Very disappointed with these bags. The material catches on my clothes and pulls the threads out, which has already ruined a few outfits. For the price, I expected much better quality. Unfortunately... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What I love about this brand is integrity. They own up to their mistake and do their best to rectify the situation. Bought 3 handbags as gifts. They arrived in perfect condition but one had a li... See more
Company replied
Had the worst experience with @giarte. I requested a return the moment my bag arrived and they completely ignored every email and WhatsApp message. No return label, no communication. This is unaccept... See more
Company replied
I got the Paphia bag from Giarité as a gift for my fiancée, and it honestly exceeded my expectations. The design is what first caught my eye, it has this really clean, sculptural look that feels mod... See more
Company replied
Company details
Written by the company
Giarité is a vegan & cruelty-free luxury fashion brand dedicated to empowering women and elevating the luxury experience through positive impacts. As a female-led company, we understand the modern woman’s desire for luxury, minimalism, and guilt-free statement pieces. We believe that fashion should never involve cruelty, which is why Giarité is dedicated to leading the industry toward a more eco-conscious and cruelty-free direction, benefiting both humans and animals.
Contact info
85 Great Portland Street, First Floor, W1W 7LT, London, United Kingdom
- support@giarite.com
- giarite.com
3.4
Average
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bag is from China and has a really…
The bag is from China and has a really strong chemical odor. Ive had the purse for over a year and it still smells like chemicals. I paid over $350 for the bag so I expected much better quality. If you can get past the smell, it’s a pretty bag. I think it’s very misleading how they go to market as a luxury brand.
26 July 2024
Unprompted review
Reply from Giarite
Hello there,
Thank you for your feedback regarding your experience with the bag. We sincerely apologize for the inconvenience caused by the chemical odor and understand how disappointing this must be, especially given the investment you made in the product.
We are committed to resolving any issues our customers face. Please send us an email at support@giarite.com with your order number so we can assist you further and find a satisfactory solution.
We appreciate your understanding and look forward to hearing from you soon!
Kind regards
Giarité customer service team
Reply from Giarite
Hello FM,
Thank you so much for your kind words! We’re thrilled to hear that you love your bag and had a great experience with our customer service. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. If you have any further questions or need assistance, please don’t hesitate to reach out!
Kind regards, Diana
Giarité customer service team
Glamours Bags
Am so in love with Giarite bags they always add a glamour look to my outfits and they always have the perfect tones of colors, if you’re looking for Luxury and high quality bags with crystals you should go for Giarite 💙
5 April 2024
Unprompted review
Reply from Giarite
Hello there!
Thank you for your feedback! We are thrilled to hear that you love our bags and find them to add a glamorous touch to your outfits. Giarité takes great pride in creating luxury, high-quality bags with exquisite crystals that elevate any look. We strive to offer a wide range of tones and colors to cater to various preferences, ensuring that our customers can find the perfect match for their style. Your satisfaction is our top priority, and we are delighted that our products have met your expectations. We look forward to continuing to provide you with exceptional pieces that enhance your wardrobe with elegance and sophistication.
Once again, thank you for choosing to wear Giarité!
Kind regards,
Giarité customer service team
First Class customer service
First Class customer service. Beautiful quality bags too. Can't recommend this company highly enough. Minor issue with one of the bags I bought was resolved promptly and efficiently. Would highly recommend and I WILL be a returning customer for sure!
13 March 2024
Unprompted review
Reply from Giarite
Dear Mrs. Dawn,
Thank you for your positive feedback! We are thrilled to hear that you had a great experience with our customer service and that you are pleased with the quality of our bags. Resolving any issues promptly and efficiently is always our top priority, and we are delighted that you plan to return as a customer.
Thank you for your support and for choosing to wear Giarité!
Kind regards,
Giarité customer service team
Love this bag
Love this bag. Stylish for day or night and roomier than expected. Reasonably priced.
4 March 2024
Unprompted review
Reply from Giarite
Dear Andrea,
We’re glad to hear that you’re satisfied with your purchase! It’s wonderful to know that the bag meets your expectations in terms of style, versatility, and affordability. Keep enjoying your new accessory and thank you for sharing your positive experience.
Thank you for your support and for choosing to wear Giarité!
Kind regards, Giarité customer service team
Absolutely love Giarite!
Absolutely love Giarite! I’ve ordered both the silver and black luna bag and they are perfect. Feel and look like luxury and arrived in perfect condition!
The arrival of my silver bag was slightly later than expected but after I emailed to say it hadn’t arrived customer service quickly sorted it and the bag arrived very soon after. I then ordered the black bag within weeks after and the team noticed and reached out to personally thank me for ordering again and to let them know if I had any delivery issues. I was so impressed, good customer service really does go a long way and I can’t recommend their bags enough!
