Gifts.com Reviews 35

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

was looking fir some easy puzzles for a gift. thought the picture i picked had enough variation to it to make piecing like colors together. it took 2 days for my husband to piece the the edges toget... See more

Rated 5 out of 5 stars

Waiting a month for (2) FSU bourbon glasses to arrive as Christmas gifts. Received wine tumbler glasses instead, with miss placed FSU college stickers, that were crooked, torn and bubbled. A waste o... See more

Rated 1 out of 5 stars

This company arrogantly canceled my order and when I asked why, she stated that this item wasn't available for 2025. That's the only excuse she gave. IF YOU ARE ORDERING SOMETHING CUSTOM FOR A SPECIAL... See more

Rated 1 out of 5 stars

I ordered my daughter a gift was wrong item, they said they would resend her a different item that I chose, same price as other, been 3 weeks still no tracking, basically took my money. Would not rec... See more

Company details

  1. Gift Shop

Information provided by various external sources

Need help finding great gift ideas? http://t.co/aivRdYcYz7 is your ultimate source for expert gift advice, ideas and inspiration.


Contact info

  • Sunset Boulevard 8800, 90069, West Hollywood, United States

  • gifts.com

2.5

Poor

TrustScore 2.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

most of the puzzle pieces are the exact same shape

was looking fir some easy puzzles for a gift. thought the picture i picked had enough variation to it to make piecing like colors together. it took 2 days for my husband to piece the the edges together because of lack of shape variations. I won't use again because of this. Will probably stick to premade puzzles for my husband and his mom.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Waiting a month for (2) FSU bourbon…

Waiting a month for (2) FSU bourbon glasses to arrive as Christmas gifts. Received wine tumbler glasses instead, with miss placed FSU college stickers, that were crooked, torn and bubbled. A waste of $40+. Emailed their customer service with no reply to date.
12.18.25. Update. Customer service has issued a full credit. While the product purchased was not to my standard, customer service did the right thing in crediting my cc account.

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Wrong item

I ordered my daughter a gift was wrong item, they said they would resend her a different item that I chose, same price as other, been 3 weeks still no tracking, basically took my money. Would not recommend . Their return policy is a joke

1 December 2025
Unprompted review
Rated 2 out of 5 stars

Pet Urn too small for ashes

I purchased a photo urn that I had personalized for my dog's ashes. It arrived today and the urn was too small to hold the ashes. I wasted $75 and still don't have an urn.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Contravenes UK law, based in Hong Kong

A update. This Hong Kong company will not give me a refund. I ordered over a month ago. They used an incorrect address misled me for ages that it was coming. The reason for purchase is now no longer required. They still won’t give a refund. They are breaking UK law. Should be shut down immediately. I ordered an embroidered cap. Have ordered a replacement from another company based in the UK which was cheaper and delivered the next day. I do not recommend at all and will do all I can to get them shut down in the UK. Thank god I used PayPal.

6 November 2025
Unprompted review
Rated 1 out of 5 stars

UNABLE TO DELIVER WHAT THEY ADVERTISE

This company arrogantly canceled my order and when I asked why, she stated that this item wasn't available for 2025. That's the only excuse she gave. IF YOU ARE ORDERING SOMETHING CUSTOM FOR A SPECIAL GIFT, DO NOT ORDER FROM THIS COMPANY. Customer service was rude. The 1st time I called, someone picked up & wouldn't answer. I kept saying hello. The second time, they were rude and arrogant. From now on. I WILL USE BIRTHDAY KEEPSAKES.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible customer service

Absolutely horrible customer service! Ordered a custom banner for my child’s 18th birthday and paid expedited shipping and they said they could not deliver the day it was to arrive! Would not overnight. Unbelievably in unprofessional! Do not use this company for any event that is important in your life.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a sympathy gift for my…

I purchased a sympathy gift for my Aunt's funeral. I paid extra for shipping so it would arrive pn time, however it has not arrived. I was told it was due to the USPS and out of their control. I would NOT advise buying gifts from rhis site. Very bad experience.

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Never received

Never received after resending 5x. Each time said delivered. They should take a photo when delivered as proof like Amazon does. Made order in April 2025.

13 August 2025
Unprompted review
Rated 3 out of 5 stars

Overall

Overall, I had a good experience shopping at Ulta because I like the variety of products and how easy it is to order online. However, I was disappointed because I placed my order on my birthday, hoping to receive the birthday gift, but I wasn’t able to claim it. I spent over $40, and it felt unfair not to receive something that was supposed to be part of the rewards. On top of that, my points didn’t get saved properly, which was frustrating since I usually rely on them. I really hope Ulta improves these issues, especially for online shoppers who trust they’ll receive what’s promised.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Shopping Gift is your one-stop solution…

Shopping Gift is your one-stop solution for discovering free gift cards for Flipkart, Amazon, and more. By joining our exciting giveaways, you can save on your purchases and enjoy exclusive rewards. Learn how to participate, explore our platform, and take advantage of our user-friendly interface for a seamless experience. Stay updated with the latest deals and offers we provide regularly!

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Thank you gifts.com for nothing!

Thank you gifts.com for nothing!! I paid to have delivery by 12/20. Got nothing. This gift is for my dying client. I still don’t have it on 12/23. You ruined what I hoped would be his best gift ever. Thanks for nothing!!

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I placed an order with gifts.com. On November 26, 2024 to be delivered to my sister in Columbus Ohio. She never received it. When I contacted the company, they said they would send another one after review and send me an email never happened. So I contacted them again. They claim it’s under advisement. We’re not trust this company again I’ve used them before never had a problem until now, the customer service department and Ai Needs to be reevaluated.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

They are frauds

They are frauds. Take payment and no delivery saying it’s in their terms and conditions s and I ask them for answers on live chat. No reply. No product. Fraud… stay well clear. Lost my money

5 November 2024
Unprompted review
Rated 1 out of 5 stars

These people are ripoffs

These people are ripoffs. I've used them two times. They've taken my money and have not sent the gift card to the person I requested they send it to. Customer service was non-existent. Their argumentative and told me they had delivered the product which they had not. I had to have American Express resolve the issue for me. Don't ever use these people they are horrible.

20 August 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look