Giftsur Reviews 312

Due to circumstances that were unavoidable, my order had to be cancelled and the team worked with me on the refund of my payment. It is in the early stages but they have been in communication with me.

The customer service person, Heidi, really cared about getting the product delivered to me. The first attempt to deliver the product, the mail service lost it. So Heidi sent it a 2nd time, and I got the package.

They were helpful and courteous in all areas of business. I highly recommend them.

Jamie went above and beyond in satisfying my complaints….my order was slightly defective but still usable..after numerous corespondents we came to an agreeable conclusion… it’s nice to know that the customer service team was able to help us.

Cancelled my order shortly after purchasing. They ignored the cancellation and shipped it anyway. Refused to allow me to return the items and my credit card company denied the dispute due to proof of shipment. DON’T BUY!

Product as described.

Product shipped quickly.

Heidi helped me so much. I sent numerous emails and she responded to each one with superb customer service and consideration for my issue! So grateful for her help! Thank you!

Merchant very committed to customer satisfaction.
Received my order in time for the holidays.

Very friendly and helpful. Even though my order had to be cancelled got my refund very quickly and painlessly. Would order again.

Customer service was great! Very helpful and quick replies

When I reached out in an email I was always answered quickly & professionally. My questions always answered and I was always given options to help with my issues.
I will definitely shop with you again!
Karen Ruiz

I was very pleased with my order as it looked exactly like the item displayed on the site. Also, the item was not damaged was packaged great to prevent breakage. This was my first time ordering from this company and I must say the experience was a great one. Kudos to this vendor/company. I will recommend to family and friends.

I had such prompt and very helpful service. The politeness and courtesy was so appreciated. Thank you

Great customer service. Fixed the problem I had.

Amazing customer service and easy ordering platform. So many beautiful options to choose from. 100% recommend!

I was kept informed of the purchase and delivery. Great service!

Charlotte was very helpful with what I needed to get a refund on my purchase. thank you so much for your help

I ordered two different advent calendars. I received one, but got something different for the second one. I reached out and received great customer service. I received a choice of options, including a replacement order at no charge. I placed my order for a replacement calendar and it arrived perfectly on time. I really appreciate the friendly, prompt and helpful customer service.

Although the product was sold out my experience was fantastic as the service rep went out of there way to support me.
Gary

Due to unforseen problems? I needed a refund. They were honest and completely helpful. I received my refund plus a discount offer on my next purchase. Great company to work with.