Giftbox Boutique Reviews 

14,297
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,971 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally beautiful packaging, the diverse and delicious product selection, and the wonderfully smooth online ordering process. Many people note that great care is put into every custom gift box, making it exceptionally simple to send memorable presents for various special occasions. Reviewers often point out that the shipping service is reliable and fast, even when sending items across different regions. However, some people mentioned issues with delivery timing, noting that parcels occasionally arrived a few days later than expected or missed specific requested dates.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive promptly, look modern, and feature... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt and timely arrivals that make... See more

Order

People report positive experiences with order, highlighting the website as very easy to navigate and simple... See more

Service

Customers consistently note positive experiences with service, frequently praising prompt delivery and... See more

Quality

Reviewers express strong satisfaction regarding quality, frequently praising the beautiful modern... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the Snack Attack along with the Chocolate Bundle add-on for my mum's birthday and I couldn't be happier with the service. The gift arrived right on time, which made coordinating her special... See more

Company replied

Rated 5 out of 5 stars

Giftbox Boutique put together an amazing gluten free giftbox which was well received. It brought so much joy… even the packaging around the beautifully packaged gift box was delightful to the receiver... See more

Company replied

Rated 5 out of 5 stars

Giftbox Boutique's website was easy to use and provided some nice swap-outs/upgrades for the wine, along with other packaging choices. The Giftbox was delivered promptly and the recipient loved it. We... See more

Company replied

Rated 5 out of 5 stars

The online ordering is easy to use. You can add a message, pick a card, ribbon, box and if you wish to add a beverage that option is there as well. I have used Giftbox Boutique a few times and the fee... See more

Company replied


Company details

  1. #1 of 2 best companies in Corporate Gift Supplier
  2. #1 of 3 best companies in Candy Store
  3. #1 of 3 best companies in Confectionery
  4. #1 of 3 best companies in Food Products Supplier
  5. #1 of 3 best companies in Gift Basket Store
  6. #1 of 1 best companies in Wine Store

Written by the company

Giftbox Boutique offer a range of gift baskets & hampers, sure to make a real impression. Our award-winning gifts are stunningly presented and delivered to their door!

Giftbox Boutique

Written by the company

Happiness Delivered
Giftbox Boutique offers modern gift baskets for all occasions. Thoughtful, affordable gifts we call everyday luxury. From our stylish packaging, to the unforgettable goodies within - we take care of every detail so you don't have to.

Great Service and Speedy Delivery!

Packed in a matte black gift box with a beautiful ribbon.

A memorable gift should start from the outside, setting the scene for all the goodness within! From the packaging and presentation, to the products inside, we believe a gift should evoke a happy-dance from your recipient.

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(14,297)

1,973 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy!

Very prompt service and the box was just as pictured. One very happy recipient! Wouldn't hesitate to use Giftbox again, in the future :)

17 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear that you were pleased with our prompt service and that the gift box was just as you expected from the pictures.

It’s especially lovely to know that the recipient was so happy with their gift. We truly appreciate your kind words and are thrilled to hear you wouldn’t hesitate to use us again.

We look forward to helping you with another special gift in the future.

Warm Regards,
Georgia-Ellen

Rated 4 out of 5 stars

Good packaging

Good packaging, quick delivery, acceptable service.

16 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you for your review.
We’re pleased to hear that you were happy with the packaging and quick delivery.
We truly appreciate you taking the time to share your review and look forward to helping you again in the future.

Warm regards,
Hine

Rated 5 out of 5 stars

Highly recommended!

I live in Aus and bought one of the lovely custom “made” gift hampers for my friend’s birthday. The shipment was shipped quickly, beautifully packaged and my friends absolutely loved the variety of stuff she received. Highly recommend and would be happy to return as a customer.

10 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear that your friend loved the custom-made gift hamper and enjoyed the lovely variety of gifts included. It’s also wonderful to know that you were pleased with the quick shipping and beautiful packaging.

We truly appreciate your recommendation and are so pleased to know you would be happy to return as a customer. We look forward to helping you with another special gift in the future.

Warm Regards,
Georgia-Ellen

Rated 4 out of 5 stars

Great service

Good communication

16 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you for your lovely review.
We’re delighted to hear that you were happy with our communication throughout the process.
We truly appreciate you taking the time to share your review and look forward to helping you again in the future.

