Security Camera Warehouse Reviews 1,380

searched for a company to purchase a security camera system from for a month. SCW has been the best. There communication, technical service, and customer service is outstanding. A group of professionals who will treat you right and also have a physical location that is open to the public if needed. Customer for life, and I rarely write reviews.

Excellent company with superb products and even better customer support. I love all the tutorials they provide totally free on their website.

Greate service before and after the sale.

Polite, informative, and Responsive. Thank You.
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Staff is very helpful and product is great. We have SCW cameras at three job sites and will be getting more. Thanks

First of all I want to say the service itself has been excellent. every person I talked to has been very patient and has helped a lot. Now the reason for 4 stars instead of 5. I bought a 10 camera 4K system with 10 warrior 8 cameras and I added 1 gladiator to see the barn that is a little ways away. the Gladiator is great and did exactly what I wanted. The warriors on the other hand have a moisture issue on the inside of the lens. Every one of them produced a picture that is very blurry and not usable. I contacted SCW after the first 2 failed and they asked me to test all 10 and sure enough all 10 were bad. Needless to say I was not pleased after spending that amount of money on a security camera system especially since the robberies in the area are still happening daily.

I contacted SCW again yesterday and they are air shipping 10 new cameras for delivery today. So hopefully they have the issue fixed and I will have them up and running tonight protecting my house. I can not review the software yet as I have been concentrating on the camera issues. Hopefully I can update the review after I get the new cameras

Update: I received the new replacement cameras and they are working great. I work in manufacturing so I understand things happen. The key is how you handle the hiccups and how your customer is protected. SCW was very responsive and sent replacements instantly. They never tried to say that I must have done something wrong or that it was my fault in any way. The people at SCW were great and issues were taken care of. I have 3 more cameras to install but I do not feel there will be any issues. Thanks again for great customer service.

We had a need for a camera in our condo complex to record suspected drug activity and the system we purchased works wonderful even in low light the camera stays in color for great nightly video. The Tech service is also outstanding! Thanks

Excellent products. Ordered 16 channel nvr and eight 2.0 cameras, Very satisfied with quality of both, Order arrived one day after being ordered with free shipping. Truly a plug and play system.

Pros for me where ONVIF compliance, 2019 NDAA compliance, superior resolution choices (there’s no point to a camera without good resolution), interoperability with 3rd party cameras if needed, expandable for later if I want to swap out the NVR, remote viewing, email alerts (I set mine up to text me which you can do with AT&T as you use your email to text a phone number).

Cons- 1) the SCW view station is not intuative at all. You can not manipulate settings and view individual files very easily. Or, if you can, it’s not very clear to me. To change sensitivity settings, a pop up directs the user to the WebUI interface, which can be glitchy for MAC users. I haven’t contacted support yet but plan to do so. Maybe it’s because I’m using a MAC. 2) the sensitivity settings could use some DIY advice in the directions. IE: setting the sensitivity to #2 of 100 will generally remove false positive alarms.

Still very happy though. Day 2 after install, found a guy trying to open my fence and get into the yard! He was smoking and counting money which I got all on recording. My wife said “thank you so much for installing the cameras!” Score one for me.

Great Service and Equipment

Sales staff and tech support always ready and willing to help. 35 SCW cameras deployed and 3 NVR's. Departments who have access to the NVR love the resolution and clarity of the cameras.
SCW is our standard for Security Cameras.
David L. Local Municipal Government.

Bought my first system for my lake property about 1.5 years ago. I’ve been an Instrumentation Tech for nearly 40 years and have worked on video systems in the past. Unfortunately, I had a number of issues with the SCW equipment that I couldn’t work out and one owner induced problem. SCW tech support was great. Over a number of weeks, the equipment is 75 miles from home, so I couldn’t work on it except for Friday evenings and weekends, the SCW guys, there were two at one point, worked through the problems. Overall, they spent close to three hours with me on the phone. They were even pleasant to me when working through the owner induced problem which I sheepishly admitted to changing the password and apparently wrote it down incorrectly and could no longer access the NVR software. They simple said “it happens.”

Just this week I received the second system I purchased from SCW which is their 4K model. I am going to install this system at my work place. It will replace an existing well know name professional equipment system I installed 7-8 years. The $1300 software package that operates this system was obsoleted 6 months after I purchased it. The $1100 each, cameras were obsoleted shortly after that and the software only supported a few other camera models which were also obsolete. When I needed to replace a camera, I had to get it off an internet auction site.

I’ve tested the new equipment and everything works. I haven’t purchased the 4K monitors yet but using just a PC monitor for the initial testing, the video quality is great. It’s as good or better than the existing cameras in use. I can’t wait to see what it looks like with 4K monitors.

I had a tech question for this system that related to bringing the outputs from a number of cameras in another building over fiber optic cable back to the NVR. I was pretty sure how to make it work but wasn’t positive. The Tech Support guy was so interested in helping me, he wasn’t listening to me say that I understood what he was explaining but he wasn’t answering my specific concern. But we eventually got through this problem and I got my question answered.

I deal with a lot of vendors and contractors for my workplace. I wish they all operated like the folks at SCW.

Discovered SCW by trying to find a camera system locally. It was the best "find" for our church. They gave us a prompt and courteous visit. They also assigned Amber as our contact, which has been a great experience, she is on top of all our questions, and very helpful.

I purchased a 4K NVR and camera system several weeks ago. I did not purchase all cameras initially so I could see if the base system would be acceptable and how the different cameras worked. The system has exceeded all of my expectations. This purchase was for an additional 4K camera. The new camera is performing as expected.

Had a minor issue as my billing and shipping address are different. Stu just needed a little info to fix the issue and all was go to go. FYI, I watch Garage Rescue and noticed that SCW was used all the time for the security systems. That is how I found you.

Very professional, fast and helpful.

Great technical support and superb customer service. After much research and debating I decided to try SCW because in part, of the reviews I read. During the installation we had issues with the firewall and router. Support continued to work the challenge and solved it with a great attitude and a smile, I could see over the phone. Thanks SCW.