Sorted Reviews 398

I have been using Sorted for over 5 years, it was great initially, but now there are old limits and old rules since 2024. The software is not up to date with latest tax law and I have to double check a lot of information externally. Since it got acquired, it is basically abandoned.

Buggy. .. issues with basic percentage calculations for expenses. Virtually no support; wish I hadn't wasted so much time configuring everything.

Initial registration is good, taxes submitted good too.

However, later you start to see how empty this service really is. The business registration document isn't provided, so if you need one later you will have to contact city.

Button "Chat With Us" literally unclickable.

If you only care about someone submitting your expenses and income, once you manually sort them and upload(i haven't tried automatic ways here), then this service is fine. Hope this service improves, because paperwork in Germany is difficult already.

Used them to submit a form for tax number registration. They said it was submitted, but I still hadn't got a number after 2 months so I called the tax office and they said nothing had ever been submitted. No way to contact the company.

I have been using this platform with relatively few problems since 2022, but for whatever reason it has not been working correctly at all for a whole month now, and because of this my quarterly VAT declaration is already 3 weeks late! I have written the customer service many times, and they can only provide very vague answers with no clear estimate of when the problem will be fixed. For 240 Euro/year, I find this completely unacceptable. Avoid this platform at all costs!

Quick, friendly and effective email support.

In general I find Sorted to be a great service - it's really made the financial administration for me as a solo entrepreneur so much easier over the last two years.

Very much appreciated!

Great service and outstanding costumer service.

I am going to cancel my subscription soon. The tax reporting and booking functions relatively well, despite the somewhat sub-optimal usability, and the very limited help material to guide you through scenarios that go beyond the easiest and most basic ones. It used to be possible to talk to an accountant, but since the recent acquisition by Deel, you have to go through their website in order to contact an accountant. Deel is a nightmare just to sign up and login to, and the UX is poor overall. I tried to have a consultation with their accountant because they promise that if you are not satisfied, you can get your money back. I was not happy with the service because I didn't get the answer I was looking for, and it became impossible to contact the tax advisor after receiving the first answer. They initially refused to grant me a refund, I had to contact them three times and eventually only received a partial refund. After the experience, I am still not convinced I was talking to a human, the sentences coming from customer support sounded like they were from a bot, or someone who totally ignored what I've written in my previous replies. Totally unprofessional. Luckily ChatGPT was a lot more helpful than contacting their tax advisor.

Also to be pointed out is that if you have any extra income from rentals, sales of estate of investments, Sorted cannot manage that for you. Considering the price you have to pay, it's not worth it. I need a tool that allows me to manage all my sources of income without the help of an accountant, and that's not what sorted does.

Finally, I don't like the fact that I have to pay €60 every 3 months just for book keeping my expenses, rather than paying for the submission to the Finanzamt. That means if something goes wrong and you cannot submit the tax declaration, and you need another tool, you still had to pay a full year for nothing.

Mariana was exceptionally prompt and thorough when I emailed support for assistance. Her guidance made the process seem so simple and smooth when I was ready to throw in the towel.

Very helpful team, friendly and answering fast.

great software, saves me a lot of time and effort. And great customer service that answered all my questions quickly. Totally a recommendation.

I've been using Sorted since 2019 and I am very grateful to have such a straightforward means of book-keeping and filing taxes. I'm a freelancer with a fairly complicated tax situation (I work in the arts and have a a lot of expenses as part of my work, and I don't earn enough to employ someone to do my book-keeping). Sorted is a "one-stop shop" for all of my book-keeping and has saved me considerable time and effort.

Most recently, I asked for assistance regarding my 2023 tax declaration - I got a reply immediately with the exact information I needed.

Excellent customer service makes up for a somewhat glitchy and basic user interface.

I love Sorted for it's simplicity, though sometimes that is limiting.

However the quick response rate and useful tips from the customer support is excellent.

Sorted really makes everything taxes easy to digest, especially if you are an expat! The customer service is super efficient and responsive. Highly recommended!

Super support

Excellent portal to file the tax return even you have no tax filing knowledge. Well connected with Finance Department so you no need to prepare anything separately.
Although, their FAQ's and BOT is very useful but I would suggest to allow chat with real tax consultant for help on basic tax queries or issues while using Sorted.

It is trustworthy and it does not miss a deadline.
Easy to make invoices and to declare expenses. Everything is organised and easy to check.
Customer support is excellent, to the point and always fast responses.
If guidance is needed from an accountant, it is fast to organise an online meeting and the service is excellent again.

The interface is nice and easy to use and it's great to file German taxes. However I've experienced several bugs with expense records and my invoices appearing odd when I send them out which the support wasn't able to solve for me. So I'm not very happy with this.