I put a order in for different amounts £181.00 in total to be presided. When paying it came up please check the information entered. So I left the site. I had a e mail from my on line... See more
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I purchased what I thought was physical gift cards but in error purchased e-gift cards . Sent email asking to exchange but no reply received . Phoned customer services very difficult call as rep app... See more
Company replied
I was late in deciding what to get my son in law for his birthday only deciding to get him a ticket master voucher last minute. I’m not great with online shopping but found the procedure easy straight... See more
Company replied
Good price when discount, convenient to use. Still, something hope to improve, beside the GBP 1 process fee newly added this year, the limit price of a card is too low (Not even able to make up a G... See more
Company replied
Company details
Written by the company
At Gift Card Store, our mission is to make gifting great. Whether you're gifting a loved one on a special occasion, treating a friend with a surprise gift or even saying 'thank you' to a colleague, we offer a wide range of physical and eGift cards to suit every age, interest and occasion. Choose one of our multi-store gift cards and let them browse a range of stores to spend it in, or pick a branded gift card or eGift so they can treat themselves to some of their favourite products. The choice is yours!
Contact info
Ireland
- giftcardstore.co.uk
3.1
Average
277 reviews
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I put a order in for a substantial amount
I put a order in for different amounts £181.00 in total to be presided.
When paying it came up please check the information entered. So I left the site.
I had a e mail from my on line shop saying my bank as declined payment and order cancelled.
I contact my bank who had put my card on block / hold who told me they stopped payments as they belive this company isn't really.
The bank also told me to do a such before buying and this is what I've done and all the bad reviews out weigh the bad ones.
So sorry I won't be buying anything from this company now or in the future.
I thank my bank for being hot on this kind of thing and companies not being real.
20 November 2025
Unprompted review
Reply from Gift Card Store
Hello Andy,
Thank you for taking the time to leave a review.
We can assure you we are a real company with many happy customers.
If you would like us to look into the order you made, we will be happy to investigate as to why this may of happened.
Please do feel free to contact the team: Our email address is info@giftcardstore.co.uk or phone number 0344 381 5065. We'll be happy to do anything in our power to help.
Kind regards
Gift Card Store Team
Superb customer service!
I made a mistake with inputting the email address and the man on the phone was so helpful! Definitely use again.
26 August 2025
Reply from Gift Card Store
Hello Jill,
Thank you for taking the time to leave a review.
We are pleased to hear our customer service team were able to help change an email address when you needed them to.
Kind regards
Gift Card Store Team
not good
The customer service kept saying it's a code 10% off my next order instead of giving me a new code for the 10% value of my giftcard bought despite the fact that I have received a code for the 10% value of giftcard bought except the fact that the code is expired before I have even used it.
26 August 2025
Unprompted review
Reply from Gift Card Store
Hello Sandy,
Thank you for taking the time to leave a review and very sorry to hear of the experience you have had regarding the 10% discount code.
Please do feel free to to contact the team directly should you still wish to raise any issues you have had.
Your feedback is valuable to us and we will use it to improve our service.
Please accept our apologies for any inconvenience you have had.
Our email address is info@giftcardstore.co.uk or phone number 0344 381 5065. We'll be happy to do anything in our power to help.
Kind regards
Gift Card Store Team
Generally disappointing experience
Generally disappointing experience, although ultimately you can get discounted gift cards, bonus claims are misleading and bonuses can be hard to obtain. My experience this time:
- Bought a £100 One4All gift card fine. Supposed to get a "10% Bonus Gift Code" - headline on purchase page - by separate email - doesn't arrive.
- Send email to customer services a few days later, no response (not the first time).
- Ring up, helpful guy, raises a case and codes arrives shortly afterwards.
- Code gives me 10% off a future purchase. I was expecting a £10 bonus for my £100 outlay, not to have to spend another £100 to get £10 benefit , for example (which would be 5% benefit, and less after transaction fees).
- I look again at wording further down on offer page: "Now with 10% free Giftcardstore Gift Card to spend on your next order!" This is at best ambiguous. Why don't you just get £10 extra to spend? If I used my code to buy a £10 gift card, I would get just £1 benefit - far less than the "10% Bonus Gift Code" on the headline.
- Send email to customer services - no response again!
- Ring up again, helpful lady, who sees the point, raises a support case, but the emailed response is ultimately: "After checking with our support team they confirmed the 10% bonus card advertised corresponds to a 10% free Giftcardstore bonus code to spend on your next order."
Ultimately there are easier and more transparent ways to get discounts elsewhere.
18 August 2025
Reply from Gift Card Store
Hello Peter,
Thank you for taking the time to leave a review and very sorry to hear how your feel regarding the discount code.
Please do feel free to to contact the team directly should you still wish to raise any issues you have had.
Your feedback is valuable to us and we will use it to improve our service.
Please accept our apologies for any inconvenience you have had.
Kind regards
Gift Card Store Team
so very easy to do online
so very easy to do online
and so amazingly quickly delivered
thankyou
2 August 2025
Reply from Gift Card Store
Hello Amanda,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our Gift Card Store and that your cards arrived so quickly.
Kind regards
Gift Card Store Team
Delay in sending the voucher and then…
Delay in sending the voucher and then so confusing for the recipient to try and activate it. All because it was linked to my email not theirs. I ended up transferring the amount to their bank account and using the gift card myself just so it was sorted. Not a great gift won’t use again
5 August 2025
Unprompted review
Reply from Gift Card Store
Hello Andrew,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We will always try our best to resolve any problems that you are having, so please do get in touch with our customer service should you feel stuck in any situation.
Please accept our apologises.