23 February 2024
Unprompted review
Reply from Giarite
Dear Natasha,
Thank you so much for your kind words! We are thrilled to hear that you are loving your Giarité LUNA bags, both in silver and black. We strive to provide our customers with luxury products that exceed expectations, and we are delighted that you are pleased with the quality and condition of your bags.
We apologize for the slight delay in the arrival of your LUNA Silver bag, but we are glad to hear that our customer service team was able to promptly address the issue and ensure that your bag reached you in a timely manner. Your satisfaction is our top priority, and we appreciate your understanding and patience.
It warms our hearts to know that you were impressed by our customer service. We always aim to show our appreciation to loyal customers like yourself and ensure a seamless shopping experience.
Thank you for recommending our bags and choosing to wear Giarité!
Kind regards, Giarité customer service team
Statement Bag
I ordered 2 sparkly, statement bags, one for me and the other a gift for my daughter. One of the stones was defective. Diana responded immediately and sent a new one out. Excellent, quick and responsive service! Thank you and can’t wait to order a few more!!
Maribeth
23 February 2024
Unprompted review
Reply from Giarite
Dear Maribeth,
Thank you for your feedback! We are delighted to hear that you had a positive experience with our service. We apologize for the defective stone in one of the bags, but we are glad that our customer service team was able to assist you promptly and send out a replacement.
We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing to wear Giarité!
Kind regards, Giarité customer service team
A strange experience
I ordered the Brilly multicoloured bag for an event on New Years Eve, I thought, within plenty of time, based on the quoted shipping times of 3-5 working days. When the item had not arrived by early January I was worried and increasingly nervous about my purchase, so much so, I opened a case via Paypal having emailed with no reply, strangely the bag arrived within three days.
The bag was beautiful but did not arrive with replacement crystals mentioned in the ad. I no longer required the item as the event had passed. I contacted customer services to ask how to return the item, Diana provided the details, however the portal was not working, I then contacted customer services again and after further emails, was advised to return to another address, which I duly did by a trackable method at considerable cost to myself.
I have waited over two weeks for a refund, which I have now received which was due to me opening a paypal case, which was closed on the 11 Jan following delivery of the bag.
The products are lovely (not sure they are worth the hefty cost) but the company lets itself down. Diana is really helpful, she is the backbone of this company, I hope they treat her well, she is very loyal, its a shame the company does not keep to its promises of delivery and service, they do not support her like she supports Giarite.
1 February 2024
Unprompted review
Reply from Giarite
Dear Julie,
We are truly sorry to hear that you were not satisfied with the product you received. We understand how important it is for our customers to have a positive experience with our products, and we apologize for any inconvenience this may have caused.
We are pleased to hear that our team was able to assist you effectively. Your feedback regarding the treatment of our customer service team is valuable, and we will certainly take it into consideration as we continue to improve our operations.
We are committed to continuously improving our products and services, and your feedback will be used to help us enhance the overall customer experience. We appreciate your understanding and patience in this matter.
Thank you for bringing this to our attention, and please do not hesitate to reach out if there is anything else we can do to assist you.
Kind regards
Giarité customer service team
Excellent customer service
Excellent customer service, Diana was extremely helpful and sorted everything for me!!!
23 January 2024
Unprompted review
Reply from Giarite
Dear Martina,
We're thrilled to hear that you had an excellent customer service experience with us! We always strive to provide top-notch support and assistance to our valued customers. It’s wonderful to know that I was able to help you and resolve any issues you may have had.
Thank you once again for your support. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us.
Kind regards, Diana Giarité customer service team
Amazing customer service team! Diana
I am very impressed with the professionalism and efficiency of the customer service team. I had an issue with my order and Diana was very reactive and helpful, in two days my problem was fixed.
Thank you again Diana!
I will buy again and recommend Giarite without any doubt!
26 January 2024
Unprompted review
Reply from Giarite
Dear Katia,
We are happy to hear about your positive experience with our customer service team! Your satisfaction is our top priority, and we are glad to know that our efforts have been helpful to you. Our dedicated team of professionals is always committed to providing exceptional support and assistance to our customers.
We would like to extend our sincere gratitude for taking the time to share your feedback on Trustpilot. Your kind words serve as a testament to the hard work and dedication of our customer service representatives. We are committed to continuously improving our services to ensure that we meet and exceed the expectations of our valued customers like you.
Once again, thank you for your trust in our company, and please do not hesitate to reach out to us should you need any further assistance. We are always here to help!
Kind regards, Diana
Giarité customer service team
Beautiful sparkly bag
I was looking for an extra sparkly bag and the silver Brilly bag ticks all the boxes. I love it! It comes beautifully packaged with a dust bag and crossbody chain too. My phone and all other essentials fit inside. I had a small issue with my order but Diana in the customer services team resolved this for me quickly and efficiently.
