quip Reviews 

Poor customer service; subscription trap; confusing site

This company is horrible. Product stopped working after 4 months and there is no response from customer service. Would never purchase again. Every product I have purchased stops working.

5 stars goes for customer service. I have gone through 2 of their rechargeable toothbrushes and messaged them via Facebook and they got back within 24 hours and sent me a new toothbrush for free.

3 stars for product. It is sad that I have 3 of their rechargeable toothbrushes now (2 don’t work). I would say it doesn’t work as well as what they advertised but it works pretty good. Wouldn’t trust the ones from Target though.

I used Quip for about 3 years from 207-2020, and never had an issue. I even paid for international shipping while I was abroad during those 3 years. (Had to cancel my plan for personal reasons.)

I decided to reactivate my account this month. I had already purchased the toothbrush from my local Target so all I needed was the brush head and battery refill. Well, that package came this week and was missing the AAA battery. Not a big deal, I reached out thinking they messed up the packing. The customer support quickly emailed me back to say the battery was complementary and NOT expected to be reshipped if I didn't get one.

Excuse me? The AAA battery is included in every touchpoint of your marketing material- it's in the product images, it's in the product description, and it's in my "plan summary" and "what's in your order". Not anywhere did it say "this is complimentary and there's a chance you don't get this in your package".

It's a $5 refill plan so not a big deal on its own (heck, I'd pay $10 if it comes with the battery), but it's extremely deceiving to include the battery on all your storefronts, then to expect the consumers to know it might not be included. (Why would I need a refill plan if I need to make a separate trip to buy batteries?)

And for the CS team to make it sound like they are doing me a favor by reshipping the battery to me? Nope.

(for reference, in the 3 years I had quarterly refill shipped to me, not once did I not receive a battery pack.)

I was happy with Quip in the beginning, great price for the subtle electric brush and the paste (didn't like the non mint one though) but then the refills were coming bit faster than I wanted so I changed to every 3 months (I used Quip in the morning and my Oral B and crest at night) but then they started emailing me after it was charged and being sent so I couldn't decide last minute if I could push it out a month or more. Not cool. Harry's blades have always alerted a customer before charging and shipping which is how it should always be to give us a Choice everytime.

you cannot change, cancel, or modify anything in your order or refill plan. you have to argue with a chatbot (no human support) and they won’t give you a person and you can’t cancel your account without one. i have blocked all future charges with my bank: this is yet another rip-off subscription you can’t get out from under.

I have tried to get a malfunctioning handle at least 7 times with no response. There is no way to contact the company. after 5+ years - I am done. DO NOT BUY

Awful water flosser. Shoots water everywhere-broken or something wrong with the magnetic closure. They have HORRIBLE CUSTOMER SERVICE. I can’t return it without them getting involved and they won’t reply to my return request, as promised. Their chat is a joke.

Quip was great until what should have been the simple process of changing my address. They never shipped to my new address, kept charging me, and all attempts to rectify the situation have been met with the horrifyingly frustrating experience of trying to communicate with some live chat non-human bot, with no option to speak to an actual person. What kind of company offers no human customer service?

I love the toothbrush and the quarterly new head and battery. Love how portable the brush is.

The tape strip to attach the brush case to a surface is a good idea but isn't functional for multiple uses.

Their customer support of subscribers is excellent. The two issues I've had were resolved quickly and generously.

I really like the look of these toothbrushes, it looks super sleek.

But that’s the only thing going for quip.

The actual toothbrush is garbage. And it’s such cheap quality. When I replaced the head it never sat right and kept popping off. And the customer support is nonexistent.

Don’t buy it.

I ordered one of their toothbrushes and what I received came without a box or instructions, just a note saying that they hope I'm satisfied with my replacement. Why a replacement? I was a first time customer. So I checked and found that they currently have no phone support--only email and live chat. Their "live chat" turned out to be a chat bot with very limited capability, so I sent them an email instead. I told them that I didn't care about not receiving my brush in a box, all I wanted were the instructions and could they please just attach a copy to an email for me.

It doesn't sound difficult right? Not like rocket science, right?

A day later I received an email saying that they'd be happy to send me a brand new toothbrush if I take pictures of the packaging my replacement brush came in and send them by email. I told them that the toothbrush had no packaging, it just came in an envelope, and that I didn't want a new one anyway--all I wanted were the instructions and could they please attach them as a file to an email and send them to me.

A day later I received the reply that "This is not a normal situation" and that my issue was being escalated to another team. As of yet I have heard nothing further from them. How ridiculous is this? You can't think outside the box just a little bit, say to yourself "All this guy needs to be happy is a pdf copy of the instructions," and then email them to me? Sheesh.

Anyway, I tried their toothbrush and it was underwhelming to say the least, so now I have an awesome Oral-B. My advice to anyone reading this is that they avoid this quip crap.

EDIT: Today (11/28/22) I received an email from quip saying that at present they do not have their 'welcome material' in a form that can be attached to an email. I wondered what's stopping them from picking up a smartphone, taking pictures of that material, and attaching them to an email. Oh well. I may be stuck with an over-priced, ineffective yet stylish toothbrush but at least this customer service experience is now hopefully behind me.

Toothbrush is meh.. the whole head vibrates but not the bristles so I'm not sure how much it cleans your teeth, but my husband uses it. HATE their customer service! They are the worst! Rude and gives wrong information and make it seem like it's your fault when an email clearly shows it! The website is dumb because there's no way to edit or cancel the order - you always have to keep calling them and their representatives are horrible!!!

Quip is a simple, compact, and very efficient vibrating toothbrush. My teeth feel "dentist office" clean after brushing. The 2-minute timer with 30-second pauses are great for building good habits. My quip, however, is intermittent, and stops most times before completing it's full cycle.

Not the same as it used to be. I joined trust pilot just to voice my frustration. I had a quip for years; replaced the brush heads, battery, etc. regularly and about a year or so ago, the motor died. I sent the pictures in, got a new one, and now this one works on & off - not the battery. If you want to make more money, quip, don’t lower the quality. I’d pay more to have a better toothbrush that lasted longer.

Horrible customer service. Sent an email and a DM on IG nearly a month ago. No responses. My 2nd toothbrush broke. I'll be taking my business elsewhere.

I really like the toothbrush for my daughters the timer is an awesome addition along with the toothpaste. I just dislike that online app does not have the ability to log on for more than one child or profile. This is upsetting to my daughters:

All is good until it no longer works. Then 3 emails later with customer service and sending pics you don’t hear from them again and they no longer answer your emails. Don’t fall for their easy replacement.

Best toothbrush and toothpaste I’ve ever used! Noticeable difference!

I have wanted a quip toothbrush but am on a fixed income and could not budget it. I received a toothbrush for Christmas; however, my only complaint is that the quip toothpaste was 'complimentary', but when I mentioned I did not want the toothpaste, the generated information said I would get $5 off for the quip toothpaste on my next refill. So, the toothpaste isn't complimentary, is it?
Other than that, which was easily resolved, I love my quip toothbrushes (my husband gave me his and now one is strictly for travel and the other I use every dayl).