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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the aesthetic appeal and sturdy feel of the cases, often describing them as nice, sleek, and comfortable to hold. Reviewers frequently highlight the high quality of the products and express satisfaction with the brand's offerings, with some even stating they have never had a quality complaint. The cases are often noted for their great fit and effective phone shielding. However, some people were dissatisfied with certain aspects, particularly regarding screen protectors and compatibility issues, especially with specific phone models like the Galaxy S series with ultrasonic touch. There are also concerns about cases muffling audio, being too snug around buttons, or having design flaws that lead to damage or improper fit. Several customers reported that cases failed to protect their phones from damage after drops, with some experiencing shattered screens or broken components despite the case remaining intact. Additionally, some experienced issues with product durability, such as hinges breaking or cases being flimsy, and others received incorrect or used items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment regarding... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the cases for being nice,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The case I got (Polarity clear) is very nice, sleek, sturdy, and comfortable to hold. The button covers feel like they aren't even there, no mushy feeling at all. The issue I have is with the tem... See more

Rated 3 out of 5 stars

I purchased a phone case from Ghostek because I needed something more heavy duty than the typical cases I buy. The look is really nice and the case feels good and solid in the hand. The shipping, howe... See more

Rated 5 out of 5 stars

Fantastic customer service. Catherine Smith (Equipment Specialist Client Support Division) was exceptional! Fast, friendly, and helpful. She went the extra mile to ensure that I remained a Ghostek cl... See more

Rated 5 out of 5 stars

I have reliably used this company from the beginning of their business. I have purchased cases and holders for many devices for me and clients, as I own an I.T. company. Although I particularly love t... See more


Company details

  1. Electronics Company

Written by the company

Searching for the Most Protective Phone Cases Ever Made? Our Protectors are the Ultimate Tech Accessories. We carry a wide variety of Backpacks, Waist Bags, Charging Cables, Phone Holders, Power Banks, Magnetic Car Mounts, Wall Adapters, and much more! Keep your Apple iPhone, Samsung Galaxy or Google Pixel Protected with our Military Grade Covers.


Contact info

3.5

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good purchase but...

I received my case today. It's for the Samsung Galaxy Flip6 and it is nice! It adds a little heft to the phone but worth it if it truly works. I got the green and gold case. I really like it. Overall a good purchase. The process to get the "free gift" is horrible! It has taken me 3x times just to get this far, leaving a review and uploading the screenshot via Messenger....it's not worth it. I just wanted to add this to the review for other buyers. I hate that it brings the rating down to a 3 star. Eh...just skip the "free gift" and you'll be fine.

3 January 2025
Unprompted review
GHOSTEK logo

Reply from GHOSTEK

Hi S.G.,

We appreciate your feedback. We will be sure to discuss your comments with our promotional team regarding the free gift.

Info@Ghostek.com

Rated 5 out of 5 stars

Quality product

Quality product, ease of ordering and quick shipping.
Love, love, love GHOSTEK!

20 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Janice,

We apperciate your feedback!

Info@Ghostek.com

Rated 5 out of 5 stars

Great product

Great product, fast shipping.

20 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Jim,

Thank you for your feedback!

Info@Ghostek.com

Rated 1 out of 5 stars

Piss poor customer service.

My phone case was never delivered to me it was returned to sender but they will not issue me a refund because it says it was delivered to sender.

18 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Daniel,

We are sorry that the shipping carrier deemed your order undeliverable. Upon review, we can confirm that you’ve been in contact with our customer service team, and a refund was issued. Please reach out if you need any additional assistance.

Info@Ghostek.com

Rated 1 out of 5 stars

Absolute rubbish customer service joke email…

Absolute rubbish company ordered clear air pod
Case and what I got was off white pee colour plus scratched front asked for refund due to item faulty as not what’s advertised on website
Now u want
Me to pay international postage to return your sub standard item which i already
Paid postage for .
Not my fault u sent sub standard product is it.
do the right thing and refund the small amount .poor customer service don’t buy from them can’t honour there products
Order 214000

11 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Mark,

We’re sorry to hear that you’re not satisfied with the product you received. I see that our customer service team has already offered you a replacement or the option to return the item for a full refund. Please reach out to them directly so we can resolve this matter for you as quickly as possible.

