We bought a ring recently unfortunately it was to big we contacted yourselves to send a smaller size the service and speed it was finalised and sorted was brilliant thank you
Company replied
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See what reviewers are saying
The order items were lovely and, my sister was truly pleased with her birthday gift. My only criticism arises from the delivery system which I paid for next day delivery and ended up collecting the i... See more
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I ordered from here by mistake. I typed Pandora into the search engine and I didn’t realise I had ordered from this company until I received the confirmation email. I panicked and emailed Pandora b... See more
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The goods arrived promptly and were nicely presented. Unfortunately, my wife opened the parcel and the first thing she was was the invoice. As the items were for Valentine's day, that slightly sp... See more
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Company details
Written by the company
At Gift and Wrap, we're passionate about helping you find the perfect jewellery piece, whether it's a perfect Pandora charm, an elegant Olivia Burton watch, or a unique Coeur De Lion set. Our selection caters to all occasions, ensuring each gift is as special as the person receiving it. We pride ourselves on exceptional service, offering personalised advice and luxury gift wrapping to make your purchase truly memorable. Explore our jewellery collections and let us be part of your gift-giving journey, making every moment unforgettable.
Contact info
18, Market Place, NE46 1XQ, Hexham, United Kingdom
- 01434 604477
- info@giftandwrap.co.uk
- giftandwrap.co.uk
4.7
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We bought a ring recently unfortunately…
We bought a ring recently unfortunately it was to big we contacted yourselves to send a smaller size the service and speed it was finalised and sorted was brilliant thank you
21 February 2026
Reply from Gift and Wrap
Thank you for your lovely review!
We’re pleased we could help get the correct ring size sorted quickly for you. It’s great to hear the exchange process went smoothly.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your review!
We’re pleased to hear everything was quick and straightforward.
Kind Regards,
Gift and Wrap
It took well over a week to come.
It’s been over a week and still hasn’t arrived I phoned the company last week and they said it will be here soon but it hasn’t come.
11 February 2026
Unprompted review
Reply from Gift and Wrap
Thank you for your feedback.
We’re sorry for the delay, however Royal Mail has confirmed the parcel could not be delivered due to an incomplete address and was returned to sender.
Unfortunately, when address details are incorrect or incomplete, this can cause delays outside of our control.
Please contact us and we’ll be happy to help.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your review!
We’re so pleased everything was just as expected and that your friend was delighted with the gift.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your review, Andy!
We’re pleased to hear everything was straightforward and that you were happy with the service.
Kind Regards,
Gift and Wrap
AMAZING!!!!
Absolutely amazing from the start, ensured a fast delivery for me so gifts arrived on time, emailed me with updates & as was uncertain about ring size they have also said I can exchange it if required. Amazing definitely recommend best service I’ve had from a retailer 💕
26 January 2026
Unprompted review
Reply from Gift and Wrap
Thank you so much for your wonderful review!
We’re delighted we could help ensure everything arrived on time and provide reassurance about the ring size.
Your recommendation means a great deal to us.
Kind Regards,
Gift and Wrap
I’d recommend Gift and Wrap to anyone and everyone!
I typed pandora and this website come up I didn’t realise till after I’d ordered and was a little worried however they’ve been fantastic I ordered the wrong sized bracelet which came within 4 days and customer service were brilliant in helping me sort it out and get the right size back to me again days later before Christmas. The jewellery is gorgeous I’d recommend this website to anyone & everyone!
17 December 2025
Unprompted review
Reply from Gift and Wrap
Thank you so much for your 5 star review!
We’re delighted we could put your mind at ease and help get the correct bracelet size to you in time.
It’s great to hear you were pleased with both the jewellery and our customer service.
Your recommendation means a lot to us.
Kind Regards,
Gift and Wrap
Very happy
These are Christmas presents but they look amazing and I hope the person they are for loves them
9 December 2025
Unprompted review
Reply from Gift and Wrap
Thank you for your lovely review! We’re so pleased you’re happy with the gifts and hope they’re a big hit at Christmas.
Kind Regards,
Gift and Wrap
DO NOT BUY FROM HERE
Paid for a charm from here today. After paying, the website said there was an error and there has been no order confirmation. Tried calling but no one answered- emailed in and not had a response. Do not use these. Absolute scammers
12 December 2025
Unprompted review
Reply from Gift and Wrap
Thank you for your review.
We’re sorry this caused concern at the time of ordering.
As discussed on the phone shortly afterwards, your order was successfully placed and no payment issue occurred.
We’re glad we were able to reassure you directly and confirm everything was in hand. If you have any further questions, our team is always happy to help.
Kind Regards,
Gift and Wrap
Excellent service & terrific prices
Excellent service & terrific prices, opted for the gift wrap well worth it. Thanks very happy customer.
29 November 2025
Unprompted review
Reply from Gift and Wrap
Thank you for your lovely review!
We’re so pleased you were happy with both the service and pricing, and it’s great to hear the gift wrapping was worth it.
Kind Regards,
Gift and Wrap
Quick response
Daughter lost a charm and out of stock at Pandora. Found it on this site and 2 days later genuine product back on bracelet
9 November 2025
Unprompted review
Reply from Gift and Wrap
Thank you for your lovely review!
We’re so glad we could help replace the charm and that it’s now back where it belongs, on your daughter’s bracelet.
Kind Regards,
Gift and Wrap
Ordered charms late afternoon and they…
Ordered charms late afternoon and they arrived the next morning. Fantastic service. Thanks
24 October 2025
Reply from Gift and Wrap
Thank you for your review!
We’re delighted your charms arrived so quickly and glad we could provide a smooth and speedy service.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your kind words!
We’re so pleased you were happy with your order and truly appreciate you taking the time to leave a review.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your review!
We’re glad to hear everything was quick and straightforward with your jewellery order.
Kind Regards,
Gift and Wrap
I was able to order with simplicity
I was able to order with simplicity! and I was able to easily negociate the tech returns labels - so thank you, even though I have returned the items (they were not as I wanted)
23 September 2025
Reply from Gift and Wrap
Thank you for your kind feedback!
We're glad the ordering and return process was simple and straightforward, even if the items weren't quite right this time.
We appreciate you giving us a try!
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your feedback!
We're so pleased to hear the ordering process was straightforward and that your item arrived quickly and just as expected.
Kind Regards,
Gift and Wrap
Excellent product
Fantastic product service and packaging
Super fast delivery
Will be using again
17 August 2025
Unprompted review
Reply from Gift and Wrap
Thank you for your 5 star review,
We're delighted to hear that you are happy with your order, and that you will shop with us again.
Kind Regards
Very quick and efficient
24 July 2025
Reply from Gift and Wrap
Thank you very much indeed for your order and for taking the time to leave us feedback.
Kind Regards
Gift and Wrap
Reply from Gift and Wrap
Thank you for your review!
We're glad to hear your bracelet arrived on time and everything went smoothly—appreciate you choosing us.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your kind review!
We’re so pleased to hear the gift wrapping added that extra special touch to your present—it's lovely to know it made a difference.
Kind Regards,
Gift and Wrap
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