24 December 2023
Unprompted review
Reply from Giarite
Dear Estelle,
Thank you for taking the time to share your experience with us on Trustpilot. We are thrilled to hear that you find the bag beautiful and that you received a timely resolution from our customer service team.
We truly appreciate your business and hope to have the opportunity to serve you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out to us.
Kind regards, Diana
Giarité customer service team
Very happy with my experience
Very happy with my experience. The bag I ordered is beautiful...very good quality and perfectly packaged. Customer support was also very good; I received prompt and professional service for my questions. I recommend Giarite and i will definitely buy from them again.
22 January 2024
Unprompted review
Reply from Giarite
Dear Yasmin,
Thank you for your kind words! We are thrilled to hear that you find the bag beautiful and that you received a professional response. We strive to provide high-quality products and excellent customer service, so it’s always rewarding to receive such positive feedback.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
We appreciate your support and hope to serve you again in the future.
Kind regards, Diana
Giarité customer service team
In a time when great customer servicethere is such a lack of…
In a time when there is such a lack of customer service, Giarite went above and beyond for me. I had a minor issue with the bag I had purchased and the chain that came with the bag. Giarite’s customer service responded quickly and went beyond my expectations. Giarite cares about their customers and the quality of their products. You may feel confident that if you have any concerns about purchasing one of their beautiful hand bags, rest assure that they will take care of you to your satisfaction. Thank you Giarite for your wonderful customer service
24 December 2023
Unprompted review
Reply from Giarite
Hi Cathy,
We are grateful that you had a great experience with our customer service team! Your positive review on Trustpilot means a great deal to us, and we appreciate the time you took to share your feedback.
Our team of dedicated professionals is committed to providing personalized and attentive support to ensure that every customer feels taken care of. We understand that excellent customer service is essential for building long-lasting relationships with our clients and fostering a sense of trust and loyalty.
Thank you once again for your support. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us.
Kind regards, Diana
Giarité customer service team
Overhyped, overpromising, under-providing
11 December: bought a bag for an event thinking it would arrive in time for 22 December, given the 3-5 day fast shipping advertised on their website.
18 December: realised they still hadn’t shipped the order, so requested to cancel the order, and bought the same bag from a department store instead (who, by the way, shipped it the very next day). Giarite refused to cancel the order and told me to wait to receive it and then return it instead.
22 December: the bag arrives but realising there is no information on how to return, I have to email Giarite again. They send me a link to a returns portal that doesn’t work.
23 December: after several emails to ask for some kind of way to return the bag, they give me an address to send it to. I send the bag to them the same day.
27 December: I email Giarite with proof of delivery and ask them to confirm they have received it and are processing the refund. I never receive a response to this at all (even now at the end of January) leaving me with no choice but to dispute the charge with my credit card provider. They did an investigation and ruled in my favour.
I’m still left out of pocket for the returns postage: Giarite have refused to reimburse this.
After using the bag once, a crystal fell off so I’m now considering returning it via the department store I bought it from.
A series of failures that could so easily have been avoided with clear communication.
11 December 2023
Unprompted review
Reply from Giarite
Dear JF,
We sincerely apologize for any inconvenience with your recent order with us. We strive to provide excellent service and high-quality products to all our customers, and we are deeply sorry that we did not meet your expectations.
Firstly, we would like to clarify that our return policy is clearly stated on our website. We understand that return costs can be a burden for our customers, but we are working diligently to partner with couriers to offer free returns in the near future. We appreciate your patience as we continue to improve our services.
As for damaged items, we are committed to finding a prompt solution that will satisfy you. We kindly request that you reach out to our customer service team via email at support@giarite.com so we can further assist you and arrange for a replacement bag to be sent.
Hoping to hear from you soon.
Kind regards, Diana
Giarité customer service team
Obsessed
I bought a bag in black sparkle and I absolutely love it. I had some issues with tracking the package but customer service was very helpful and responsive. I'm eyeing bags in other colours and I think I'll get some as birthday gifts for my friends too – great night out bags!
8 January 2024
Unprompted review
Reply from Giarite
Dear KL,
We are happy to hear about your positive experience with our beautiful bag and excellent customer service. Your satisfaction is our top priority, and we are grateful for your kind words. We take great pride in crafting high-quality, stylish bags that our customers love. Our design team works tirelessly to create unique and fashionable pieces that cater to various tastes and preferences.
We greatly appreciate your feedback and are delighted to have been able to assist you.
If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We are always here to help!
Kind regards, Diana
Giarité customer service team
Great customer service from Diana
Great customer service from Diana! Also amazing quality bag- giving it as a gift for my boss. Highly recommend!
