I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
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There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from GiftBox
Hi Damien, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
Reply from GiftBox
Hi Jenny, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive experience with our GiftBox website and Same Day Delivery!
The purchase process was easy
The purchase process was easy. The product arrived quickly and was well wrapped ensuring it arrived I damaged.
5 May 2026
Reply from GiftBox
Hi Heather, thank you so much for taking the time leave us a five-star review! We’re so glad to hear the purchase process was easy, that your order arrived quickly and well packaged. Thank you for shopping with Giftbox :)
Best Gift Ideas
Brilliant prices, great products, easy to navigate website, prompt delivery.
27 April 2026
Reply from GiftBox
Hi Tracey, thank you for taking the time to leave a fantastic five-star review and your kind words. We’re so pleased to hear you’re happy with Giftbox prices, products, and the overall shopping experience. It’s great to know everything from browsing to delivery met your expectations.
Great little store and really welcoming…
Great little store and really welcoming and friendly staff
4 May 2026
Reply from GiftBox
Hi Hayley, thank you for taking the time to leave a five-star review and we’re really glad you enjoyed your visit to our Grand Plaza store and felt welcomed by our Giftbox team :)
Reply from GiftBox
Hi Sally, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
The lady who served me in the Marion…
The lady who served me in the Marion shopping mall had excellent customer service she was very helpful and her service was excellent
14 April 2026
Reply from GiftBox
Hi Olenka, thank you so much for taking the time leave a five-star review! We’re so happy to hear you found the Giftbox team member at our Marion store helpful and her service excellent. We’ll be sure to pass your kind words on to her :)
RECIEVED A USED SCRATCHED WOBBLY FLOOR MODEL - RESOLVED
Ordered a lamp with same day delivery. Item arrived assembled and used. Assuming floor model. It is very scratched and incredibly wobbly.
Customer service reached out and send a new one so issues resolved
1 May 2026
Reply from GiftBox
Hi Sandra, thank you for taking the time to provide your feedback, we have now been in contact with you regarding your order and we hope you are happy with the resolution.
Because your staff are always very…
Because your staff are always very friendly and your support staff are amazing, truly. I recently had an issue that was resolved immediately and I could not be happier with the outcome. You really do go above and beyond for your customers. Amazing 💜
30 April 2026
Reply from GiftBox
Hi Elizabeth, thank you for taking the time to leave a thoughtful five-star review! It’s disappointing to hear the sofa didn’t meet the level of quality we strive for however we’re glad that our Giftbox customer service team was able to resolve the issue quickly to your satisfaction.
We appreciate you bringing this to our attention and giving us the opportunity to make things right :)
Very happy
I placed an order online yesterday, and I was able to collect my order today. I really appreciated the speed of service, and the product I bought is fantastic
30 April 2026
Reply from GiftBox
Hi Amanda, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had a fast and positive experience with our Giftbox Click and Collect
Easy to order
Easy to order, quick to deliver, kept me informed throughout the whole process
14 April 2026
Reply from GiftBox
Hi Sonia, thank you for taking the time to leave a five-star review! We’re thrilled to hear it was easy to order on our Giftbox website, that the delivery was quick, keeping you updated throughout the whole process.
Granddaughter delight. Item was delivered before I received…
Item was delivered before I received the order confirmation email. Now that’s fast service. Item is exactly as I expected and my granddaughter loves it. Thanks.
30 April 2026
Reply from GiftBox
Hi Daniel, thanks for taking the time to leave us a five-star review! We're so glad to hear your Same-Day order arrived so quickly and that everything met your expectations. It’s wonderful to know your granddaughter loves it, thank you for shopping with Giftbox :)
Reply from GiftBox
Hi Fiona, thanks for taking the time to leave us a five-star review! We are so glad to hear of your amazing and fast experience with our GiftBox Same Day Delivery :)
Reply from GiftBox
Hi Jody, thank you so much for taking the time leave us an amazing five-star review! We’re pleased to hear our Giftbox team is the best customer service you've experienced :)
From ordering online to the delivery to…
From ordering online to the delivery to my door! Was an easy smooth prompt process that is made convenient for anyone. Would totally recommend.
29 April 2026
Reply from GiftBox
Hi Dannielle, thank you so much for taking the time leave us a five-star review and for your kind words! We're thrilled to hear your experience with Giftbox from ordering to delivery was smooth and convenient.
When I received my item it wasn't in a…
When I received my item it wasn't in a box 1 of the workers had thrown the Box away
29 April 2026
Reply from GiftBox
Hi Faye, thank you for taking the time to provide your feedback, we have now been in contact with you regarding your order.
Reply from GiftBox
Hi Kylie, thank you so much for taking the time leave us a five-star review! We’re pleased that you are happy with the great quality and service from Giftbox.
It has been over two weeks
It has been over two weeks, have rang numerous times, rang courier also, with still no definitive delivery date
17 April 2026
Reply from GiftBox
Hi Ness, we understand your frustration and sincerely apologise for the delay you experienced. We have been in contact with you and raised this matter multiple times with our logistics team, who followed up with Hunter Express to resolve the issue. We can confirm that your order has now been delivered, and we are very sorry for the time it took to reach you.
Ordering was seamless as was the…
Ordering was seamless as was the delivery which was prompt and the delivery box, although lightweight, was intact and in good nick. I was very disappointed however once I opened the box to find that my blanket box was completely covered in a thick film of black dust. I didn't realise this until I'd opened it to feelmy blanket and left marks on it. Extremely unhappy.
27 April 2026
Reply from GiftBox
Hi Estelle, thank you for bringing this to our attention, please contact hello@giftbox.com.au to resolve this matter for you
Reply from GiftBox
Hi Jay, thank you so much for taking the time leave us a five-star review and we’re so glad you’re loving the golf decanter! Thank you for shopping with Giftbox :)
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