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Wuffy Reviews 1,004

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TrustScore 2.5 out of 5

2.7

Children's Toys Store
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Review summary

Created with AI, based on recent reviews

Considering 740 reviews, most reviewers were unhappy with their experience overall. Many customers were dissatisfied with the product they received, noting that it often differed significantly from what was advertised, particularly in terms of size, functionality, and overall quality. People frequently found the items to be cheaply made and not worth the price paid. Reviewers also expressed frustration with the refund process, reporting difficulties in obtaining information on how to return items or secure a full refund. Some customers mentioned issues with their orders, including incorrect items or unexpected additional costs.

What people talk about most

Product

Customers consistently express disappointment with the product. Many report receiving items that are nothing... See more

Quality

Reviewers consistently express strong disappointment with the quality of the product. Many customers report... See more

Order

People report ambiguous experiences with order. Many customers experienced issues with unwanted items being... See more

Price

Consumers express significant dissatisfaction with the pricing, often feeling overcharged for what they... See more

Refund

Users describe negative interactions with refund. Many customers report significant difficulties in obtaining... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The product I received was completely different to the one advertised. It’s a puppy that barks constantly which made my grandson to cry ( this was a present for him) I’m totally disappointed & want m... See more

Company replied

Rated 3 out of 5 stars

On receipt items don’t appear as advertised, no batteries included, advert advise the item is ready for use, different on/ off switch from advert, item much smaller than suggested by advert. I I h... See more

Company replied

Rated 3 out of 5 stars

When my family saw the advertisement for Wuffy we were thrilled with it!! So cute. My 89 year old mother wants one and I also ordered one for my 4 year old granddaughter. When the product a... See more

Company replied

Rated 3 out of 5 stars

I didn't like that it took so long with no correspondence, I had to keep Emailing them, to me it is false advertising , you can get wee dogs with batteries anywhere,. This was meant to be realistic,... See more

Company replied

Company details

  1. Children's Toys Store

Written by the company

Wuffy is an AI-powered robot puppy designed to recreate the experience of having a real dog in a clean and convenient way. Using advanced artificial intelligence, it delivers lifelike movements and interactive responses without the need for feeding, cleaning, or daily care. Designed for comfort and enjoyment, Wuffy brings companionship and playfulness into everyday life. Each Wuffy is carefully handcrafted from high-quality artificial leather with hand-sculpted details, giving it a realistic appearance and feel. It can sit, walk, run, and respond to touch, reacting with excitement when petted or taken for a walk. Its intelligent behavior creates an engaging and natural interaction that closely resembles a real puppy. Wuffy is suitable for families with children, individuals looking for a low-maintenance pet alternative, or dog lovers who may not be able to own a real pet due to allergies or lifestyle limitations. It is also a thoughtful and unique gift for birthdays, holidays, or special occasions. Lightweight, durable, and easy to use, Wuffy offers a practical and modern way to enjoy the emotional benefits of a pet. It provides comfort, entertainment, and connection in a simple and accessible form without the responsibilities of traditional pet ownership.

Contact info

2.7

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 51% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Full refund

This is my fourth message that I have had to send. I'm very grateful for the full money back guarantee.
I was told that upon receiving the shipment I was to send another email and I would be instructed step by step how to return the Wuffy dogs to get my full refund. Which I did. I originally ordered 2 dogs and 3 more were added on to my order.
I was disappointed that the video was deceiving as to the way the dogs didn't respond like the video showed.
All of the agents that I interacted with were very kind and informative.
I believe I have been patient long enough being out all this money, so I would appreciate a quick result.

13 March 2026
Unprompted review
Rated 2 out of 5 stars

Customer service did very well

Customer service did very well, only problem was that they would never provide me with a return address without going through all of these loopholes. Like writing a review for customer service, when all I wanted as a return address.

9 April 2026
Unprompted review
Wuffy logo

Reply from Wuffy

Hello Karen,

Thank you for your kind words about our customer service team!

To clarify, the short survey our team sends is completely optional and simply helps us gather product feedback and provide accurate return instructions.

That said, we're eager to review your case. It has been escalated to our support team, and an agent will be in touch shortly to discuss the next steps with you.

Please check your inbox whenever you have a moment.

Best regards,
Brooke from Wuffy

Rated 1 out of 5 stars

They Don't Understand English

They Don't Understand English, They Scam. Move The Company To America, And Hire American People.

9 April 2026
Unprompted review
Wuffy logo

Reply from Wuffy

UPDATE

Hi Joseph,

Thank you for this information.

After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime.

If you have any further questions, please do not hesitate to contact us again.
____________________

Hello Joseph,

We’re saddened to hear that the interaction with our customer service didn’t meet your expectations.

Wuffy is a legitimate business. We ship real orders, and we have a clear return and refund policy in place. We want to learn more what happened with your Wuffy. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Brooke from Wuffy

Rated 1 out of 5 stars

This is a scam and false advertising!

This is a scam and false advertising!
The product is nothing like the in the ad.
Your Company should be ashamed to cheat people out of their money.
I will not even waste more time and money trying to get a refund.

8 April 2026
Unprompted review
Wuffy logo

Reply from Wuffy

Hello Nadia,

Thank you for bringing this to our attention

For clarity, Wuffy is a legitimate business, and we operate in compliance with all legal requirements. We ship real orders and have a clear return and refund policy in place.

We want to learn more about what happened with your Wuffy order. To identify your order, we've sent you a request for additional details.

Please make sure to check your email inbox for our message whenever you have a moment.

Best regards,
Brooke from Wuffy

Rated 4 out of 5 stars

Talking to a person has been pretty…

Talking to a person has been pretty good
However,
Getting the dog returned has been a long process
They say they send e mail right after I hang up and it does not show up.
Very frustrating
Just want a refund and return dog
Please help,!

7 April 2026
Unprompted review
Rated 3 out of 5 stars

I can’t really answer this question yet…

I can’t really answer this question yet because I’m just getting started in the return process. I don’t know how it’s going to turn out until it is done. It would be better for people to take a survey at the end of the process instead of the beginning.

7 April 2026
Unprompted review
Wuffy logo

Reply from Wuffy

Hello Michelle,

Thank you for sharing your thoughts.

We understand that feedback can be clearer once the return process is completed, and your suggestion about survey timing will be considered for future improvements.

An agent is assigned to your case and will work with you to ensure everything is addressed and resolved properly.

Kind regards,
Brooke from Wuffy

Rated 4 out of 5 stars

They are not dismissing what I have…

They are not dismissing what I have requested.

6 April 2026
Unprompted review
Wuffy logo

Reply from Wuffy

Hi Carol,

Thank you for your feedback. It’s great to hear that our team addressed your request and ensured it was properly acknowledged.

We continually strive to provide smooth and responsive support for all our customers.

Best wishes,
Brooke from Wuffy

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