I contacted your customer success team because I had an issue with my order. Your rep, Mira Ray, contacted me very quickly and resolved my issue. I received my order, correctly, a few days later. The... See more
Company replied
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Review summary
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Reviews shaping this summary
Great customer service! After not hearing anything about my order, I contacted customer service and was connected with Mira. She informed me that the product I ordered was so popular that they had sol... See more
Company replied
The Team at Redge Fit are great and the product is fantastic. The product has thus far exceeded my expectations with its versatility. The customer service is excellent. Mira did a fantastic job... See more
Company replied
So, I ordered the 240lb Redge Gym & it took a while before I got a tracking number. I contacted customer support (the ladies name was Mira) & she got back to me very quickly. She answered all of my q... See more
Company replied
Company details
Information provided by various external sources
The best home fitness equipment & fitness programs out in the game! Redge Fit is changing the game of home fitness by providing never before seen equipment that people will love. The equipment is designed to keep in the mind the modern minimalistic world.
Contact info
Canada
- getredgefit.com
4.3
Excellent
437 reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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So much potential
The bar isn’t wide enough. I can’t even grab it when I try to bar squat. The trainers on the app are using bands much longer than what I received. My bar won’t fit on the other side of the door without taking it apart. Takes too long to switch between exercises. I really wish I loved this thing. It has so much potential, but I am returning mine.
3 January 2025
Unprompted review
Reply from Redge Fit
Thank you for sharing your honest feedback. We’re sorry to hear that the Redge Fit didn’t meet your expectations, especially with the bar width and band length. We understand how important convenience and ease of use are for a smooth workout experience.
Your insights are truly valuable, and we appreciate you giving it a try. If you need any assistance with the return process, please don’t hesitate to reach out at support@redgefit.com —we’re happy to help. Wishing you the best on your fitness journey, and we hope you find the perfect equipment that works for you!
Exceptional support and service
Exceptional support and service. They responded quick and handled the issues even quicker, I wish your business all the success. Thank you !
19 December 2024
Unprompted review
Reply from Redge Fit
Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you had a great experience with our team. Your encouragement means a lot, and we’re always here if you ever need anything. Wishing you all the best, and happy training! 💪😊
Good for keeping toned and fit
ETA: Customer service sucks. When I contacted them about not being able to access the fee trial for the app, I was told if I left a 5 star review on trustpilot they would give me 1 year free access to the app. 3 months later and they have provided no access to the app, not even the 1 week trial. At first, they would respond to my text messages, but never responded to email or phone calls, by saying that if I would just leave a 5 start review they would give me a year access. After responding that I had already done so, and including proof, they simply quit responding to even the texts. Is the equipment worth the money? Probably. But the lack of training material, lack of customer service, lack of professionalism and accountability makes it all questionable. For that reason, downgrading to 3 stars.
Product was shipped quickly, but in 5 separate boxes, so it didn't all arrive at once. This is no big deal except the 7 day free trial to the app doesn't begin from the day you login with your code, but from when they send the email, which is when you place your order. I contacted them through text messaging and received a helpful response. I've used the equipment a little bit, so far, and it is easy to use and I've had no problems with it. I think an improvement would be for them to put together a booklet showing how to use the equipment to target different muscle groups, but I suppose that is all included with the app, which I haven't logged in to review, yet. I'll update once I've had a few days to check the app out.
Overall, it seems to be good equipment for those who travel a lot, desire to stay fit in their own home, or want to save money from a gym membership. Can you get enough resistance to bulk up? I doubt it. But to tone and keep fit? Absolutely.
8 December 2024
Unprompted review
Reply from Redge Fit
Thank you for taking the time to share your detailed feedback! We're glad to hear that your order arrived quickly, though we understand the inconvenience of receiving multiple shipments at different times. We also appreciate your insights about the free trial timing, and we’ll definitely take that into consideration for future improvements.
