Get Rung Reviews 209

WORST CUSTOMER SERVICE - THEY ARE ACCUSATORY AND PUSH BLAME ON CUSTOMER (in my opinion).

All I wanted was to know the lifespan of their product and I get accused to trying to get in a "pissing match" with them (their words not mine).
So I wrote a not so glowing review of this product but I have since changed my review to talk and show the poor customer service I have received.

Either way the product totally fell apart (after 10 years of basically no use) but it was the way I was treated that is appalling and I want potential customers to read for themselves and decide so I will include their and my correspondence with each other and let you be the judge.

This is what I first wrote:
"I have a question I have 20 of these tiles 10 red and 10 white. How long are they supposed to last as the red ones are all dried out and falling apart. They were hardly ever used and kept in the storage bag."

This was the companies response:
"Under normal conditions they typically last many many years. I have no idea under what conditions they were stored in and how they were affected. Sort of impossible for us to speculate."

I wrote back:
"Well they are about 10 years old. I wasn't sure if they had a lifespan of the foam."

They wrote back:
"Plus if you have that amount of tiles, you may not have bought from us as we don’t sell in those quantities."

I then left a poor review and this is what they wrote me back asking me to remove the review:
"Really? You write us a 1 start review based on this interaction? Let me help here a bit and I hope you choose to do the right thing.

1) You cannot buy 10 tiles of a color, those are pack if you take the time to review the ordering
2) we have no idea what storage conditions are. In AZ here, that could be very hot and dry and most things don't last 10 years
3) you could not have spent $500 on 20 tiles of any of our products, no way about that, way more than ours cost
4) when you don't use any flexible product for 10 years, it can lose its elasticity, this is common sense

Now, we are happy to help, but it seems you are just looking for some sort of a fight with us and we don’t' even thing you bought from us to begin with. Happy to help you out, but kindly remove that review as it is not pertinent."

I wrote back with pictures of their product showing it was theirs and falling apart:
"my apologies it looks like 12 and 12 of each I didn't count them all but it sure looks like your product to me."

This is the response I get back again asking me to remove my poor review:
"Great, of course it is ours seeing that. But you let some foam rot in a dry hot basement and our reply to your message should have found no offense to you whatsoever. We answered what we could. Your review online was an incredibly uncalled for act of aggression and spite. We are formally requesting you remove it. thank you"

My response:
"Actually my basement is kept at 68 degrees and humidity is kept between 30 to 50 percent. And all I asked was how long they should last which you did not answer. "

And their final response:
"Actually did and still had no idea about storage when I did. I’m not continuing this stupid pissing match with you. Clearly you are just someone wanting to D’ana he to others, hence the review. We d already files a claim so be it. Thanks for reaching out to simply harass us. We won’t rely further. You should be ashamed of yourself "

So you decide for yourself if this is a company you want to give your business to. I'm just letting you know what happened to me.

Not happy with the customer service

The mats have lasted years and are still in great condition. I bought the 1 inch interlocking mma mats

Love the Get Rung mats I purchased. They are easy to lay out, to clean and transport. They are great for jiu jitsu. I do recommend them.

I purchased 25 interlock flooring sized 25x12x25 in blue from Bargains and Buyouts for a discounted price of $40. Each tile Varies in at least two shades of blue but I like the variation and the carpet tiles fit perfectly in a section of my basement. Each tile interlocks perfectly. I like the idea if one tile gets stained, you can easily remove it and clean. The 26 tiles were the only set Sold at the store. I got a good deal for the number of tiles I purchased. I like and recommend to others that want a temporary look that can easily be moved around.

The best service, quality and price

As advertised, on time and in good condition.

Product was exactly as described, the price was great, and shipping was very quick. I would definitely use GetRung again in the future.

Delivery was good, color was very inconsistent. I ordered white and only a third were white. Lots of grey’s

Great company to buy from. They answered a question of mine promptly, and shipped very fast (both the free sample and then my order the following week)

Very reasonably priced, quick shipping, very well made

Great product and quick delivery. The price they list is all inclusive...includes tax and shipping. No hidden fees. Their customer service is also great. You get to talk to an actual person.

Look at the reviews, their product feels like a good quality, it is extremely discolored and can't be used for cosplay, but as a mat to play on for a cement floor it is fine.
As for their customer service, don't bother! They are rude and will just point out that you got free shipping on a $15 product(Walmart's price) that they charge $20 to $30 dollars on. Also they swear, I asked about the discoloration after it shipped to get advice on the kind of spray paint to use to fix it and they said, and I quote "What the hell is wrong with you?!?"

If you need EVA tiles and color doesn't matter then go ahead and buy them!

Product was of same quality as other similar products I have tested or purchased, less expensive, and shipping was free. Questions were answered promptly and accurately, and product has held up to use beyond what was suggested for it -- for over a year.

Great product, easy to install. Couldn't believe how fast I got them - great experience!

Great product and fast delivery. Would definitely buy from again.

Good service and speed of delivery. The panels are really good and nice to walk on. Installation is very quick and perfect for kids to play on instantly.

Best flooring I have ever used in my kids rooms. Durable easy to clean and great colors to add a little fun.

Good product and fast service.

I receive my orders within two days . I never pay shipping which saves us a ton of money. We will always use them.