While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the hampers, and find the ordering process extremely easy and straightforward. Many appreciate the excellent service, fast delivery, and clear communication throughout the entire process, including updates on order fulfillment and delivery. However, some customers experienced issues with incomplete orders or items not matching the website's description. There were also instances of significant delivery delays, with some gifts arriving much later than expected or not at all, leading to dissatisfaction and concerns about the company's reliability for gifting purposes.

What people talk about most

Product

Users describe positive interactions with product, highlighting the great quality and selection of gift... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers praise the excellent and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the quick and... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process to be... See more

Quality

Clients share positive opinions on quality. Many customers praise the exceptional quality of the hampers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional quality hamper. Extremely easy to place an order. Service & delivery first class. Christmas gift recipient extremely happy. 3rd year I’ve placed an order & will continue to do so. Thank... See more

Rated 5 out of 5 stars

This hamper was bought for my best friend in Malta who video called me to show me it & say how lovely it was & I was very happy with it & will definitely buy another one! The only down side was that I... See more

Rated 5 out of 5 stars

Very presentable, nice selection of items, delivery was very smooth, on time. Ordering couldn't be easier. The whole team deserves a big well done. Not the first time that we are ordering from you and... See more

Rated 5 out of 5 stars

I live in the UK and it's so expensive to buy a gift and post it to my relations in Malta, so I thought I'd try Gift Hampers. I could not be happier - super simple to choose a gift, pay for it and the... See more


Company details

  1. Corporate Gift Supplier
  2. Gift Basket Store
  3. Gift Shop

Written by the company

Working closely with our partners and couriers, Gift Hampers International offer a quality and easy option for customers wishing to send gifts both locally and abroad.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DON'T USE THIS COMPANY - YOU WILL BE DISAPPOINTED

I ordered a birthday hamper for my son — his first birthday since leaving home and moving abroad — and was assured it would arrive within five days. I placed the order on 21st March so it would reach him by his birthday on the 26th.
Today is 8th April, and he still hasn’t received anything. Yes, I’ve been refunded, but that doesn’t fix the fact that my son ended up with no birthday gift from me. The money was never the point; I just wanted him to feel thought of and treated on his special day. Instead, he got nothing.
The company has now stopped replying to my emails, and I’m left feeling upset and let down. I wish I’d gone with someone else. Please be careful — you may end up disappointed too.

21 March 2026
Unprompted review
Gift Hampers logo

Reply from Gift Hampers

Dear Sonia,

Thank you for your review.

We are very sorry that this experience has been disappointing, especially given how important this occasion was for you. A first birthday spent apart is a meaningful moment, and we completely understand how much this gift meant.

From the outset, your order was prepared and dispatched in line with the agreed delivery timeframe. Unfortunately, the delay occurred with the courier, DPD, who experienced ongoing difficulties completing the delivery despite multiple attempts and additional address guidance being provided.

As soon as this became apparent, we prioritised the matter, working closely with the courier and keeping you updated throughout. When it became clear that the delivery would not meet the intended timing, we issued a full refund immediately in order to resolve the situation as fairly as possible.

We are sorry if it felt that communication had stopped. We did send a full response on 2nd April and, as we did not receive a reply and the refund had already been processed in line with your request, we understood the matter to be resolved at that stage.

While we take great care in selecting trusted delivery partners, situations like this, although rare, can occasionally arise outside of our direct control.

That said, we are truly sorry that this impacted such a special moment. We do take your feedback seriously and will continue to review our processes to ensure we deliver the level of service our customers expect.

If you would like to discuss this further, our customer support team would of course be happy to assist.

Kind regards,
Gift Hampers International

Rated 5 out of 5 stars

great product and great communication

31 March 2026
Unprompted review
Gift Hampers logo

Reply from Gift Hampers

Thank you for your kind words. We’re delighted to hear you were pleased with both the product and the communication. It means a great deal to us.

Kind regards,
Gift Hampers International

Rated 5 out of 5 stars

great gift box and great communication…

great gift box and great communication every step of the way

31 March 2026
Unprompted review
Gift Hampers logo

Reply from Gift Hampers

Thank you for your lovely feedback. We’re delighted to hear you enjoyed the gift box and that our communication kept you well informed every step of the way - that’s exactly what we aim for.