18 January 2024
Unprompted review
Reply from Giarite
Dear Kathryn,
Thank you for your feedback! We are delighted to hear that Diana provided you with great customer service and that you are pleased with the quality of the bag. It’s fantastic to know that you are considering it as a gift for your boss. :)
Thank you once again for your support and for choosing to wear Giarité!
Kind regards, Giarité customer service team
Beautiful bag
My bag is perfect. It was even better than the photograph. I’m really happy with the quality.
18 January 2024
Unprompted review
Reply from Giarite
Dear Julie,
We would like to express our gratitude for taking the time to share your positive experience with us on Trustpilot. We are always eager to learn about our customers’ satisfaction and strive to improve our products and services to meet and exceed their expectations.
Your comment about the bag being more beautiful than the photograph is a testament to the quality and aesthetics of our products. It is our utmost priority to ensure that the items we offer not only meet but surpass the expectations of our valued customers.
Thank you once again for your support and for choosing to wear Giarité!
Kind regards, Diana
Giarité customer service team
The bag is beautiful and well-made
The bag is beautiful and well-made, and the packaging is of very good quality. It did take longer than I expected, but I didn’t need it. Very happy with the purchase.
16 January 2024
Unprompted review
Reply from Giarite
Dear Terri,
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you are pleased with the bag you purchased from us. Our team takes great pride in creating beautiful and well-made products, and it’s always wonderful to receive such positive feedback.
We hope that your new bag serves you well and that you continue to enjoy it for a long time to come. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing our brand!
Kind regards, Diana
Giarité customer service team
Just don't!
I ordered a bag on 21st December for New Year's Eve - they state 3-5 day delivery. After zero contact from Giarite, I contacted them on 8th January requesting a refund. The reply received on 10th January stated that they had problems with 'sourcing raw materials for production due to energy cuts' - direct quote. Really? Don't take orders then! I again requested a refund as delivery had taken so long that I no longer need the bag. I heard nothing more then received a despatch notification on 11th January! According to tracking, the bag is still in China! I no longer want it and will have to return it, if it ever arrives, at my own cost. They will quote a 2 hour cancellation policy if you do query but a delivery time of a month, possibly more, is appalling and customers would not order if they knew this. Very poor customer service and a very annoyed customer!
21 December 2023
Unprompted review
Reply from Giarite
Dear Siobhan,
We are sorry to hear about your negative experience with our service. We understand how frustrating it can be when issues arise during the ordering process. We would like to assure you that we take your concerns seriously and are committed to resolving any problems that you may have encountered.
We would like to inform you that we did not receive any emails from you during the ordering process. Please be assured that our team is always available to assist you with any questions or concerns you may have. We are here to help and ensure that your experience with us is a positive one.
We would like to offer our assistance in resolving any issues you may have faced. Kindly email us at support@giarite.com, and our dedicated support team will be more than happy to help you with your concerns. We value your feedback and will do our best to address any issues and improve our service.
Thank you for bringing this matter to our attention, and we look forward to resolving your issue and providing you with a better experience in the future.
Kind regards, Diana
Giarité customer service team
Quality and customer care are disappointing
First of all, the package took forever to come. I bought the bag for a special occasion. It says delivery takes about 3-8 days and I bought it 10 days before I need it, which should be plenty of time. The bag took 20+ days to come and when I was contacting the customer service back and forth for 5 days, all they told me was sharing the tracking number with me which I already had. Also, there was a sale going on while I was waiting for my bag to come, so I asked them to price match the current sale since I haven’t received the bag, and they refused. After 20+ days I finally the bag, I gave it 2 stars since I actually liked the bag, but the strap broke within the second use. I reached out to customer care via Instagram again. And they asked me to send more photos to see the issue. After I sent them more photos, they told me they couldn’t see the flaw clearly and asked me to email them instead (then why asked me to send more photos in the first place?) Overall experience is pretty bad. The quality control and customer service are both disappointing.
29 October 2023
Unprompted review
Reply from Giarite
Dear Janet,
We appreciate your feedback regarding your recent experience with our customer service and quality control team. We understand that you are disappointed with the service you received, and we sincerely apologize for any inconvenience this may have caused. Our goal is to provide the best possible experience for our customers, and we are committed to making improvements wherever necessary.
We pride ourselves on our dedication to customer satisfaction. In cases where a product is damaged during transit or is found to be defective upon arrival, we typically offer a replacement for the affected item. This policy is in place to ensure that our customers receive the high-quality products they expect from us.
In light of your specific situation, we would like to offer you a replacement for the damaged item. To proceed with this, please provide us with the necessary information and shipping details to support@giarite.com, and we will ensure that a new, undamaged item is sent to you as soon as possible.
Hope to hear from you soon.
Kind regards, Diana
Giarité customer service team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.