will be seeking a full return and refund as I have lost complete faith in their product and customer service. As well as not receiving what I paid for.

Surely with their current review rating of less than 2 stars out of 5, they probably don't even care. But if this review can prevent someone else from having the same headaches then it will be worth it.

Avoid like the plague.

Bought a GIGABYTE M32QC 31.5" QHD Curved Monitor through Amazon. Monitor started having display problems within 10 months. I have tried all trouble shooting (I work in IT) and elimianted all possible causes otehr than a hardware failure. Tried to contact Gigabyte Customer Service, raised RMA. Basically these guys, they do not arrange for replacement, not arranging for collection to repair, they ask you to package, post, insure and still be responsible for anything that happens to the monitor (Did I mention their customer service site is in Chinese?). I tried to reason with them but was like trying to have a civilised argument with a brickwall. So I contacted Amazon and their amazing service fixed my problem. Never buying anything from Gigabyte again.

1- It was very complicated to just send a question to the Gigabyte support. Everything is done to prevent you from doing it, from obligatory sign up to numerous captchas.
2- After waiting for several days for an answer, I received the most stupid one I could imagine: there is not any doubt that nobody read the question. Nothing can justify such a reckless attitude, sending non-answers because you didn't take the time to read the question.

Shame on this company for treating its customers like that.

iT's aorus Z790M elite ax and it has wifi but if you dont plug the tower in the wireless connection is really poor. Price is okay, medium

I called the tech support line and got hung up on 3 different times not even a voice mail. Just straight hung up on

I have work with Gigabyte for more than 18 years, I believe in their professional quality.
military grade, compromised 100% with their products.

I have bought Gigabyte motherboards for over 30 years and never had a defective one. I bought three and two were perfect and one came with bent pins on the CPU socket from the factory. They claimed that I caused the damage when I did not and charged me $100 to replace the CPU socket. I do not plan to purchase their products again. Their tech support does not care that I have 38 years of experience building computers and that I know what I am doing.

Takes support 3 working days minimum to respond to any tickets and they're insistent that their products could never possibly be faulty.

Purchased a gigabyte radeon rx9070XT gaming OC from EE last April 2025.
After the 25.5.1 driver update, the card started glitching with blue splotches all over the monitor and intense, unplayable flashes when playing games with FSR 4.
Sought support from AMD directly and went through a troubleshooting montage and concluded that it may have been a defect with the card to begin with.

Reached out to EE and they are happy to RMA as long as gigabyte agrees with it and provides a document saying so.
All this happened while I have a ticket open with gigabyte's e-support with only 4 replies until this day. The customer service is terrible, they dodge the questions and never gave straight answers off for the main issue. Still waiting on a reply up to this day because I spent money on this card.

I have a sapphire nitro+ rx9070XT on the same system I have right now and it's performing better, cooler, and quieter than what gigabyte has.

Definitely won't recommend this AIB.

Poor Products not buy customer service is poor

Impossible to get an RMA straight from gigabyte. They just dodge the questions of a RMA and start some random bs about contacting the supplier. Buy some other brand. MSI’s end user support is definitely superior.

I sent in a Aorus AX revision 1.2 motherboard to be RMA'd and the socket was damaged by the tech to try to get $100 repair fee out of me. When I sent the board in only one lane of ram was working and the cover was protecting the socket.

Note to myself: Read trustpilot reviews before buying new and shiny stuff.

Fantastic OLED Panel, but Daisy Chain is Completely Broken – Major Firmware Issues on the Gigabyte AORUS FO32U2P
Let’s start with the positive:
The Gigabyte AORUS FO32U2P features a truly stunning OLED panel. The image quality is phenomenal – razor-sharp, vibrant colors, deep blacks. Visually, this monitor competes with the best in its class.

Unfortunately, that’s where the praise ends.

I specifically chose this model – even though there are plenty of other 32" OLED monitors on the market with the same panel – for two advertised features:
➡️ Built-in KVM switch
➡️ Daisy chain support via DisplayPort MST

While the KVM switch works flawlessly, the daisy chain functionality is completely unreliable – and the root cause seems to be Gigabyte’s buggy firmware.

❌ Severe Issues with Daisy Chain:
If a second monitor is connected via Daisy Chain and is only in standby mode when the PC boots, the Gigabyte FO32U2P shows no image at all.
→ Only turning off the second monitor completely will allow the main display to work again.

Sometimes, the behavior is reversed, adding to the inconsistency.

