Convenient method to send a gift card to loved ones who are long distance. The fees are a bit steep, as the gift card was for $75, but the final total was over $90. Perhaps this is the price we pay fo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at support@giftly.com with specific information about your gift and we will get back to you within 24 hours.
Contact info
PO Box 7775 #51609, 94105, San Francisco, United States
- (800) 566-9669
- support@giftly.com
- giftly.com
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to review registry
It was easy to review registry, make selection and pay amount.
The variety of gift cards available!
PERFECTION
I have to tell you, I was not sure what to expect, this was my first time using Giftly. The fees were a bit of a hesitation for me; however, the reception from our team to be able to use the funds as they wish was so well received, I think this is an amazing way to go. The ability to send an actual greeting card with a message longer than 100 characters is meaningful. The fact the recipient can just add the funds (EASILY) to a bank account is the best. User experience was simple, delivery was fast and the reception was off the charts good. If I can find one thing to be picky, for assistants who do this on behalf of a leader, it would be great to understand how to get the thank you emails to go directly to the leader and not the purchaser. Thank you for a great experience.
Great service!
The gift card presentation to…
The gift card presentation to individual was lovely and the notification that it was delivered...and then opened/ seen by individual well done and appreciated.
you cancelled my order
you cancelled my order, but it was a completely legit order. had to use venmo instead.
I input the incorrect phone number for…
I input the incorrect phone number for a text version of your gift certificate, so Giftly got back to me and I sent it as an email. I was sending a gift certificate through another company at the same time, and that company did not notify me that the certificate could not be received by the phone number I gave, so it took a week for me to figure it out and send the item correctly. I appreciate whatever resources you use to make sure phone numbers are valid.
I didn’t need the card because it was a…
I didn’t need the card because it was a mom’s day for my daughter. My original date was may 10 but she got it the day I processed it. Should be able to navigate back to check date
We had trouble getting the card…
We had trouble getting the card delivered and it took multiple days for the customer service to respond. Will never use your service again.
I can understand $1 for an accompaning…
I can understand $1 for an accompaning card, but a $5 charge to send a digital card!
Made it very easy and personal!!
So easy to do’
Great!!!
The process was seamless. No issues with delivery. Very happy with the overall process.
Easy
Easy, quick, and was received by my father-in-law on time, and he was excited about it!
Misleading Gift Card Experience and Lack of Acceptance Transparency
I liked the idea behind Giftly because it allows you to suggest a place for someone to use their gift card, which makes it feel more personal than a generic gift card. Unfortunately, the experience was very disappointing and misleading.
I purchased a gift card intended for a casino, only to find out afterward that the casino does not actually accept these types of gift cards in most areas of the business. I was told one could only purchase a gift card through their box office [in-person], which makes the gift far less useful than expected.
The way the service is presented makes it seem like the establishment directly accepts the card, when in reality that is not always the case. That feels very deceiving, especially when you're purchasing a gift for someone else and expect it to work as advertised. I wish there had been much clearer communication upfront about the limitations and where the card could actually be used.
Gifty is always great…
My experience with Gifty is always great! Sending gift cards is fast and easy.
Giftly made it so easy to get a e-gift…
Giftly made it so easy to get a e-gift card to my niece and her new husband in Philadelphia for a wedding gift! I tried Amazon first and it wouldn’t work for what I needed then I tried American Express still wouldn’t work. Giftly was amazing, I ordered exactly what I wanted and needed 🫶
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








