Very dissatisfied and disappointed as they delivered the food 1 hour early than required and was made to keep it with no apologies.Had to warm the food up at the required time which doesn't taste the... See more
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⭐⭐⭐⭐⭐ I recently had the pleasure of watching Saleem at Rizq perform an incredible magic trick, and I was absolutely blown away! His talent and charisma made the experience unforgettable. From the... See more
Its a shariah compliant challenger bank. For me your basic features are working fantastic. Using with curve (both physical & virtual cards), no issue with apple pay. But, please add on... See more
Company replied
opened the account in May, only 4 months in their payment partners have closed accounts, Rizq are blaming their payment partners, when i contacted the payment partners they are saying that you are Riz... See more
Company replied
Company details
- Financial Institution
- Alternative Financial Service
- Bank
- Cashback Provider
- Currency Exchange Service
- Non-Bank Financial Service
Written by the company
Rizq is the first fully digital sharia compliant, ethical financial institution in the UK. We offer retail and business accounts that are seamless, secure, and easy to sign up to.
Contact info
30 Churchill Place, E14 5RE, London, United Kingdom
- info@getrizq.co
- getrizq.co
2.8
Average
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Rizq
Hi Abid,
Thanks for taking the time to share your experience with us, and we are happy to hear that we met your expectations.
Please do not hesitate to contact our support team via chat or email if you need any help.
Thank you,
Team Rizq
Stolen my money
Stolen my money, I had my wages put in last night and now suddenly my balance is gone! No transactions gone out - nothing!
They always block my card when I spend the smallest amount, they delay my wages. Customer service is bad!
2 July 2021
Unprompted review
Nice Challenger Islami Bank for UK
Its a shariah compliant challenger bank. For me your basic features are working fantastic. Using with curve (both physical & virtual cards), no issue with apple pay.
But, please add on few basic banking features like
1. Direct debit facility
2. Pot features
3. Apple pay (Not everyone use curve)
4. Sent ur card designs to curve, so that if anyone use your nice card design would show up.
5. Improve notification for every money in & out to notify. For me money out doesn’t show any notification.
6. Please add on analysis for budgeting
7. Add other donation firms like islamic relief along with NZF in your donation portal for easy donation.
Overall doing great as beginners for shariah compliant banking. May Allah SWT bless your cause and make your way easier.
To get 5 star, Needs direct Debit, Pot features!
(During end of January and early February 2021 the bank had issues with bank accounts and mine like many got locked for few weeks, however, the company came back to normal function and currently working OK for regular use as primary bank.)
3 May 2021
Unprompted review
Reply from Rizq
Hi Nehal,
Thank you so much for choosing Rizq.
We are glad that you find our basic features up to your expectations, and we always highly appreciate our customer suggestions and feedback.
Feedback like this helps us continuously improve our customer experience by knowing what we are doing right, and what we can improve.
In fact most of the suggestions which you recommended are in the pipeline. Please, keep checking our website for updates. If you have any further suggestions, please let us know.
Please accept our deepest apologies for the situation that you faced at the start of the year. We have drastically improved our frameworks, policies, procedures, and other areas - so this should never happen again.
Thank you,
Team Rizq
Scam bank account lured people to bank…
Scam bank account lured people to bank with them by claiming to be a islamic bank they steal your money I have over £500+ stuck in there Central bank account
When I contact them they are very unprofessional and patronising I wouldn't trust them with your money I'm going to the media and will do everything I can to make people aware of this fraudulent bogus bank.
People do not bank with them I have loads of screenshots of how they treat people.
9 April 2021
Unprompted review
Reply from Rizq
Hi Sheikh,
Thanks for leaving a review and we’re very sorry to hear that you’ve had a poor experience with Rizq.
Unfortunately, your account has been suspended/restricted due to repeated activity that is against our Terms and Conditions which you can read in detail at https://getrizq.co/help/personal/.
We hope this resolves your query and if you have any further questions, please do reach out to us from the Emergency Email Back function on https://getrizq.co/faqs/.
Thanks,
Team Rizq
Earlier problems all sorted
Earlier problems all sorted. Great to see everything working fine again now. App is easy to use.
17 February 2021
Unprompted review
Reply from Rizq
Hi Arthur,
Thank you so much for choosing Rizq.
We apologize deeply for the situation you faced earlier. Our goal is to provide quality service to our customers, and we are glad to have been able to solve your issue.
Please do not hesitate to contact our support team via chat or email if you need any assistance. We are here to help and provide quality services to our customers.
Thank you,
Team Rizq
They have blocked all access to our…
They have blocked all access to our money and card purchases. It has been 4 weeks now. Do not use this bank. They will lie and not give your money back. Please anyone else in the same situation lets get together and log a complaint with FCA.
9 February 2021
Unprompted review
Reply from Rizq
We sincerely apologise we had to take action on some Rizq accounts, and we have been manually assessing them as quick as we can.
We are sorry that it has taken a little longer than we had initially hoped, and if you leave me your number and email address, then I will be happy to reach out directly to communicate further. Thank you!
Bank has been down for 3 weeks and I…
Bank has been down for 3 weeks and I have no access to my money. I will be changing my review to 5 star once is all sorted out. A quick update. I finally have access to my money. The bank seemed to get back on its feet which I’m very happy to see!
6 February 2021
Unprompted review
Reply from Rizq
We sincerely apologise we had to take action on some Rizq accounts, and we have been manually assessing them as quick as we can.
We are sorry that it has taken a little longer than we had initially hoped, and if you leave me your number and email address, then I will be happy to reach out directly to communicate further. Thank you!
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