Subly Reviews 34

I use it for hebrew captions and it's very accurate (more than Youtube). I also like the option to change the number of words and lines in a second (Although you might have to edit it manually again a bit).

However, there are some things I don't like:

1.The minutes are always rounded up
2.Video Quality with captions is very poor after download. So it's basically better to download the SRT file and use it with Youtube or the video editor.

Read terms and conditions before becoming a customer. Financially you are hooked on this company with renewals that starts without any message alerts before they charge you for money.
Subly is also expensive compared to ex.Turboscribe.

Lost ALL of our subtitle edits. I would not recommend Subly. The program says that it saves your work in the cloud but in fact, it lost ALL of our subtitle edits which took HOURS and tons of money to do. We service schools for the Deaf so this is a huge loss. We cannot trust this service. We also found a bug when adding new subtitles that also erased all of our work. The features seem good at first but it is extra time consuming to edit because when dragging a subtitle to a new location you have to do each one individually. If they bump up against each other they don't drag together. You have to do one at a time. After spending tons of money and time we still have no subtitles for our educational videos and it's an absolute nightmare.

Read the review how an amazing app gets only one star.

So,let's start. The idea and the web interface is 5 stars. But there is no mobile app,so -1 led to 4 stars. There are a good few missing features and seems the feature request are rarely been implemented,so -1 led to 3 stars.
There are a good few false information about why to purchase the monthly/annual license. Like it lies you have unlimited subscription but you get only 100 which is a joke,or premium support. So another -1 led to 2 stars.
And the biggest problem there is no support. No in app chat,no answers to mail,no nothing. If i pay for something the least i expect is an answer within 24-48 hrs. If you "promise" ""priority support"" then the expected response time is within 8 hrs. So,another -1 led to the well deserved 1 star.

You'll have to comb through every second of your video because it doesn't translate accurately, even when speaker's audio is clear.

This is ok for short length videos. However, with videos over 20 minutes in length, it is extremely time consuming.

Here are some of the things you'll be fixing:

• It splits acronyms into separate lines with a period at the end (e.g. USA becomes line 1: U., line 2: S., line 3: A.)
• It will capitalize letters that don't need it and not capitalize letters that do need it
• Punctuations are missing even when the next sentence begins with a capitalized letter of the word
• It will occasionally freeze when downloading, and you'll need to redownload

I'm updating my review: There seems to be no UNDO button. If you make a mistake, you're screwed.

Subly helps me, as a creator, to scale my work and offer new services to my clients. I have been using their product for a year now and I love to see how fast this company grows.

Keep up the good work!

Everything is super. I like your service. Very quickly helped to deal with the problem of obtaining a code for registration

Amazingly quick and helpful support with a great tool. Thank you again!

Excellent support! Very kind, fast and precise

OK product but extremely confusing pricing subscriptions. This led to being charged an extra month despite me not using the service in many months. I expected customer service to empathise and understand my situation however instead I was belittled and agent just kept arguing with me that their policy is perfectly clear and it’s my fault so I’m not eligible for a refund.

Such a valuable service for our business and their customer service team really makes them stand above the rest!

I recommend this product!! It is fast, correct and has so many languages. The service is personal and fast. It gives me the possibility to reach more people in the field of Listening, worldwide!

The support team is very efficient and ready to help till your issue is resolved. Will highly recommend Subly.

I wouldn't be able to create the content I want without a tool like Subly and I have yet to find another tool that does it as easily as Subly. Can't recommend it enough!

Absolutely fantastic service. Super helpful and promptly replied to all my inquiries. If every company worked like these guys, it would make us all very happy.

Subly does exactly what is says on the tin. It saves an enormous amount of time, and is incredibly easy to use.
Shoutout to their support team who are also really responsive and pleasant to deal with. I also really appreciate being able to upgrade and downgrade plans based on my volume required.

I found Subly from a referral from a friend. The second I tried it I was completely hooked. It makes it incredibly easy to add quality subtitles to any video that I create. Huge flexibility on the fonts/colors/layouts/watermarks. The transcripted was extremely accurate too, even for my my accent! Overall, 100% would recommend this to anybody needing subtitles on their content.

needed some help regarding subscription and the support team was very helpful and quick on their feet.

Subly is a great service and their customer service team got back to me with an answer to a query quickly and efficiently.

I love using Subly for captioning video content – the user experience is so easy to use and is extremely accurate in voice recognition. It saves me so much time and hassle! I recommend Subly to all my clients.