Kind regards,
Gift Hampers International

Rated 5 out of 5 stars

Was delivered on time

Was delivered on time, and the recipient is happy. Thanks for great service. Will definitely use it again 😁

27 March 2026
Unprompted review
Gift Hampers logo

Reply from Gift Hampers

Thank you for your review - we’re delighted the delivery was on time and that the gift was enjoyed. We look forward to serving you again.

Kind regards,
Gift Hampers International

Rated 5 out of 5 stars

Everything was perfect

30 March 2026
Unprompted review
Gift Hampers logo

Reply from Gift Hampers

Thank you so much for your lovely review. We’re really pleased everything met your expectations.

Kind regards,
Gift Hampers International

Rated 5 out of 5 stars

Thank you so much from smooth delivery…

Thank you so much from smooth delivery and great products!

19 March 2026
Unprompted review
Gift Hampers logo

Reply from Gift Hampers

Thank you so much for your kind feedback. We’re delighted to hear you were pleased with both the smooth delivery and the products - it means a great deal to us.

Kind regards,
Gift Hampers International

Rated 5 out of 5 stars

Wonderful gift hamper!

Easy to use website, excellent communication back & forth with company, fulfilled my request for a specific delivery date. Lovely gift hampers to choose from, large selection.

19 March 2026
Unprompted review
Gift Hampers logo

Reply from Gift Hampers

Thank you for your wonderful feedback.

We’re delighted to hear you found the website easy to use and that our team could support you with your specific delivery request.

It’s great to know you enjoyed the selection and the hamper itself - that’s exactly the experience we aim to provide.

Rated 5 out of 5 stars

It was a very easy process to order and…

It was a very easy process to order and transparent with the delivery details.

18 January 2026
Unprompted review
Gift Hampers logo

Reply from Gift Hampers

Thank you for your lovely review.

We’re really pleased you found the process straightforward and the delivery communication clear throughout.

Kind regards,
Gift Hampers International

Rated 4 out of 5 stars

The hamper was wonderful

The hamper was wonderful! A present for my daughter and husband. They loved it. The only reason for 4 stars was that it took so long for delivery....I wish they given a time line for delivery.

13 January 2026
Unprompted review
Gift Hampers logo

Reply from Gift Hampers

Thank you for your lovely feedback. We’re delighted to hear the hamper was enjoyed - it’s wonderful to know it made a special gift for your daughter and husband.

We do appreciate your comments regarding delivery timing. We always aim to provide clear delivery guidance, and we will take this on board to ensure expectations are communicated as clearly as possible going forward.

Thank you again for your support.

Kind regards,
Gift Hampers International

Rated 4 out of 5 stars

Seamless ordering gifts for overseas family …

The process of ordering a gift basket to family overseas was seamless.
Thank you so much

I would like to see the range grow over time to cater for more vegan option.

18 December 2025
Unprompted review
Gift Hampers logo

Reply from Gift Hampers

Thank you for your feedback Kim,

Our range is quite extensive with hundreds of hampers available during the Christmas season. Unfortunately a lot sell out quite quickly which is probably why you saw a reduced range at the time.

We are constantly improving our services and range and will take your feedback on board. Wishing you a Happy New Year!

Rated 5 out of 5 stars

Excellent service

Excellent service, many thanks

2 January 2026
Unprompted review
Gift Hampers logo

Reply from Gift Hampers

Thank you so much for your lovely review.

We’re really pleased you were happy with the service and look forward to serving you again.

Kind regards,
Gift Hampers International

Rated 5 out of 5 stars

Top choice

The basket was really amazing and made a great impression and top degustation for my parents who live in another country. I am very glad for having found this service!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy to navigate on this site

One of the easiest sites I found for sending gifts to someone living in the UK if you live in Australia especially if you’re the older generation and not too computer savvy.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Thank you. Sent numerous hampers to clients around Europe and everyone sounded very happy.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Great to order internationally

It is not easy to find a service that is local to the receiver that I can also order from the US. Also, the customer service is great. The receiver reached out to them, to make sure she was at home on delivery, and it was very easy to coordinate. I'm keeping this service on my files, for next year!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Very presentable

Very presentable, nice selection of items, delivery was very smooth, on time. Ordering couldn't be easier. The whole team deserves a big well done. Not the first time that we are ordering from you and certainly not the last one. :)

9 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look