It’s great to know that you’ve found the equipment easy to use so far! Your suggestion for a booklet on targeting muscle groups is a great idea, and while the app does include guided workouts, we’re always looking for ways to enhance the user experience. We look forward to hearing your thoughts once you’ve had a chance to explore the app further.
You're absolutely right—while it may not be designed for serious bulking, it’s an excellent option for staying fit on the go, at home, or as an alternative to a gym membership. We truly appreciate your feedback and support, and if you ever need anything, don’t hesitate to reach out. Happy training! 💪😊
I am still waiting for for rest of my…
I am still waiting for for rest of my order to filled. Only received the mat, and wanting to start working out. I have tried every means for a week with e-mails,phone calls and comments on your Facebook. Just want the rest of the order. Please just respond to get this complete
Thanks
10 August 2024
Unprompted review
Reply from Redge Fit
Thank you for reaching out, and we're truly sorry to hear about the delay and lack of response — that’s not the experience we want any of our customers to have. We completely understand your frustration, especially when you're eager to get started with your workouts.
Please rest assured that we’re looking into this right away to get the rest of your order fulfilled as quickly as possible. A member of our team will be in touch shortly to provide you with a clear update and tracking information.
Absolute fire
Absolute fire! Don’t need to spend $$$ a year for the gym and I can bring it on road trips which I take often!
15 October 2024
Unprompted review
Reply from Redge Fit
Thanks for the great review! We're so glad our product is helping you. Safe travels and enjoy your workouts!
The band broke the first time using it
The band broke the first time using it, and I wasn't even pushing that hard on the overhead press.
Customer service was passable at best -- I had sent the initial email stating my case with all the pertinent info: name, problem, photo, order number. They sent a response requesting that I send an email to the same address with the same info again?? When I did, they responded again and were trying to be pushy about just having it replaced instead. I reiterated again that I have no interest in using such a shoddy, unsafe product. When all was done, they agreed to move through while making known that per policy they would only replace 50% of the cost of damaged equipment, even after I'd purchase the extended warranty!
Then, when I finally get the return label to print, it says it still requires postage! It's not prepaid, like any decent company would do.
Extremely disappointing lesson learned.
Edit: after reading this very review, they reached out and apologized with a full refund.
10 October 2024
Unprompted review
Reply from Redge Fit
Thank you for sharing your experience. We sincerely apologize for the initial frustration and the inconvenience you faced with both the product and the return process. We understand how disappointing this must have been, and we truly appreciate your patience in working through the resolution with our team.
We’re glad to hear that the situation was ultimately made right, and we appreciate the opportunity to improve from feedback like yours. Your experience is important to us, and we’re always looking for ways to enhance both our product quality and customer support. If there’s anything else we can do, please don’t hesitate to reach out.
Wishing you the best, and again, we truly appreciate your time and honesty.
Don't waste your money
Tried to order this on sept 5. Never recieved my item. On 9/24 I was told my order was in the "shipping que." My emails to support were bounced back as undeliverable. I have contacted my card company to get my money back.
5 September 2024
Unprompted review
Reply from Redge Fit
We sincerely apologize for the inconvenience and frustration you’ve experienced. This is absolutely not the level of service we aim to provide, and we’re truly sorry for the delay and communication issues you've encountered.
Thank you for bringing this to our attention. We’re currently reviewing what went wrong with your order and email support experience. If you’ve already initiated a chargeback, we understand and respect your decision. However, if you're still open to resolving this with us directly, we would be more than happy to assist you right away and ensure your order is fulfilled or refunded promptly.
Satisfied customer
I am very pleased with my new Redge fit, and the fast shipping was the cherry on top. I would like to note that I had a minor issue with my order, so I contacted customer service, where Amna was my agent. They took care of my concern with an exceptionally quick response time! Great product, even better customer service. I would highly recommend it. Thank you!
3 September 2024
Unprompted review
Reply from Redge Fit
Thank you for your wonderful feedback! We’re delighted to hear that you’re pleased with your new Redge Fit and the fast shipping. We’re especially glad to know that Amna provided you with exceptional customer service and quickly resolved your concern. Your recommendation means a lot to us. Thank you for choosing Redge Fit, and we’re here for you anytime you need us!
