SBK Reviews 

310
•
TrustScore 2 out of 5

1.8

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Rated 2 out of 5 stars

Refusing to pay a winning settled bet live chat saying have credited when haven't taken losing bets from balance not paid winning bet. Live chat hopeless. Have been with company a few months and was h... See more

Company replied

Rated 1 out of 5 stars

AVOID like the plague. Within minutes of depositing £100, I receive an email saying my account has been suspended as someone at my address is noted as having a self exclusion. I like in a block of f... See more

Company replied

Rated 2 out of 5 stars

Unstable - especially on Saturday afternoons. You deposit money and half an hour later, as the 3pm kick-offs approach, it’s impossible to log in and place your bets (“internal error” message display... See more

Company replied

Rated 1 out of 5 stars

So I signed up and instantly got a email saying I was ineligible for the sign up bonus, no reason why just said I couldn’t have it but they did say I could bet as normal, so no, I’ve gone back to sky... See more

Company replied

Company details

  1. Business Services

Written by the company

SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

310 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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1.8

All reviews

(310)

95 reviews in the last 12 months

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Rated 1 out of 5 stars

Bonus scam

Stupidly didnt check the reviews before hand but see same issue as everyone else. Placed bet didnt recive email till after saying not elligble for bonus for reasons unknown as thats what they advertise. Have withdrawn the rest of my deposit and closing account horrific site.

15 April 2026
Unprompted review
SBK logo

Reply from SBK

Hi Luke,


Sorry to hear about your experience, and thank you for taking the time to share the details.

We apologies for the experience you had with us.


Please contact us on suppost@getsbk.com and the relevant team will be happy to help!

Rated 1 out of 5 stars

New customer - No Bonus

New customer, SBK grabbed my attention with the bet £5 get £30 in bonus sports welcome offer.
Deposited and wagered as per terms and conditions.
Shock no bonus.
Support very unhelpful apparently on sign up they sent a email advising not eligible (which I’ve not received) but bonus still shows as active on account.
Click bait offering a great welcome bonus, get you signed up and then no bonus.
I’ve complained to support will add outcome if /when they respond further.

14 April 2026
Unprompted review
SBK logo

Reply from SBK

Hi Hatts,


Thanks for sending in your feedback.

We apologies for the experience you had with us.


Please contact us on suppost@getsbk.com and the relevant team will be happy to help!

Rated 1 out of 5 stars

I have been placing bets with this site for a few months

I have been placing bets with this company for a few months, horse racing and soccer bet builder and soccer acca bets, wasnt very lucky all of them lost...

Then i had one of my bet builder bets come in or at least i thought it had, it was a team to win with certain players to have shots on target in the match, people who do bet builders know how this works, i only bet with sites that have super sub or fresh legs gas this site calls it, where if a player gets injured or subbed of the player replacing him becomes the player you need to getba shot on targer, its called insurance which i always take wont place this kind of bet otherwise, player gets subbed not managing a SOT but thankfully his replacement did manageva SOT , great i thought bet in, but it wasnt credited so it said bet loser, i have sent them an email about it and if they sort it out ill get back and replace this review with 5 stars but not holding much hope has they dont seem to have very good reviews on this site and others but we'll see...

12 April 2026
Unprompted review
SBK logo

Reply from SBK

Hi team, Sorry to hear about your experience, and thank you for taking the time to share the details. Bet builder outcomes are settled based on official rules and data, including how specific markets such as player shots on target and substitutions are applied. We understand your concern around this settlement and appreciate you’ve already reached out to our team. Please continue to work with our support team at suppost@getsbk.com, and we’ll review the bet for you and clarify how it was settled.

Rated 1 out of 5 stars

Shocking customer service

Shocking customer service. Can’t use tokens worth £20 as no matter what selection I make they say no. Didn’t get my £30 welcome bonus either. Shocking.

11 April 2026
Unprompted review
SBK logo

Reply from SBK

Hi Kayla,

Thanks for sending in your feedback.

Please contact us on suppost@getsbk.com and the relevant team will be happy to help you with your query!

Rated 1 out of 5 stars

Mislead and stole money from me

Mislead and stole money from me. Opted in to the bet £5 get £30 in free bets as it was active in my account's promotion tab, upon not receiving it I contacted their live chat and was told I wasn't eligible and couldn't be told why. The funny part is that the promotion is still active in my account even after this interaction! This is misleading and fraudulent and I can't wait to hear what the gambling commission has to say about it. Avoid avoid avoid!

11 April 2026
Unprompted review
SBK logo

Reply from SBK

Hi there, sorry to hear about your experience. Promotions are subject to specific eligibility criteria, which can sometimes affect whether an offer is awarded. That said, we understand how this situation may be confusing, especially if the offer is still visible in your account. Please contact our support team at suppost@getsbk.com and we’ll be happy to review this for you and provide further clarification.

Rated 1 out of 5 stars

Terrible

Terrible, wrongly settled my bet and dont respond. I had a player to have over 0.5 shots on target, they settled it as a loser when he had 2 shots on target

4 April 2026
Unprompted review
SBK logo

Reply from SBK

Hi there,

We’re sorry to hear about your experience and understand how frustrating this must be.

