While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I've been getting monthly orders of Proper sleep supplements for several months with no issues. But, the order I received today was wrong, and I can't get in touch with them. Emails to their addresses come back as undeliverable and the phone number does not work. I'll be calling my credit card company to make sure they cannot bill me anymore.
This company is a total fraud. The product worked, but all of a sudden they stopped shipping the product and customer service won't engage to solve the issue. I have three orders pending shipment. I had to call my credit card to dispute the charge and block them from continuing to charge me.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