Update- Customer Service Has Been Great!
Update- Customer service has been very nice about talking to me and making this right. This could have possibly just been one bad set, which can happen occasionally. I am very excited to get back to using this again since it is one of the most convenient ways to get a workout in while traveling or in tight spaces. I will update again if this lasts a long time.
The product broke within 6 weeks and when I asked them about it, customer service just tried to sell me more products and warranties. Cheap product and bad customer service.
1 September 2024
Unprompted review
Reply from Redge Fit
We’re very sorry to hear about your experience with our product and customer service. We take these concerns very seriously, as our goal is to provide high-quality products and excellent customer support.
Could you please reach out to us at support@redgefit.com and provide us with more details about the issue you encountered with your product?
We apologize if our previous response seemed like an attempt to upsell. This is not our intention, and we genuinely want to resolve the problem you’re facing. Our team will thoroughly investigate the issue and work towards a satisfactory resolution, whether it’s a replacement, a repair, or another solution.
We value your feedback and are committed to making things right. Thank you for giving us the opportunity to improve.
REDGE FIT is one of the most reliable
REDGE FIT is one of the most reliable, unique, versatile gym equipment on the market. Its capability to provide an amazing pump gets me excited every time I use it. It is durable, it is fun and I’ve never been more happy with a fitness product before. I will definitely purchase more in the near future for friends and family.
30 August 2024
Unprompted review
Reply from Redge Fit
Thank you so much for your amazing feedback! We’re thrilled to hear that you’re enjoying your REDGE FIT equipment and experiencing great results. Your satisfaction is our top priority, and it’s wonderful to know that you find our product reliable, versatile, and fun. We’re grateful for your support and look forward to helping you with any future purchases for your friends and family. Keep up the fantastic work, and thank you for being a part of the REDGE FIT community!
Broken band
I too am in the same boat with many others. This was purchased for me, for father's day, this year. When I received it, I noticed it was missing the bag and door plugs. I reached out to RedgeFit and never heard back. Now, a couple months later, 1 band has broken and another on its way. I have been using a similar system that I purchased at WalMart, 2 years ago and have had 0 issues with it. For the cost, it's just not worth it.
27 August 2024
Unprompted review
Reply from Redge Fit
I'm truly sorry to hear about your experience, especially with a gift that was intended to be special for Father's Day. It's frustrating not to receive all the components, and it's concerning that you've had issues with the bands breaking so soon.
Our team has reached out to you to address the issues you've encountered. You deserve to get the full value for the cost of the product. Your feedback is important, and I hope this situation gets resolved to your satisfaction
Just save yourself time and frustration and do not buy.
Just save yourself time and frustration and do not buy this product. The original band that they had would always break. They switched to a different manufacturer or something and the new bands break as well. These bands hurt when they break. I e always taken great care of my exercise equipment and stored it properly. When I email them all they say is that I should buy a warranty. People should not have to buy a warranty in case the product fails while you are using it, that’s dangerous.
25 August 2024
Unprompted review
Reply from Redge Fit
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues you've faced with the product and the frustration it has caused. Your safety and satisfaction are very important to us, and I understand how disappointing it must be when a product doesn’t meet your expectations.
I want to assure you that your feedback is being taken seriously. We constantly strive to improve our products, and hearing directly from customers like you helps us identify areas where we can do better.
While I apologize that our previous communication didn’t fully address your concerns, I’d like to let you know that our team has reached out to you to make things right.
Thank you again for bringing this to our attention, and I apologize for any inconvenience you've experienced.
If you like problems and injuries, you will love this equipment.
If you're reading this after purchasing, when the band breaks (trust me it will), I hope you're not injured by it and please don't return it. If you're reading this because you want to make a decision about this product, it is not worth your money or time.
