Really really lovely company, Nick from customer service was so helpful. Had a glitch with my app and Nick was able to help. The constant update during the process of sorting my account was very ad... See more
Company replied
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See what reviewers are saying
Great app for booking flights quickly and easily. Smooth interface, clear pricing, and reliable service. Highly recommend Vuelo for hassle-free travel planning!
Company replied
This company not only gives families/people opportunities to travel. They are real people behind the back ground who will go out of there way to sort any issues out for you. Gene and nick really are l... See more
Company replied
I had a really smooth experience using the Vuelo app to book our summer trip. The whole process was quick, intuitive, and easy to navigate. I especially liked how simple it was to compare options an... See more
Company replied
Company details
Written by the company
Travel with financial flexibility with Vuelo. Spread the cost over interest free instalments.
Contact info
222 Regent Street, W1B 5TR, London, United Kingdom
- +44 20 4587 9437
- support@getvuelo.com
- getvuelo.com
4.6
Excellent
462 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Setting and using a one time is easy
Setting and using a one time card is easy. All the details of the card are supplied and ready to use. Will use it again.
2 March 2026
Unprompted review
Reply from Vuelo
That is exactly the experience we designed it for! Simple, ready to go and no fuss. We look forward to helping you book your next trip! 💜
Brilliant from the start
This app is Just Awesome. Vuelo is user friendly with a very easy to navigate application. No bells and whistles, customers can see all the important aspects or their purchases at a click of a button. Brilliant concept and one I shall be taking advantage off long into the future.
2 April 2026
Unprompted review
Reply from Vuelo
Thank you so much for this! Keeping things simple and easy to use is exactly what we aim for, so it's wonderful to hear it's landing that way. We're so glad to have you with us and we look forward to making many more trips possible for you! 💜
What a great idea
What a great idea, easy to use and will definitely book holidays this way in the future
1 April 2026
Unprompted review
Reply from Vuelo
Thank you so much for the kind words! We built Vuelo with exactly this in mind, making it simple and stress free to spread the cost of your travels. We cannot wait to help you book your next holiday! 💜
Excellent help for emergency travels…
Excellent help for emergency travels and easy payments too.
7 February 2026
Unprompted review
Reply from Vuelo
Knowing Vuelo was there for you when it mattered most means everything to us! That is exactly why we built it — so travel is always within reach, even when life throws the unexpected your way. Wishing you many more adventures ahead! 💜
Reply from Vuelo
That means the world to us! Making travel simple and accessible is exactly what we set out to do. We hope to be part of many more adventures for you! 💜
It’s so easy and convenient to…
It’s so easy and convenient to organise. I wish I’d known about this payment method sooner. Very nice
29 March 2026
Unprompted review
Reply from Vuelo
That feeling when you discover something that just makes life easier!💜 So happy Vuelo has been that for you. We work really hard to make travel payments as smooth as possible and it means a lot to hear it's making a difference. 💜
Reply from Vuelo
That's what we like to hear! Quick and easy is what we're all about. Thanks for the recommendation and happy travels! 💜
Fraudulent account was opened in my…
Fraudulent account was opened in my name. Nobody responding to my emails or calls to close the account and rectify .
5 days later and still no personal update from Vuelo regarding this matter. Note they clearly don’t take fraud as seriously as they claim to!
23 March 2026
Unprompted review
Reply from Vuelo
We’re sorry to hear how you’re feeling about this.
We’ve reached out to you multiple times via email regarding this matter but haven’t received a response so far.
It’s important we hear back from you so we can move forward and resolve this properly.
Please check your inbox (and spam/junk folder just in case) and reply to our latest message — we’re here to help and get this sorted as quickly as possible.
I have used Vuelo for a few travel…
I have used Vuelo for a few travel related purchases over the last few months. It is very easy to use and the payment terms are transparent. Anytime I have spoken with customer service, they are extremely friendly and very helpful. I especially love the ability to use one time cards for my travel needs.
25 March 2026
Unprompted review
Reply from Vuelo
Thank you so much for this wonderful review! It truly means the world to us to hear you've been enjoying the Vuelo experience.
We're so glad the payment terms have been clear and transparent, and that our team has been able to help you along the way. Hearing that the one-time card has made your travel purchases easier is exactly what we love to see.