Info@Ghostek.com

Rated 2 out of 5 stars

the case for Samsung Galaxy S 23 ultra…

the case for Samsung Galaxy S 23 ultra generally performs its function to protect the phone from moisture and dust, but there is one caveat, the protective glass of the case does not fully adhere to the glass of the phone, which, in turn, does not allow comfortable use, as you have to make additional efforts to make the sensor work, and This makes it dangerous to use your phone while driving a car, because you are more distracted and don't always click what you need.

17 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Danill,

We’re sorry to hear that you’re not satisfied with the product you received. We’ve shared your concerns with our design team for further review.


Info@Ghostek.com

Rated 5 out of 5 stars

Awsome

Quality products affordable price.best deals. Here is were i buy all my phone accesories

17 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Haiba,

Thank you for being a valuable customer.

Info@Ghostek.com

Rated 4 out of 5 stars

Great product

Great product, very slow shipping. If not for several week wait, easily 5 stars.

16 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Paul,

Thank you for your feedback.

Info@Ghostek.com

Rated 4 out of 5 stars

Items received timely

Items received met the description and the shipping was timely. I shocked to see the lens rings for the IPhone 16 Pro higher than the ring on the case around the lens on the Ghostek phone case. Because now the lens covers are what the phone rests on when it is put down and if it falls the lens cover will take the brunt of the force instead of the case itself. I was kept apprised of the delivery.

15 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi,

We appreciate your input.

Info@Ghostek.com

Rated 4 out of 5 stars

The magnetic wallet does not stay put

The magnetic wallet does not stay put. Waiting patiently for the phone case with the built in magnetic wallet for the S24

16 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Laura,

Thank you for your input. We will forward your review to our design team,

Info@Ghostek.com

Rated 1 out of 5 stars

Overpriced for what i recieved.

First off the hinge protection piece had some scrape marks and no sign of sanding down excess plastic, the quality isnt what i hoped for money i spent. The front piece wouldnt fit properly. My front screen protector started to come off due to too much pressure on the front. The case also made the button hard to press. It felt like trying to press a button that's missing its plastic outer piece. Then trying to fit your finger into where the inner button is. That's how this case feels. This is both a quality and design issue for me. It also feels like looking at a menu at Mcdonalds or Burger King and seeing how good the burger looks but, when you get your burger it looks all smashed like the one who did it didn't even give a damn. This case looks great on the web page but when I received it it looked like the maker didn't care as much about the quality of number 17 of a Limited edition series i think should have more care put into it. last but not least, the extra stickers were all peeled off when I received my package.

16 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Anthony,

We're sorry to hear that your order did not meet your expectations. Thank you for sharing your feedback, and we will be sure to forward your review to our design team for further consideration. For further assistance please contact our Customer Service Team at Info@Ghostek.com

Rated 1 out of 5 stars

Your product fell apart

Your product fell apart. The metal pieces fell out on the back of the case that were cheaply glued in and the spine of the case where the fold is broke in half. I am truly disappointed in this product. I do NOT recommend this product.

26 September 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Ryan,

Thank you for your feedback. I see that your order was placed in August 2024. For further assistance, please contact our Customer Service Department at Info@Ghostek.com. They will be happy to help you.

Rated 4 out of 5 stars

Great case, great color, some room for improvement!

The case is nice and fits well and I really like the dark green color! There are some minor adjustments that are needed however. The volume rocker and power button are hard to access when folded closed, the cut out on the front part of the needs to be deeper. Would also be nice to have the kickstand as optional or easily removable for lying flat on a surface. Otherwise it's a great case!

10 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Matt,

Thank you for your feedback!

Info@Ghostek.com

Rated 5 out of 5 stars

Cheaper than otterbox with the same protection

My favorite brand of phone case. It provides both comfort and protection. The only “issue” present is the tight fit pressing the new camera button on the 16 pro max, but can be turned off. As someone who doesn’t actively see need in the camera button, I do have it off and really enjoy the feeling of protection.

13 December 2024
GHOSTEK logo

Reply from GHOSTEK

Hi Devin,

Thank you for your feedback!

Info@Ghostek.com

Rated 5 out of 5 stars

Great product

Great product! Received in a timely fashion. Cool "how to" video and ez to install.

25 December 2024
Unprompted review
GHOSTEK logo

Reply from GHOSTEK

Hi Jennifer,

Thank you for your feedback!

Info@Ghostek.com

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