The FO32U2P randomly turns off (no signal) when launching HDR content like Netflix – but only when another daisy-chained monitor is active.
→ I suspect this is due to how the monitor handles switching between HDR and SDR.

Disabling the second monitor during an active Windows session can cause a full system crash (BSOD).
→ Yes, really: turning off a daisy-chained monitor can crash your entire computer.

🔧 Firmware Update Didn't Help
Naturally, I updated the firmware to the latest version right away – sadly, none of these issues were resolved.

🚫 Clear Warning to Potential Buyers:
If you’re considering the Gigabyte AORUS FO32U2P because of its DisplayPort Daisy Chain support, I strongly advise against it.
This feature is, in its current state, practically unusable and renders the monitor unsuitable for any professional multi-monitor setup.

I bought the AORUS MASTER 18 for 5k € and it is shit. Pure dogshit. Crashes/freezes all the time. The GiMATE software, provided by Gigabyte, is the worst piece of shit software I ever interacted with.

I write this review after about a month of pure pain, countless restarts, crashes and erros. Sadly I can't give it back anymore, but I know one thing:

I WILL NEVER BUY ANY PRODUCT AGAIN FROM THIS BRAND. Never ever...

And I recommend you to also never ever buy any product from them, but specifically NOT the AORUS MASTER 18.

I purchased a $2,000 Gigabyte flagship GPU. It died after 14 months of flawless operation. The vendor (Infiniarc, Saudi Arabia) blamed a small defect on a PCIe pin—without diagnostic testing—and refused a warranty repair. I had the pin professionally restored, but the card still doesn’t work, proving the pin was not the cause. Now both vendor and manufacturer are refusing service, hiding behind boilerplate warranty wording.
Timeline:
1) Card worked perfectly for over a year, never removed or mishandled.
2) It suddenly failed while still installed.
3) Vendor visually identified a shortened PCIe pin, no tests done, and declared “user damage.”
4) I paid a specialist to restore the pin properly.
5) Card still doesn’t work—pin was never the problem.
6) Vendor refuses re-evaluation or repair under warranty, citing any physical damage voids warranty.
7) Manufacturer (Gigabyte) now points me back to the vendor, offering no fix or clause-specific denial—leaving me stuck.

Gigabyte’s stance shifts all responsibility despite it being their product and brand reputation.

Extremely disappointing support for a premium product

I purchased the Gigabyte AORUS FI32U, which is marketed as one of Gigabyte’s flagship premium monitors. Unfortunately, just three months after the three-year warranty expired, the device developed two serious issues: a permanently lit red pixel in the bottom right corner, and a defective control joystick that makes the on-screen menu completely unusable.

When I contacted Gigabyte support, I was offered a repair – but only at my full expense. This included shipping costs, inspection fees, and repairs using used spare parts, with no guarantee on reasonable repair times. Despite multiple follow-ups and a clear expression of my disappointment, I received no sign of goodwill or flexibility whatsoever.

To be clear, I never expected a full replacement or even a free repair. But some gesture of goodwill – even a reduced inspection fee, discounted repair, or faster processing – would have shown that Gigabyte stands behind the quality of their premium products and values their customers. Sadly, that was not the case.

For a monitor in this price range, I find this level of customer support unacceptable. Gigabyte’s unwillingness to offer any form of compromise or courtesy has left me extremely disappointed. Based on this experience, I can no longer recommend their products – especially not to customers who expect long-term quality and responsible service.

1 year of awesome value for money, then it starts to fall apart and the speakers are the worst i have ever experienced on a laptop, they are that bad they shouldnt bother having any. lol dont believe me try em. Overall 1 year 5 stars, year 2 1 star.

They claim on their website that there is a 4 year warranty but then when you write the support well no this is not true. THEY JUST LIE ON THEIR WEBSITE TO GET YOUR SALE! Do not buy anything from them since they just keep shipping faulty products with false promises!

I opened a ticket about the unknown devices in my motherboard X870 AORUS ELITE WIFI7 in Device Manager. The ticket was opened a week ago, a no response from there. I'm very disappointed with their support. It will be the last time that I purchase Gigabyte products. I prefer to pay a bit more and purchase Asus.

If I could select a half star I would. They have the worst quality and their monitors are the WORST ever. I am dissapointed in this company waste of money my 24" Gigabyte G24F-2 keeps experiencing the same problem blurry pixelated vertical lines below my monitor, budget friendly lower quality easy to break. DO NOT BUY ANY OF THEIR PRODUCTS!