We look forward to being part of your next adventure! 💜
This is an amazing way to have you…
This is an amazing way to have you dream vacations at no stress. And the customer service is excellent. I was confused about a charge and the patience and time with which Sofian gave me a breakdown and explained was top notch!
25 March 2026
Unprompted review
Reply from Vuelo
Thank you so much for this lovely review! It truly warms our hearts to hear that Vuelo has made planning your dream vacations a little easier and stress free.
We will absolutely pass on your kind words to Sofian. It's so great to hear that the time taken to walk you through your query made a real difference and that's exactly the experience we want every customer to have.
We look forward to being part of your next adventure! 💜
Easy app can be easily used with clear…
Easy app can be easily used with clear plans
25 March 2026
Unprompted review
Reply from Vuelo
Thanks so much for your review, really glad to hear you’re finding the app easy to use and the plans clear 💜
If you ever need anything or have any feedback, we’re always here to help.
LOVE THIS. GREAT FOR TRAVELLING
Amazing website. Truly a lifesaver, especially when you have to take a emergency flight and don’t want to splash out on a flight all at once.
Their customer service is great also!
Love this company
17 March 2026
Unprompted review
Reply from Vuelo
This is so lovely to read, thank you! We're really glad Vuelo has been a lifesaver for those moments when you need a flight and don't want to pay it all at once. That's exactly why we're here.
We'll make sure to pass on the kind words about our customer service team too, they'll love hearing this. 💜
This is the best card for travel.
This card is optimally suited for travel, vacation, and recreational activities.
24 March 2026
Unprompted review
Reply from Vuelo
Thank you so much! We're so happy to hear that Vuelo has been the perfect fit for your travel, vacations and recreational activities. That's exactly what we built it for.
We'd love to be part of your next adventure. 💜
I had uncertainty that my flight was…
I had uncertainty that my flight was going to go ahead due to the conflict in the Middle East but Justine from Vuelo done everything she could to ease our mind and find us a swift alternative on the same day departing from the same location to ensure we made our family wedding in Thailand I couldn’t fault this company or Justine the customer care agent who handled her Case one bit 👍🏻 managed to change our flights in a short space of time all for no extra cost amazing service !
22 March 2026
Unprompted review
Reply from Vuelo
Thank you so much for sharing this, it truly means the world to us. We're so glad the team was able to find a swift alternative and get everything sorted so you could make it to your family wedding in Thailand.
We'll make sure to pass on the kind words, they'll be so happy to hear this. Moments like these are exactly why we do what we do.
We hope the wedding was absolutely wonderful. Here's to many more happy travels ahead. 💜
AVOID This is such a unorganised and…
This is such a unorganised and unprofessional financial services organisation! They state below in replies that it was a temporary system update that caused the issues of getting threatened by emails about missed payments. Instead as of today I have received another threatening email about a purchase which was paid off last month, and apparently they are taking the payment on the 15th January 2026… it is the 22nd March 2026. I am now referring my complaint to thr Financial ombudsman Services and I implore others to follow suit. They have refused to log my complaint and investigate the dissatisfaction of their service. So now FOS can deal with them!.
22 March 2026
Unprompted review
Reply from Vuelo
Thank you for taking the time to share your feedback with us. We hear you and we want you to know we are taking this seriously. This is not the experience we want for any of our customers.
The emails you received were sent due to a temporary system update and no money has been or will be taken. We completely understand how these emails would have caused concern and we are sorry for the confusion.
We absolutely want to get this resolved for you and we are committed to working with you every step of the way. We have already reached out to you directly so please do check your messages.
If you would like to discuss this further, please contact us at support@getvuelo.com. We are here for you and we will see this through. 💜
With Vuelo it's very easy and simple to…
With Vuelo it's very easy and simple to book your holiday
21 March 2026
Unprompted review
Reply from Vuelo
Thank you so much for the lovely review! We're really happy to hear you found it easy and simple to book your holiday with Vuelo.
We hope you have an incredible time and we'd love to be part of your next adventure. 💜
Disappointed
Set up an account about 6 months ago and got a £1500 limit, so far so good, then this week i decided to look at holiays but when i logged in it says they have reduced my limit to zero,, pretty disappointed
17 March 2026
Unprompted review
Reply from Vuelo
Sorry to hear this, Robert.
