getplumb.co.uk Reviews 7

I had an exceptionally positive experience with GetPlumb and felt compelled to leave a review because the level of service was genuinely outstanding.

I had an LG washer dryer delivered, but ran into a frustrating issue with the waste pipe connection – the spigot on the washing machine hose didn’t fit my existing trap. I initially thought it was a McAlpine trap, and after visiting five different local plumbing shops, none of them could properly identify the issue or offer a workable solution.

GetPlumb took the time to talk me through the problem, suggested possible reducers, and then asked me to send photos via WhatsApp of the existing trap, the hose, and the parts I was trying to fit. After reviewing the photos, they correctly identified that my existing trap wasn’t McAlpine at all but a European (Euro) trap. They then explained clearly that the simplest and best solution would be to replace the trap with a McAlpine silent dual spigot trap (which is a great quality brand) and use the appropriate adapter for the Euro washing machine hose that’s already fitted.

They also helped source all the parts I needed. One small item (Jubilee clips) wasn’t available online, but they handled this brilliantly – I placed my web order, they added the missing item manually, and I paid for it via a secure link. Throughout the whole process, they were in touch via phone and WhatsApp, explaining everything clearly and patiently.

I’m based far away and they’re in Reading, but the distance didn’t matter at all – everything was handled smoothly and efficiently without me needing to travel. The advice was spot-on and the solution they provided is a simple, clean fix.

This is genuinely the most helpful plumbing merchant experience I’ve ever had. Friendly, knowledgeable, patient, and problem-solving focused. Highly recommended – especially if you’re stuck with an awkward plumbing issue that no one else seems able to solve.

Turned up looking for small parts to get my caravan gas system working again. They were excellent in trying many varieties of fittings before advising, correctly, that one of the fittings selected would do the job which it did. Excellent knowledge and very helpful. Thank you very much for helping me to carry on with my vacation.

Get Plumb said they sent the item of which they did not, they also could not prove it either, I had paid by pay pal so I filed a dispute and they refunded me. Get Plumb are liars and timewasters.
Order WEBSOR1339

I asked what time the cut off for next day delivery is. It had already passed but they said if I could order asap they could run around to the ups facility and get it posted. Excellent customer service and communication 10/10

Param is listens to requirements and advises , he will find the most appropriate solution for you, even if it means you do not buy the more expensive item.

He is a true Gentelman, honest, professional and provides excellent advice, his technical ability is a testament to his experience.

I ended up ordering the whole house of 14 radiators, Incredible service and value, very competitive pricing and a pleasure to deal with.

Thank you ! 5 Stars all around!!

not sure about the 2 reviews above but not the experience I had.

Bought the Ideal Logic ESP1 35 Combi Boiler yesterday and didn't even receive any email notification with order etc. Only got an email from WorldPay (the payment merchant) about the successful payment.

Today I got an email with Refund from WorldPay and that is it. Absolutely zero communication from GetPlumb.

What a waste of time..

Ordered boiler for £1389 via website and no communication, didnt answer calls or emails, had to claim from credit card company and got refunded 2 months later, shop elsewhere..