Kind regards
Gift Card Store Team
Goid experience from start to…
Goid experience from start to finishvandcwill definitely use again
1 August 2025
Reply from Gift Card Store
Hello R Adamson,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our gift cards.
Kind regards
Gift Card Store Team
Very quick digital delivery and an…
Very quick digital delivery and an extra £10 gift card too. Very happy with the service thanks.
25 July 2025
Reply from Gift Card Store
Hello Miss Morton,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our gift cards.
Kind regards
Gift Card Store Team
Sorry for the negative experience but…
Sorry for the negative experience but my card was scammed and I have never used the gift card store
19 July 2025
Reply from Gift Card Store
Hello Ally,
Thank you for taking the time to leave a review and sorry to hear this.
Please could you contact us directly so we can investigate further for you. We have checked and cannot see any note or cases active for you at the moment.
Our email address is info@giftcardstore.co.uk or phone number 0344 381 5065. We'll be happy to do anything in our power to help.
Kind regards
Gift Card Store Team
Efficient and easy to use gift voucher site
I was late in deciding what to get my son in law for his birthday only deciding to get him a ticket master voucher last minute. I’m not great with online shopping but found the procedure easy straightforward, not even I could mess this up. He received the voucher on exactly the correct day unlike others I’ve used where it’s more complicated.
16 July 2025
Reply from Gift Card Store
Hello Peter,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our gift cards and that you found the whole process easy to use.
Kind regards
Gift Card Store Team
Unreliable bonus codes and poor customer service
In the past it was 4.5 stars as they resolved problems quickly as sometimes you didn’t get the bonus code offered. Now I don’t get the bonus code pretty much every second time I order. When I ask for it (they can answer the phone quickly) now they keep sending me the wrong one or escalating it and no one gets back to me. I do buy a lot of gift cards so maybe they think I’m not telling the truth but I’m down about £80 in gaming bonus codes :( an issue has been outstanding since may.
16 July 2025
Reply from Gift Card Store
Hello LM,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We can see that a case was raised so for clarity, please could you contact our customer service team who will be able to help further in a resolution.
We do apologise for any inconvenience you have received and we will be sure to feed this back to the team directly for you.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Kiran,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our Gift Card Store.
Kind regards
Gift Card Store Team
TESCO wouldn't accept any of the…
TESCO wouldn't accept any of the information or downloaded voucher.
Awful service. Appalling.
16 June 2025
Reply from Gift Card Store
Hello Kate,
Thank you for taking the time to leave a review and very sorry to hear of the issues you are having.
Please could you contact the team directly on 0344 381 5065 or email info@giftcardstore.co.uk so we can get this looked into for you.
Kind regards
Gift Card Store Team
customer service is an absolute nightmare
I left a review previously and was advised to contact customer service for further assistance. However, after sending multiple emails, I have yet to receive a response. This level of customer service is incredibly disappointing and frustrating
4 June 2025
Unprompted review
Reply from Gift Card Store
*Update*
Hello Angus,
Thank you for providing this extra information.
We have had a look through the system and unfortunately cannot locate any emails, notes or cases attached to you order.
If you could pop us a quick call on 0344 381 5065, we can raise a case to investigate. At that point we can then also come back to you directly via email, rather than going through the system (I know you prefer emails).
Looking forward to hearing from you.
Kind regards
Gift Card Store Team
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Mrs Gunn,
Thank you for taking the time to leave a review and very sorry to hear you are having issues with your card.
We can see the order on the account, however if it still hasn't arrived please contact our customer services directly on 0344 381 5065 or email info@giftcardstore.co.uk and we will happily get this resolved for you.
Kind regards
Gift Card Store Team
bought a 50 euro gift card today and…
bought a 50 euro gift card today and when the person i bought it for went to redeem it. it said that it was already redeemed and had 0 balance left upset we both are and i have emailed them no response.
11 June 2025
Unprompted review
Reply from Gift Card Store
Hello William,
Thank you for taking the time to leave a review and very sorry to hear of the issues there have been.
We will happily look into to this further, however we will need some details of the order to proceed.
We will request this information from you via Trustpilot.
Kind regards
Gift Card Store Team
Late reply from customer service about…
Late reply from customer service about purchasing history.
10% promotion is not clear enough. It doesn't say how it works.
23 May 2025
Reply from Gift Card Store
Hello Lone,
Thank you for taking the time to leave a review.
We are sorry to hear our response time was longer than expected. We have checked and you were contacted outside of the usual 24-48 hour time that we'd expect, so do accept our apologies for this.
We can see that your issue has now been resolved, so we are happy for that.
Kind regards
Gift Card Store Team
Poor experience and will not purchase…
Poor experience and will not purchase from them again
Reason : purchase for father day discount , no discount can receive and no reply when email them to ask
I have emailed them on 27-05-2025. But without any reply and follow up
25 May 2025
Reply from Gift Card Store
Hello Tony,
Thank you for taking the time to leave a review and very sorry to hear of the issues you are having.
Please could you contact the team directly on 0344 381 5065 or email info@giftcardstore.co.uk so we can get this looked into for you.
Kind regards
Gift Card Store Team
Great use all the time
1 June 2025
Reply from Gift Card Store
Hello Tracy,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card.
Kind regards
Gift Card Store Team
Issue resolved very quickly
I had an issue with a bonus on an Adidas card which got ommitted within the purchase process through the Topcashback site.
This was resolved quickly and kindly by Karen H. Thank you.
31 May 2025
Reply from Gift Card Store
Hello Roger,
Thank you for taking the time to leave a review.
We are pleased to hear we could help quickly and professionally when you did have an issue. We'll make sure to pass your positive feedback to our agent.
Kind regards
Gift Card Store Team
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