All bets are settled based on official data sources, but if you believe your bet has been settled incorrectly, we want to take a closer look and get this resolved for you as quickly as possible.

Please contact us at support@getsbk.com with your account details and the bet information, and our team will investigate this as a priority.

Rated 1 out of 5 stars

Do not make the mistake of using getsbk

Do not make the mistake of using this bookmaker, they are very untrustworthy and actually stole funds from me and refused to give them back. It was only £4.10 but its the principle. AVOID!

27 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi,

Thanks for contacting us and sending in your feedback.
We are sorry to hear about the experience you had.

Please contact our support team at support@getsbk.com and the relevant department will get back to you with a response.

Rated 1 out of 5 stars

Fraudulent bookmaker - would not recommend

Dodgy app - would not recommend. They double counted a bet i placed retrospectively. The first time it did not go through, so i placed it again. It lost and then it was only after the bet settled that they took the first bet too. DO NOT TRUST THIS COMPANY! I spoke to customer services and they completely dismissed my claims.

26 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi,

Thanks for contacting us and sending in your feedback.
We are sorry to hear about the experience you had.

Please contacting us our support team at support@getsbk.com and the relevant team will get back to you via email.

Rated 1 out of 5 stars

In response to your suggestion that I…

In response to your suggestion that I contact you via email (see earlier review), I can confirm I have already done this twice and you have not responded to either email. To comment on my review that I should email you underpins just how poor your service is. Trying checking your email!!

24 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi Andy,

Thanks for sending in your feedback.

The relevant team will get back to you via email with an update.
We're sorry for any inconvenience caused.

Rated 3 out of 5 stars

They offer decent promotions

They offer decent promotions, found their customer service good, but by god the site is just full of errors. So many occur during betting and half the time you lose any promotions youve opted into, hopefully this doesnt impact on your use of future promotions if they get removed. It has a lot of potential, but the site just has so many problems.

21 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi,

Thank you for your feedback. We’re glad to hear you’ve enjoyed our promotions and found our customer service helpful.

We’re sorry that you’ve experienced issues with the site and lost promotions this isn’t the experience we aim to provide. Your comments have been shared with our team as we continue to improve the platform and resolve technical issues.

We appreciate your input and hope future visits are much smoother.

Rated 1 out of 5 stars

Customer service is awful

Customer service is awful. I met the criteria for one of their offers but didn’t receive it. The Live Chat function doesn’t work and they don’t respond to emails or Facebook posts. I literally have no way of contacting this firm. Just appalling. Please avoid.

15 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi,

We’re sorry to hear about your experience. Some offers are subject to specific terms and conditions, and we understand how frustrating it can be if there’s any confusion.

If you’d like assistance with your account or the offer, please contact our support team at support@getsbk.com. They can review your case and help resolve any issues.

Rated 1 out of 5 stars

Awful joined yesterday got verication…

Awful joined yesterday got verication deposited 10 pound now account been temporary suspended ...cant log in ...no reply to any emails...see ya wont be using u again .....they reply weeks later after the offer has expired......big con avoid

13 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi,

We’re sorry to hear about your experience. Accounts may be temporarily suspended while standard verification and security checks are completed, especially after a recent deposit.

If you need assistance accessing your funds or resolving your account, please contact our support team at support@getsbk.com. They can guide you through the process to regain access safely.

Rated 1 out of 5 stars

I’m unable to add my card to this to be…

I’m unable to add my card to this to be able to withdraw money and on the app is a card I do not know who owns it with it not being my numbers on the card which is just terrible with money in there waiting to be withdrew and there customer service is shocking

13 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi,

We’re sorry to hear about your experience and understand your frustration. When using Apple Pay/Google Pay, this may mask the real card digits for security purposes, which can make it appear different from your actual card.

If you need assistance accessing your funds or updating your payment method, please contact our support team at support@getsbk.com
. They can guide you through the process to withdraw your balance safely.

Rated 1 out of 5 stars

Account Suspended - Withholding Funds

My account was suspended shortly after I deposited funds. After depositing £300, my account was suddenly restricted, and I am currently unable to withdraw the funds I deposited.

I have contacted customer support twice over the last 48 hours and have yet to receive a response. The support agent I had previously been dealing with was called Alice. While I appreciate it has only been 48 hours, the lack of acknowledgement or update is concerning. I will continue to monitor the situation closely and will update this review if the matter is resolved.

At present, it feels as though I have been encouraged to deposit funds only for my account to be immediately restricted afterwards, leaving my money inaccessible. I would expect a prompt response and clarification as to why my account has been locked and when I will be able to access or withdraw my funds.

I have read that under the standards set by the UK Gambling Commission, licensed operators must have fair and transparent complaints procedures and should acknowledge customer complaints as soon as reasonably possible, generally within three working days!!

If this matter cannot be resolved through the internal complaints process, I will ultimately escalate it to an independent Alternative Dispute Resolution.

