Getplushie Reviews 170

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the products they received, often finding them to be of poor quality, not matching the descriptions or expectations. Some customers also reported issues with their orders, including items not arriving, being sent to incorrect addresses, or receiving the wrong product. Conversely, a small portion of people were satisfied with the delivery service, noting that items arrived quickly and with good communication. Some reviewers also mentioned receiving well-packaged items and appreciated the overall service.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers report receiving counterfeit... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery, with items... See more

Quality

Users describe ambiguous interactions with quality. Many customers report receiving fake or counterfeit... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers report significant issues, including... See more

Service

Reviewers mention positive feedback about service. Customers are very happy with the service, highlighting... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Came from china which was not expected delivery said 2 -9 days how it could get here in two days is impossible. Arrived on day 9 but in jelly cat bag with jelly cat labels however it is not a jelly ca... See more

Rated 4 out of 5 stars

Courier was fast but coming from Shenzhen was not impressive, as people would misunderstand goods from Taobao instead. My order was placed from Hong Kong through the official site in Europe. If good... See more

Rated 4 out of 5 stars

The communication was great, with regular updates regarding the parcel's delivery. The price and range of the items were excellent in this competitive market. I was happy to wait out the longer delive... See more

Rated 4 out of 5 stars

My granddaughter loves the jelly cat toy. It arrived safely within the seven working days. My only concern that the link from the email confirmation to the website wouldn’t open and instead I got a wa... See more



Contact info

2.7

Poor

TrustScore 2.5 out of 5

170 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

FAKE

FAKE

Dropshipped from China with a business address registered in a new york apartment - AVOID

20 February 2025
Unprompted review
Rated 1 out of 5 stars

FAKE

FAKE, I ordered the Bartholomew bear and what arrived had a random label and tag sewn in. Three emails were ignored so I disputed it with my bank. They and 90 days to argue the case and waited over 70. So now have to 5 days argue my case ridiculous. They blatantly lie in their argument saying “product matches description” ( it obviously doesn’t). Can now see the photos are taken from the jellycat website with the background edited. Reviews must be fake too as you can’t leave reviews. I have the real one now and the everything is wrong not even a good fake.

17 October 2024
Unprompted review
Rated 1 out of 5 stars

Definitely a scam

Definitely a scam. I ordered the Bartholomew strawberry bear and they sent me a fake. It looks nothing like it. I’m shocked they even thought I wouldn’t notice lol. DO NOT ORDER FROM HERE. They also will not respond to you. So I had to dispute the charge.

5 January 2025
Unprompted review
Rated 4 out of 5 stars

Slow delivery but it was a genuine toy

They took the maximum amount of time stated to send it and I was starting to panic after reading these reviews that it would be a fake scam, but I did get a genuine jelly cat after two weeks.

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Fake jelly cat toys - AVOID

Fake jelly cat toys. Website looks very impressive says USA based but I believe they were a Chinese import through a uk distribution company. No response from customer service when chasing the marshmallows which did not arrive for 2 weeks - not exactly the fast delivery advertised! Then I looked them up here to find others with the same issue and that they were fakes.
I can confirm indeed that they are definitely fakes. Same price as real ones too! I bought the real one from a well known uk shop which arrived in 2 days. The fake one is overstuffed, smaller and squat, legs wonky, different material, does not say suitable from birth (good thing as it isn’t!!), ribbons holding them together are in the wrong place and badly stitched, no blush on cheeks. The labels have clearly improved as I would not have noticed until compared to the real ones. I have asked my credit card company to chase my money back from them. I emailed them (the getplushie email) again to return the fake products and have yet to receive a response.

29 November 2024
Unprompted review
Rated 1 out of 5 stars

IT IS SCAM

IT IS A SCAM , my item hasn’t arrived but it shows it has been delivered .
Chinese scam.

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible 😞 they take your…

Absolutely terrible 😞 they take your money and you don’t receive anything, the website is still up and running and I’m sure Lots of people will be so disappointed when they don’t get the jellycat they think they have ordered ! I can’t believe it’s allowed to still be up and running it needs shutting down !! Beware do not deal with them !!!

17 November 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!!!!!!

SCAM! Avoid this company. My jellycat never turned up and they are sending AI generated emails instead of responding. Absolutely disgusting.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Avoid - fake Jellycat goods!

I ordered the Jellycat marshmallow duo and then saw the reviews on here. My item arrived today and I can indeed confirm they're fake. This company seem to be evolving, as they did look quite good quality and had Jellycat tags and labels, and came with a dust bag. However, comparing to genuine products and the pictures on the Jellycat website, you can see lots of discrepancies.

The marshmallows don't have blush marks, one is bigger than the other, the legs are stitched differently, they're attached together a different way to the images and the dust bag is a different colour. The Jellycat labels on the product are also different to the originals.

Please don't get sucked in by the slightly cheaper price.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Scam site, fraudulent chinese co. - fake product

Scam site and fraudulent chinese company. Their fake Jellycat bunny arrived but looked like a rabid Roland Rat. Customer services ignored several emails then finally responded saying their 'fictitious' returns team would be in touch to organise a return to 'China' (it had a made in china tag instead of a jellycat tag...). Follow-up return instructions have still NOT been received nearly 1 week later. AVOID AT ALL COSTS!

31 October 2024
Unprompted review

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