Refusing to pay a winning settled bet live chat saying have credited when haven't taken losing bets from balance not paid winning bet. Live chat hopeless. Have been with company a few months and was h... See more
Company replied
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Refusing to pay a winning settled bet live chat saying have credited when haven't taken losing bets from balance not paid winning bet. Live chat hopeless. Have been with company a few months and was h... See more
Company replied
AVOID like the plague. Within minutes of depositing £100, I receive an email saying my account has been suspended as someone at my address is noted as having a self exclusion. I like in a block of f... See more
Company replied
Unstable - especially on Saturday afternoons. You deposit money and half an hour later, as the 3pm kick-offs approach, it’s impossible to log in and place your bets (“internal error” message display... See more
Company replied
So I signed up and instantly got a email saying I was ineligible for the sign up bonus, no reason why just said I couldn’t have it but they did say I could bet as normal, so no, I’ve gone back to sky... See more
Company replied
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
1 Commodity Quay, E1W 1AZ, London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Stupidly didnt check the reviews before hand but see same issue as everyone else. Placed bet didnt recive email till after saying not elligble for bonus for reasons unknown as thats what they advertise. Have withdrawn the rest of my deposit and closing account horrific site.

Reply from SBK
New customer, SBK grabbed my attention with the bet £5 get £30 in bonus sports welcome offer.
Deposited and wagered as per terms and conditions.
Shock no bonus.
Support very unhelpful apparently on sign up they sent a email advising not eligible (which I’ve not received) but bonus still shows as active on account.
Click bait offering a great welcome bonus, get you signed up and then no bonus.
I’ve complained to support will add outcome if /when they respond further.

Reply from SBK
I have been placing bets with this company for a few months, horse racing and soccer bet builder and soccer acca bets, wasnt very lucky all of them lost...
Then i had one of my bet builder bets come in or at least i thought it had, it was a team to win with certain players to have shots on target in the match, people who do bet builders know how this works, i only bet with sites that have super sub or fresh legs gas this site calls it, where if a player gets injured or subbed of the player replacing him becomes the player you need to getba shot on targer, its called insurance which i always take wont place this kind of bet otherwise, player gets subbed not managing a SOT but thankfully his replacement did manageva SOT , great i thought bet in, but it wasnt credited so it said bet loser, i have sent them an email about it and if they sort it out ill get back and replace this review with 5 stars but not holding much hope has they dont seem to have very good reviews on this site and others but we'll see...

Reply from SBK
Shocking customer service. Can’t use tokens worth £20 as no matter what selection I make they say no. Didn’t get my £30 welcome bonus either. Shocking.

Reply from SBK
Mislead and stole money from me. Opted in to the bet £5 get £30 in free bets as it was active in my account's promotion tab, upon not receiving it I contacted their live chat and was told I wasn't eligible and couldn't be told why. The funny part is that the promotion is still active in my account even after this interaction! This is misleading and fraudulent and I can't wait to hear what the gambling commission has to say about it. Avoid avoid avoid!

Reply from SBK
Terrible, wrongly settled my bet and dont respond. I had a player to have over 0.5 shots on target, they settled it as a loser when he had 2 shots on target

Reply from SBK
Do not make the mistake of using this bookmaker, they are very untrustworthy and actually stole funds from me and refused to give them back. It was only £4.10 but its the principle. AVOID!

Reply from SBK
Dodgy app - would not recommend. They double counted a bet i placed retrospectively. The first time it did not go through, so i placed it again. It lost and then it was only after the bet settled that they took the first bet too. DO NOT TRUST THIS COMPANY! I spoke to customer services and they completely dismissed my claims.

Reply from SBK
In response to your suggestion that I contact you via email (see earlier review), I can confirm I have already done this twice and you have not responded to either email. To comment on my review that I should email you underpins just how poor your service is. Trying checking your email!!

Reply from SBK
They offer decent promotions, found their customer service good, but by god the site is just full of errors. So many occur during betting and half the time you lose any promotions youve opted into, hopefully this doesnt impact on your use of future promotions if they get removed. It has a lot of potential, but the site just has so many problems.

Reply from SBK
Customer service is awful. I met the criteria for one of their offers but didn’t receive it. The Live Chat function doesn’t work and they don’t respond to emails or Facebook posts. I literally have no way of contacting this firm. Just appalling. Please avoid.

Reply from SBK
Awful joined yesterday got verication deposited 10 pound now account been temporary suspended ...cant log in ...no reply to any emails...see ya wont be using u again .....they reply weeks later after the offer has expired......big con avoid

Reply from SBK
I’m unable to add my card to this to be able to withdraw money and on the app is a card I do not know who owns it with it not being my numbers on the card which is just terrible with money in there waiting to be withdrew and there customer service is shocking

Reply from SBK
My account was suspended shortly after I deposited funds. After depositing £300, my account was suddenly restricted, and I am currently unable to withdraw the funds I deposited.
I have contacted customer support twice over the last 48 hours and have yet to receive a response. The support agent I had previously been dealing with was called Alice. While I appreciate it has only been 48 hours, the lack of acknowledgement or update is concerning. I will continue to monitor the situation closely and will update this review if the matter is resolved.
At present, it feels as though I have been encouraged to deposit funds only for my account to be immediately restricted afterwards, leaving my money inaccessible. I would expect a prompt response and clarification as to why my account has been locked and when I will be able to access or withdraw my funds.
I have read that under the standards set by the UK Gambling Commission, licensed operators must have fair and transparent complaints procedures and should acknowledge customer complaints as soon as reasonably possible, generally within three working days!!
If this matter cannot be resolved through the internal complaints process, I will ultimately escalate it to an independent Alternative Dispute Resolution.
I hope the operator addresses this issue promptly so that further escalation will not be necessary.

Reply from SBK
Welcome bonus online where you sign up and get a bonus of £30 in free bets if you place a £5 bet and signed up not knowing my partner has already got an account and we live together. I questioned about not receiving my free bets after making a qualifying bet to find out you can’t get the bonus if someone in the same address already has an account! I have never heard of anything like this! It was not stated clear enough on the terms and conditions and we have now therefore deleted our accounts and will not be using this app! AVOID!!!!

Reply from SBK
I’m not one to leave good reviews because most betting sites are shocking. But genuinely this is the best betting site I’ve used. Great selection of sporting events, fast withdrawals and credited all my free bets. 10/10 so far.

Reply from SBK
DO NOT USE! SCAM SITE! They’ll lock your account as soon as you make the bet and not respond to any of emails. This is completely illegal.

Reply from SBK
They refused to honour the £30 sign up bonus - so I closed my account immediately!! Can't be trusted!!!
UPDATE: In response to their response - I had already contacted you!! You simply are untrustworthy!! - Fooled me once!!!!

Reply from SBK
Never heard of this mob until I began receiving emails regarding an account in my name/email address that has been opened fraudulently.
I have tried to contact them repeatedly, including using a deeply hidden telephone number which, surprise surprise, was unmanned during business hours on a Friday.
SBK is clearly a profit making black hole and I am looking forward to hearing what the Gambling Commission has to say about them.
UPDATE
I find it interesting that the company only showed the slightest interest after I posted my negative review.
Others can now judge.

Reply from SBK
Basically if you do a bet with this crowd you have to read every term and condition as they differ from every other bookies, if you back on player market don't do it until you see the teamsheet so you can't do accum over the day as they don't void the bet if player doesn't start but comes on with 1 mins to go.Not very good that they'd rather lose a customer than pay out 100€ bet?

Reply from SBK
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