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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their delicious flavors and effectiveness. Many consumers also commend the outstanding customer service, noting the team's efficiency, friendliness, and willingness to resolve issues promptly. The staff is frequently described as helpful and supportive, making the overall experience very positive. However, some people were dissatisfied with issues related to order fulfillment, including incorrect items being sent, damaged packaging, or delivery to the wrong address. A few reviewers also mentioned slow responses from customer service or a lack of proactive updates regarding their orders.

What people talk about most

Product

Users describe positive interactions with product. Many customers are obsessed with the protein powders and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the support... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent taste of protein... See more

Order

Consumers find the ordering process to be positive. Many reviewers praise the quick and helpful customer... See more

Based on these reviews

Rated 5 out of 5 stars

There are a couple moments in life that are just perfect. There are moments the gods could not improve. Beers on the beach at sunset. The gym at 2pm with the boys, everyone hitting prs. Warm... See more

Company replied

Rated 5 out of 5 stars

I ran into an issue with a recent product, but the Ghost customer support team handled it really well. Tony was incredibly responsive and made sure everything was taken care of quickly. It’s always re... See more

Company replied

Rated 5 out of 5 stars

Update: took a bit of time but Tony managed to send a replacement. Flavours on point on Cinnabon! Would recommend. Made my first order after hearing great reviews. However parcel was delivered and... See more

Company replied

Rated 5 out of 5 stars

Awesome customer service. Order got screwed up and sent to a stored address from a years ago. Nobody to blame but Ghost has been in communication the entire time. When we couldn’t get the delivery ser... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Information provided by various external sources

GHOST® at its simplest form is the world's first lifestyle sports nutrition brand. the name GHOST® and mantra "be seen" come from that feeling of being behind the scenes and wanting to be heard, wanting to make an impact; we're all ghosts. This is our ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Fast, friendly, HELPFUL support - what more can you ask for?

I was sad when I wrote to Ghost Support because I thought one of my favorite products was gone. That didnt last long though - Tony replied not only with the good news that it was still available, but he also shared the link to the new product page where I could order it. Talk about making things easy :)

Amazing products AND great support are two of the many reasons I am a happy, loyal Ghost customer.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The ghost lifestyle

The ghost lifestyle
Pre-work out orange cream 🍦 flavor
Had me working out 💪 like a human monster I love this product !!!!!! 💪💪💪💪

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Carlos was very helpful and patient…

Carlos was very helpful and patient with me during my situation. The 7-up link wasn’t working, at first we thought it was WiFi that was blocking me from the site & even using mobile date, I still wasn’t able access the site. I told Carlos every update & he ended up taken care of the order for me. 🙏🏾

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I am obsessed with their protein…

I am obsessed with their protein powders, really good products. I had a problem with the website (I guess the website wasn’t up to date on what was out of stock) and they got back to me pretty quickly and helped me get my order in.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Emailed Ghost because I was in a hurry…

Emailed Ghost because I was in a hurry to secure a case of the new 7UP flavor and forgot to use the promo code I had. I took a shot in the dark and emailed them to see if it could be added after I already placed my order. Ian emailed me to tell me he applied the code and refunded me. I was not expecting them to honor it at all but they did. Another reason to love Ghost! Customer service is top tier!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue with a product - Great service

Had an issue with a product. The team were very quick to assist and i had the issue sorted within a few days. Super happy and couldn't recommend the customer service more.

9 April 2026
Unprompted review
GHOST logo

Reply from GHOST

We are hyped to hear that our team took care of the issue! Thanks for your support!

Rated 5 out of 5 stars

Great experience with customer service

Great experience with customer service. Carlos fixed my problem quickly and without any issue. Ghost is the best!

8 April 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for your review, Sam! We've got your back!

Rated 5 out of 5 stars

Had an issue with an order I got from…

Had an issue with an order I got from Amazon and contacted customer support and they were very understanding and helpful and they shipped out a replacement

6 April 2026
Unprompted review
GHOST logo

Reply from GHOST

We appreciate your support, Lee!

Rated 5 out of 5 stars

Carol was super helpful and responsive

Carol was super helpful and responsive. The AI chatbot mentioned that I was unable to update my shipping address and she was able to successful change the shipping address of my order so I could receive my new 7Up energy case. Excellent customer service!

8 April 2026
Unprompted review
GHOST logo

Reply from GHOST

We really appreciate you sharing your experience with Carol! Thank you for being a part of the fam, Paul!

Rated 5 out of 5 stars

Great process

Great process, all questions answered and all problems fixed.

8 April 2026
Unprompted review
GHOST logo

Reply from GHOST

Thank you for your review, Ryan!

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