The product cost over $100, returning it cost minimum $20 and if you're returning because it broke you're going to be refunded less than 50% of purchase price. Forget about the 30day money back guarantee.
Issue 1.
The 3 day shipping is a lie. I ordered on 7-22-24 and received that order on 8-2-24.
Issue 2
The advertised free access to their app is a half truth. You pay extra for the app thinking you have "access to watch tutorial videos, sign up to your favorite workout programs and custom meal plans". We'll, it's behind a pay wall. The only access you have to workouts are the ones recorded to show you how to use the machine. Basically, the paper in the package with pictures about the workouts, you get access to videos of those pictures.
Issue 3
The essence of resistance band is defeated by cheap bands and horrible design. The bands are cheaply made and they are shorter than most resistance bands. They are bound to break even if you use it as described. Mine broke while I was following along with one of their "free videos". Yes. I injured my fingers. That's a 0 for performance.
Issue 4
The requirements for return or exchange is cumbersome enough to not warrant your tike. First, you must return in the original packaging. Second, you must return with in 5 days of receiving some email from them (they will respond on a Saturday, so now you have Just three days to return it). Failure to following either of these requirements will result in no refund especially because you would have paid for shipping, they will deduct $15 and only refund 50% of whatever you paid.
If you made it this far, I saved the justification for the one star. The bar and handles are of decent quality. I've had some resistance bands I bought in peak 2020 lock down but because they didn't come with a bar, I couldn't do squats. I pondered just buying a bar but the configuration for the ones are saw wouldn't work with my bands. That lead me to this horrible company and product.
REDGE=
Regret Ever Deciding [to] Get [this] Equipment.
24 August 2024
Unprompted review
Reply from Redge Fit
Thank you for sharing your detailed feedback with us. I sincerely apologize for the negative experience you've had with our product and the frustration it has caused. Your safety and satisfaction are our top priorities, and I deeply regret that our product did not meet your expectations.
I want to address the issues you've mentioned:
Shipping Delay: I'm sorry for the delay in shipping your order. While we strive to fulfill orders as quickly as possible, it's clear we fell short here, and I apologize for any inconvenience this caused.
App Access: I understand your frustration with the advertised app access. Our intention is to provide value to our customers, and I apologize if the experience did not align with what was promised.
Product Quality: It's concerning to hear about the issues with the resistance bands and the injury you sustained. This is certainly not the experience we want for our customers. I will be escalating this issue to our product development team to ensure it is addressed immediately.
Return Process: I apologize if our return process was cumbersome. We understand that a smooth return process is important, especially in situations where the product does not meet expectations.
Our team has reached out to you to make things right and resolve this issue for you. Your feedback is invaluable to us as we strive to improve, and I would greatly appreciate the opportunity to address your concerns.
Thank you again for bringing this to our attention, and I’m truly sorry for the disappointment and inconvenience you’ve experienced.
Let me resend my package without paying…
Let me resend my package without paying a dime more
1 August 2024
Unprompted review
Reply from Redge Fit
Thank you for the 5 star review! We are happy to be of service. Please reach out to us if there is anything else you need help with.
This product and company are crap
This product and company are crap! I bought one then cancelled my order 15 minutes later but they contacted four days later sayin it was already too late! What crap! Then I caught the mail person before they even left it on my porch when it finally came and sent it back 6/6/24 finally after making a big deal about it I was just emailed today to let me know it would be 10-20 more days for a freakin refund still!! How are they still in business this isn’t the only reviewI’ll be leaving they a crap company thieves and liars! Never buy anything from them period I could make their gym for 5$ in my garage and perform a better service !!
27 July 2024
Unprompted review
Reply from Redge Fit
We are truly sorry to hear about your experience and apologize for any inconvenience caused. This is not the standard of service we strive to provide. We understand your frustration with the cancellation and return process. Please know that we are working to expedite your refund and improve our procedures to prevent such issues in the future.
We value your feedback and would like to make this right. Our team has reached out to you. We are committed to resolving this matter to your satisfaction.