Warm regards,
Hine

Rated 5 out of 5 stars
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re delighted to hear that you were pleased with the presentation of your gift. We put a lot of care into making each gift feel special, so it’s wonderful to know this was appreciated.

We truly appreciate you taking the time to share your review with us and hope to help you again in the future.

Warm Regards,
Georgia-Ellen

Rated 5 out of 5 stars

Amazing gift packages

Amazing gift packages, affordable prices.
Fast delivery and great customer service

10 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear that you loved our gift packages and found our prices affordable. It’s also lovely to know that you were pleased with the fast delivery and customer service.

We truly appreciate your kind words and look forward to helping you again in the future.

Warm Regards,
Georgia-Ellen

Rated 5 out of 5 stars

The ordering process was easy

The ordering process was easy, and it was delivered the next day, packaged carefully. In the words of the recipient
"Thank you so much for the beautiful gift box we received when we arrived at our new home. Whoever selected the goodies in the box did an amazing job as we love everything."

16 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear that you found the ordering process easy and that your gift box arrived the very next day, carefully packaged.

It’s especially lovely to hear that the recipient loved everything in their gift box and that it was there to welcome them to their new home. We’re so pleased our selection of goodies helped make their arrival extra special.

We truly appreciate your kind words and look forward to helping you again in the future.

Warm Regards,
Georgia-Ellen

Rated 5 out of 5 stars

Great selection, fast delivery

Although I never got to see the order myself, the receiver was so happy with their gift. Giftbox selection and customisation was super easy. Excellent service and super fast delivery.

16 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear that the recipient was so happy with their gift. It’s also lovely to know that you found the gift box selection and customization process easy and enjoyed our service and fast delivery.

We truly appreciate your kind words and are so pleased we could help you send something special. We look forward to helping you again in the future.

Warm Regards,
Georgia-Ellen

Rated 5 out of 5 stars

Easy Ordering from Australia

Easy Ordering from Australia. Tracking gave peace of mind on delivery. Recipient liked the products and selection.

7 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re delighted to hear that you found ordering from Australia easy and that the tracking provided peace of mind throughout the delivery process.

It’s wonderful to know that the recipient enjoyed the products and selection in their gift box. We truly appreciate you taking the time to share your review with us and look forward to helping you again in the future.

Warm Regards,
Georgia-Ellen

Rated 5 out of 5 stars

Made a gift box up myself

Made a gift box up myself. Happened to be visiting when it was delivered to recipient and wanted to take it home myself. Beautifully presented and lovely products. Definitely recommend.

13 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed creating your own gift box and were so impressed with the beautiful presentation and lovely selection of products.

It’s especially wonderful to hear that you loved the gift box so much you were tempted to take it home yourself. We truly appreciate your recommendation and look forward to helping you create another special gift in the future.

Warm Regards,
Georgia-Ellen

Rated 4 out of 5 stars

Quick delivery

Quick delivery, would be great if the delivery was on the requested date.

2 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you for your review.
We’re pleased to hear that you were happy with the quick delivery.
While we always aim to deliver as close as possible to the preferred delivery date selected, unfortunately this is not something we can fully guarantee, as delivery timing is ultimately dependent on the courier once the parcel has been dispatched.
We understand how important the timing can be when sending a gift and appreciate you taking the time to share your review.

Warm regards,
Hine

Rated 5 out of 5 stars

The gift was easy to select and well…

The gift was easy to select and well loved by the recipient

8 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re delighted to hear that you found selecting the gift easy and that it was so well loved by the recipient.

We truly appreciate you taking the time to share your review with us and hope to help you with another special gift in the future.

Warm Regards,
Georgia-Ellen

Rated 5 out of 5 stars

Amazing giftboxes and service…

Giftboxes arrived quickly and were exactly what I wanted. Giftbox boutique also made it super easy to change my order after I'd accidentally ordered double what I needed. Amazing service

15 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear that your gift boxes arrived quickly and were exactly what you were looking for.

It’s also lovely to know that we could make the changes to your order easily after the accidental duplicate order. We’re always happy to help where we can and are so pleased you were happy with our service.

We truly appreciate your kind words and look forward to helping you again in the future.