I understand how frustrating that must feel.
Credit limits can change over time based on a few factors like account activity, repayment behaviour, and updated affordability checks, so it’s not always fixed even if everything looked good initially.
If you’d like, feel free to reach out to us at support@getvuelo.com and we’ll be happy to take a closer look at your account and explain what happened here.
What an amazing service
What an amazing service, great support team, easy to use and extremely helpful
20 March 2026
Unprompted review
Reply from Vuelo
Really appreciate you taking the time to share this and glad you’re enjoying the experience!
Great to hear the app and support team have been helpful, that’s exactly what we aim for.
Rubbish company
Can I put a zero?. Terrible. Making Payments on time and in advance, then credit suddenly dropped they said i should pay off some purchase, did that nothing. Then I get
Statements for past dates and months despite showing 15th March. Today is the 13/3. Received emails telling me my payments on 15th March
Has failed. What a none sense
13 March 2026
Unprompted review
Reply from Vuelo
Thank you for taking the time to share your feedback with us. We hear you and we want you to know we are taking this seriously. This is not the experience we want for any of our customers.
Regarding your credit limit, this is set automatically based on a periodic review of your account to keep lending safe and responsible. Your limit may be adjusted from time to time as part of this standard review process.
As for the emails and statements, we completely understand how confusing that must have been. This was related to a temporary system update that has now been resolved. No payments were taken and everything is in order on your account.
We are already in touch with you directly so please do check your messages. We want to make sure this is fully sorted for you. If you need anything at all, please reach out to us at support@getvuelo.com. 💜
Was great - at the beginning, not anymore.
Was great at the very start. Given a £5,000 limit. Quickly reduced to £3,000 without explanation, not really a problem but would have been great to know.
Anyway, good few months down the line having paid off most of the bookings in full and on time and only 1 booking remained over 12 months.
This was settled in February 2026 - roughly 4 months in because I kept getting “Missed Payment” emails.
No payment was attempted, and the money was always available to be taken.
I decided to pay off the account in full.
To my amazement, my credit limit was now taken away and showing £0.00
I closed my account as customer support were not able to give a valid explanation why the payments were not taken and why my credit was now £0.00.
Anyway… to my amazement, and I am absolutely bamboozled about this.
Today I receive an email that I have missed a payment for £22.48!
And that a further attempt will be made in 48 hours!
I don’t owe any money.
I paid off my account.
I closed my account.
I tried logging in - no account exists.
I tried creating account with same details - declined?!?!
So why am I getting an email wasting my time about a matter that should have been closed over a month ago?!?
Email was sent to support. I do not expect anything but an automated response claiming some rubbish that they are allegedly responsible with lending etc… or a system issue… a system issue that in my view took away my credit facilities.
- great system.
Anyway, at the very beginning and after using the account for the first few purchases = 5 Star.
Then 3 star… because of the evident problematic system which cannot take payments…
Now however… 1 star.
There is no valid explanation for why I am receiving any further communication from Vuelo relating to an account that has been settled.
I have checked my Credit Profile and to this date the account appears to be active, and up to date with a balance outstanding - not updated since start of January however.
13 March 2026
Unprompted review
Reply from Vuelo
Thank you for taking the time to share your experience with us. We hear you and we want you to know that we are taking this seriously. This is not the experience we want for any of our customers and we are committed to making sure this is fully resolved for you.
We want to reassure you that as per your request, your account has been fully settled and closed. The emails you received earlier today were sent due to a temporary system update that has now been resolved. No payments were taken and there is nothing outstanding on your end.
Regarding your credit limit, this is set automatically based on a periodic review of your account to keep lending safe and responsible. Your limit may be adjusted from time to time as part of this standard review process.
As for the credit reporting, this is something we really want to get sorted for you. We would recommend raising a dispute with the credit bureau and we will actively work alongside you every step of the way to make sure this is resolved.
We are already in touch with you directly so please do check your messages. We are not going anywhere and we will see this through with you. If you need anything at all, we are right here at support@getvuelo.com. 💜
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