Thank you for bringing this to our attention, and again, we apologize for any inconvenience.
When companies lie
When I purchased the advertised a free subscription to their app. Upon logging in zero of the workouts were available to use. Every single workout either would not play or ask for money. To receive the subscription you were supposed to pay at a certain level which I did. I do not appreciate the dishonesty and what to me is an outright lie.
24 July 2024
Unprompted review
Reply from Redge Fit
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with the app subscription and the workouts not being accessible as promised. We understand how disappointing this must be and take your feedback very seriously.
Our goal is to resolve this issue promptly and to your satisfaction.Please reach out to us directly at support@redgefit.com, and we'll be happy to assist you further.
We appreciate your patience and understanding as we work to make this right.
USPS lost my package and Redge sent a…
USPS lost my package and Redge sent a new one at no cost! The service and product are great! 10/10 recommend
23 July 2024
Unprompted review
Reply from Redge Fit
Thank you so much for your kind review! We're delighted that we were able to assist you with a replacement. Your satisfaction is our top priority, and we're thrilled to know that you had a great experience with both our service and product.
Thank you for your 10/10 recommendation! If you need anything else or have any questions, please don't hesitate to reach out.
Shipping delay
I placed an order on July 12th, 2024, and the email received confirming my order stated this was a 3 day priority shipping. It's now day 10, and my order has still not shipped out. I've reached out to the company twice with no reply. I was looking forward to beginning my fitness journey, but I'll have to look for another home fitness journey. I just want my refund so I can purchase with another company. What a disappointment!
22 July 2024
Unprompted review
Reply from Redge Fit
I sincerely apologize for the delay with your order and the lack of communication on our part. I understand how frustrating this situation has been for you, especially as you were excited to begin your fitness journey.
Please be assured as our team has reached out to you and have processed your refund. We are committed to resolving this matter promptly and ensuring you are fully satisfied.
We deeply regret the inconvenience caused and appreciate your understanding. If there is anything more we can do for you or if you have any questions, please don't hesitate to reach out to us at support@redgefit.com.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Bands break
My wife ordered the Redge Fit for my birthday. I started using the Redge fit and it did as described. I can see the results and I’m impressed. Their customer service is awesome to work with and have done a great job. Thanks Redge Fit.!!
17 July 2024
Unprompted review
Reply from Redge Fit
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and discomfort caused by the bands breaking during your workouts. Your safety and satisfaction are our top priorities.
We are committed to resolving this issue for you. Please rest assured that we take your feedback very seriously. We will ensure that you receive high-quality replacements for the broken bands. Our team will also investigate this matter further to improve our quality control and prevent such incidents from happening in the future.
Please reach out to us at support@redgefit.com, and we will expedite the process to get you the replacements you deserve. If you have any other concerns or need further assistance, don't hesitate to reach out. We appreciate your patience and understanding.
Thank you for your trust in Redge Fit, and we will do everything we can to make this right for you.
Bad customer service
I ordered a portable gym for my husband for Father’s Day and never received it even though it said in transit. I called ups and they said to contact ridge fit too. This was June 19. The company said they’d look into it. It is now July 2 and no response. I have emailed numerous times. No response. I’m very frustrated. I would give this company zero stars if I could! Very disappointed. DO NOT order from this company!!
11 June 2024
Unprompted review
Reply from Redge Fit
We deeply apologize for the frustration and disappointment you have experienced. We understand how important your Father's Day gift was, and we are truly sorry for the delay and lack of communication.
We want to assure you that we are taking immediate action to resolve this issue. Your experience is not reflective of the standard we strive to uphold, and we are committed to making it right.
Our team has reached out to you. We will prioritize your case, investigate the status of your shipment, and provide you with a resolution as quickly as possible. If the order cannot be located, we will process a full refund for you.
We are also reviewing our communication processes to ensure better responsiveness and support for our customers in the future.
Thank you for bringing this to our attention.
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