I hope the operator addresses this issue promptly so that further escalation will not be necessary.

13 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi,

We’re sorry to hear about your experience and understand your concern. Accounts may be temporarily suspended after deposits while standard verification and security checks are carried out.

If you need assistance accessing or withdrawing your funds, please contact our support team at support@getsbk.com
. They will be able to review your account and provide guidance on the next steps.

Rated 1 out of 5 stars

Won’t be given the welcome free bets if someone at the same address has an account!!!

Welcome bonus online where you sign up and get a bonus of £30 in free bets if you place a £5 bet and signed up not knowing my partner has already got an account and we live together. I questioned about not receiving my free bets after making a qualifying bet to find out you can’t get the bonus if someone in the same address already has an account! I have never heard of anything like this! It was not stated clear enough on the terms and conditions and we have now therefore deleted our accounts and will not be using this app! AVOID!!!!

12 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi,

We’re sorry to hear about your experience. Our welcome bonus is subject to specific terms and conditions, including restrictions on multiple accounts at the same address, which are in place to ensure fairness and comply with regulatory requirements.

We understand this may not have been immediately clear, and we appreciate your feedback. If you have any further questions or would like clarification, please contact our support team at support@getsbk.com

Rated 5 out of 5 stars

I’m not one to leave good reviews…

I’m not one to leave good reviews because most betting sites are shocking. But genuinely this is the best betting site I’ve used. Great selection of sporting events, fast withdrawals and credited all my free bets. 10/10 so far.

10 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi,

Thanks for your feedback! We’re glad to hear you’re enjoying the site and finding the selection of sports and withdrawals convenient.

We’ll keep working to make the experience even better and appreciate you taking the time to share your thoughts.

Rated 1 out of 5 stars

DO NOT USE

DO NOT USE! SCAM SITE! They’ll lock your account as soon as you make the bet and not respond to any of emails. This is completely illegal.

7 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi,

We’re sorry to hear about your experience. Accounts may be temporarily suspended for standard verification or security checks, which are in place to protect both customers and the platform.

If you’d like us to review your case in more detail, please contact our support team at support@getsbk.com
so we can investigate and assist you directly.

Rated 1 out of 5 stars

They refused to honour the £30 sign up…

They refused to honour the £30 sign up bonus - so I closed my account immediately!! Can't be trusted!!!

UPDATE: In response to their response - I had already contacted you!! You simply are untrustworthy!! - Fooled me once!!!!

10 March 2026
Unprompted review
SBK logo

Reply from SBK

Hi,

We’re sorry to hear about your experience. Sign-up bonuses are subject to specific terms and conditions, which are applied to ensure fairness and compliance with regulations.

If you’d like us to review your case in more detail, please contact our support team at support@getsbk.com
so we can assist further.

Rated 1 out of 5 stars

Disinterested in Fraud

Never heard of this mob until I began receiving emails regarding an account in my name/email address that has been opened fraudulently.

I have tried to contact them repeatedly, including using a deeply hidden telephone number which, surprise surprise, was unmanned during business hours on a Friday.

SBK is clearly a profit making black hole and I am looking forward to hearing what the Gambling Commission has to say about them.

UPDATE
I find it interesting that the company only showed the slightest interest after I posted my negative review.
Others can now judge.

27 February 2026
Unprompted review
SBK logo

Reply from SBK

Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how concerning it must be to receive emails about an account you did not open.

Please be assured that we take reports of potentially fraudulent activity extremely seriously. If an account has been opened using your details without your knowledge, our Security and Compliance Team will investigate this as a priority and take appropriate action, including suspending the account while we review the matter.

I am afraid that we do not offer support via phone. We would encourage you to contact our support team directly at support@getsbk.com with the subject line “Fraud Investigation, Urgent” so we can locate the account in question and resolve this for you as quickly as possible.

We are fully licensed and regulated, and we are committed to operating transparently and in line with all regulatory requirements. We hope to resolve this matter promptly and restore your confidence in our service.

Rated 1 out of 5 stars

Basically if you do a bet with this…

Basically if you do a bet with this crowd you have to read every term and condition as they differ from every other bookies, if you back on player market don't do it until you see the teamsheet so you can't do accum over the day as they don't void the bet if player doesn't start but comes on with 1 mins to go.Not very good that they'd rather lose a customer than pay out 100€ bet?

14 February 2026
Unprompted review
SBK logo

Reply from SBK

Thanks for taking the time to leave a review. We’re really sorry to hear that you were disappointed with your experience.

We completely understand how frustrating it can feel when a bet doesn’t settle the way you expected — especially on player markets. Our rules around player participation (including bets standing if a player comes on as a substitute) are outlined in our terms and are applied consistently.

We certainly would never want to lose a customer over a €100 bet, and it’s not about avoiding payouts; it’s about applying the same rules fairly and consistently to all bets placed.

If you’d like us to take another look at your specific bet or talk it through in more detail, please reach out to our support team with your account details, and we’ll be happy to review it with you.

Thanks again for your feedback; it genuinely helps us improve.

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