Warm Regards,
Georgia-Ellen

Rated 1 out of 5 stars

Very disappointed that my parcel did…

Very disappointed that my parcel did not arrive on Saturday as ordered. The gift was meant to be presented on Sunday but the delivery did not come till Monday.
I showed that it was collected on Friday afternoon but it did not get delivered until
Monday!

7 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you for your review.
We’re sorry to hear that the delivery timing was disappointing. We have reviewed your order, which was placed on 14 August with free standard shipping selected. There was no Saturday delivery service selected or requested with the order.
Your gift was collected by the courier from us on Friday and delivered on Monday. As standard delivery was selected, unfortunately we were not aware that the gift was required for Saturday.
We completely understand that delivery timing is important when sending a gift, and we’re sorry if there was any misunderstanding around the delivery service selected. For future orders, if a specific delivery day is required, we recommend selecting our Saturday delivery option where available, or contacting us so we can assist with the best delivery option.

We truly appreciate you taking the time to share your review.

Warm regards,
Hine

Rated 5 out of 5 stars

I love using you guys to deliver gifts…

I love using you guys to deliver gifts to my loved ones in NZ. So easy and beautiful products. Thanks again!

14 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear that you love using us to send gifts to your loved ones in New Zealand. It’s lovely to know that you find the process easy and enjoy the beautiful selection of products.

We truly appreciate your continued support and kind words. We look forward to helping you send many more special gifts in the future.

Warm Regards,
Georgia-Ellen

Rated 5 out of 5 stars

Good experience, quick shipping. My friend loved their beautiful gifts.

Good experience, quick shipping, great selection.

14 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re delighted to hear that you had a good experience with us and were pleased with the quick shipping and great selection.

We truly appreciate you taking the time to share your review and look forward to helping you again in the future.

Warm Regards,
Georgia-Ellen

Rated 5 out of 5 stars

Ordering a gift for our son was easy

Ordering a gift for our son was easy. There were several selections to choose from to give him a variety of special treats to his personal liking. The process was fast and simple. And when we forgot to include a gift card / personal note the team were there - they reached out and we added our words to our gift. Thanks for the great service team. Appreciate it.

13 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear that you found the ordering process easy and enjoyed having a variety of options to choose from for your son. It’s lovely to know you were able to select some special treats to suit his personal preferences.

We’re also so pleased we could help when you realized the gift card and personal note had been missed. We’re always happy to assist and make sure your gift includes those special personal touches.

Thank you for your kind words and for choosing us to send something special to your son. We truly appreciate it and look forward to helping you again in the future.

Warm Regards,
Georgia-Ellen

Rated 5 out of 5 stars

Just good

Quick delivery, and as appeared in the ordering info. Also, I did quite a bit of checking and comparing before buying, and your value for money came out really well.

13 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear that your gift arrived quickly and was just as described in the ordering information.

It’s especially lovely to know that after taking the time to compare your options, you felt our gift boxes offered great value for money. We truly appreciate you choosing us and taking the time to share your review.

We look forward to helping you again in the future.

Warm Regards,
Georgia-Ellen

Rated 5 out of 5 stars

Great Choices

Loved the choices of the gift boxes. I chose a box for a veterinarian team, which they said they were thrilled to receive a gift of goodies they could all share.
I did have a bit of a problem with the payment and shipping process, but it may have been a PayPal issue.
I would recommend Giftbox Boutique and will use again.

13 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your lovely review. We’re delighted to hear that you loved the choice of gift boxes and that the veterinarian team were thrilled to receive a selection of goodies they could all enjoy and share.

We’re sorry to hear you experienced a little difficulty with the payment and shipping process, although we’re glad this didn’t take away from your overall experience. We truly appreciate your recommendation and are so pleased to know you’ll be using us again.

We look forward to helping you with another special gift in the future.

Warm Regards,
Georgia-Ellen

Rated 5 out of 5 stars

Great Service

I loved that I could pick and mix a box for our colleague. I loved that it was sent out that day. And I also loved that it was received the next day. Comms was great and I think value for money was fantastic. Would absolutely recommend.

10 August 2026
Giftbox Boutique logo

Reply from Giftbox Boutique

Hi There,

Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed being able to pick and mix a gift box for your colleague and that the fast dispatch and next-day delivery made the experience even better.

It’s also lovely to know that you were happy with our communication and felt the gift box offered fantastic value for money. We truly appreciate your recommendation and look forward to helping you again in the future.

Warm Regards,
Georgia-Ellen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look