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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment system, frequently encountering unexpected charges or being required to pay for basic interactions like chatting, even after purchasing a subscription. Customers found the website and app to be problematic, often describing them as misleading due to the presence of artificial intelligence and profiles that did not appear genuine. Reviewers consistently reported that the app was full of bots and AI-generated responses, making it difficult to connect with real people. They also felt that the subscription model and additional in-app purchases for "gems" were designed to continuously extract money without providing genuine value or privacy.

What people talk about most

Payment

Consumers express strong dissatisfaction with the payment system. Many reviewers report having to pay for... See more

Website

Reviewers express strong dissatisfaction with the website, frequently labeling it as a scam and a money trap.... See more

Artificial intelligence

Reviewers highlight negative aspects of artificial intelligence, with many expressing dissatisfaction that... See more

Subscription

Clients share negative opinions on subscription. Many reviewers report hidden costs, stating that in addition... See more

Application

Customers consistently express strong dissatisfaction with the app, frequently labeling it a scam. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid !! It’s a scum ..how dare those chaps are still able to build pitch a buz proposition that after 30 minutes you realize is fake,money sucking,massively expensive and a big scum. Debatable... See more

Rated 1 out of 5 stars

I joined this a week ago and signed up for 3 month subscription when I tried to cancel no refund but won't say why! Trying to get money back through card provider but not hopefully. It is ridiculousl... See more

Rated 1 out of 5 stars

So unbelievably fake, bots everywhere, false marketing, I think in the one month of using this app, I have seen two "regular profiles" which I can only assume are the real people. Once is the most fak... See more

Rated 1 out of 5 stars

Horrible scam app! This app is full of bots and fake profiles — there are no real people. I paid for features, and when I realised it was all fake, I submitted a refund request and a data deletion... See more


Company details

  1. Dating Service
  2. Adult Dating Service

About Once

Written by the company


Once is not just another dating app. It’s a mindful experience designed to match you with like-minded singles around the world. This alternative approach to matchmaking avoids the ineffective swipes, rushed choices and bad matches often experienced in online dating.

Once is here to help you discover something more meaningful. Imagine a dating site that adapts to your preferences, offering perfect matches every day, mutual likes, live streaming, and intelligent algorithms based on shared vibes, music taste, and personality. Once will calmly connect you with the best people around the world for highly engaging chat without relying on any tricks or gimmicks. In a world filled with the chaos of online dating, Once provides a slow and mindful approach, serving as the perfect antidote.

Cosmopolitan magazine say Once is “literally the answer to your swipe and dating app fatigue”. Created in France in 2010, Once received a major relaunch in 2021 and now draws from over 25 years of experience and an expert team of over 350 dedicated specialists. The safe and caring dating app has over 13 million members ready to date both locally and worldwide.


Once is focused on delivering quality over quantity with the best possible slow dating. Carefully designed features enable Once to expertly match you with like-minded people for a mindful and unique dating experience. The Perfect Match feature wisely pairs you with several ideal people once a day to improve your chances of success, while the groundbreaking Music Match feature connects members based on their music preferences using Spotify. Vibes is another advanced matchmaking tool that partners the most suitable people based on 100s of interests and personal qualities. Once dating app is available free on Google Play and App Store.


Contact info

  • Unit 3 26/F Greenfield Tower, Concordia Plaza 1 Science Museum, RD, Tsim Sha Tsui East, Kowloon, 999077, Hong Kong, China

  • support@getonce.com
  • getonce.com

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Once is the biggest scam out there

Once is the biggest scam out there. It has AI bots responding to texts to keep you texting so they can charge you for gems to text people. The pictures are fakes. If you ask to meet them in person, they respond by saying they want to chat more. I spent up to $60 dollars texting one person and nothing more to say but let’s meet up. And was denied because there is no such person.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

What a scam!!

What a scam!!! All photos are fake.chats are fake! site just wants you to keep paying more $$$$$$ for any exchange with potential date.
DO NOT FALL FOR IT

25 March 2025
Unprompted review
Rated 1 out of 5 stars

Subscribers beware - Once is NOT enough

Subscribers beware, Once is not what you expect it to be.
Not sure the women listed as members actually exist. In chats I received:
- Identical responses from different women
- When asked what part of the town they lived in, 90% said downtown.
- When I asked ladies who were doctors what their specialty was I got "it is special to be a doctor."
- No member will call or email you and refuse to meet.
- Every woman I chatted with started making sexual innuendos in the second chat and would send identical sexual photographs.
- Every woman avoided responding to complex questions.
This site should not be called a dating site. The women on this site have one objective, to sell more airtime.

20 March 2025
Unprompted review
Rated 1 out of 5 stars

I made a payment for three months which…

I made a payment for three months which was $29.99 and gained access to chat after I have been debited after one or two chats I was logged out saying my payments didn’t go through but I was already debited on my credit card. How do I get my refund or be connected back to the platform. I need assistance asap

22 March 2025
Unprompted review
Rated 1 out of 5 stars

Once dating site is nothing but bots…

Once dating site is nothing but bots and scamming ladies. The members with stars popularity are 100% bots. You can write the most provocative message, and they will respond immediately. They will also try to message you trying to get you to buy more charms. There are ladies that reach out to you asking for another chat account or leave their phone numbers are all scammers. All conversations follow the same pattern, then eventually hit you up for money.

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Obviously this is a scam dating site

Obviously this is a scam dating site. I'll tell you for a fact, there are no real women on the site, only the app developers have set fake profiles and will never accept to go on a date or talk on an alternative platforms. All they want is for you to keep buying the gems and keep talking, wasting your hard earned cash on scammers!

1 January 2025
Unprompted review
Rated 1 out of 5 stars

This app is a total scam

This app is a total scam. Don’t waste your time. When you sign up, you have a choice of three options talk, date, love when you go on the website with women 90% of the women list talk. The women are also rated by popular symbolized by a fire sign And obviously not popular without the fire sign. After experimenting on this app for less than a month, it’s quite obvious that the women that have the popular fire sign are not really there to date. One has to buy gems that one uses every time one chats with these women and you can use a lot of gems and never get any farther than petty talk. After using a facial recognition app, I discovered that about 50% of the pictures are modeling pictures of completely different people who have just been used to form the profile while I can’t be certain what the app does behind the scenes, but it seems to me that there must be a clear incentive for these women to chat men up so they use more gems and the app earns more money. Of course the app will never admit it, but a large portion of these women are probably hired to keep extending chats so that the app can earn more money. It’s a very sophisticated scam because you don’t realize this until after you’ve paid for a membership, etc..

1 March 2025
Unprompted review
Rated 1 out of 5 stars

This site is a scam

This site is a scam . I have been suckered into spending almost 400 quid in two chat sessions with supposedly interested in me females and when I have asked to use a different form of communication such as text or email I get the same word for word response saying... Ok babe can we chat here first because I really want to get to know you

27 February 2025
Unprompted review
Rated 1 out of 5 stars

This is absolutely the most fake dating…

This is absolutely the most fake dating site on the Internet. These women are fake. This is just a money making scheme for the "owners" of the site. I would love to hunt these people down and teach them a lesson in integrity. They never got a cent from me because after a few chats, it was easy to see it was fake.

26 February 2025
Unprompted review
Rated 1 out of 5 stars

This is a SCAM 100%

This is a SCAM 100%. I sent a message to one of the
babes....Less than a fraction of a second she responded. Definitely a BOT auto responder.

If you ask a complicated question, she will reply...What are you doing now? LOL

Save your Dollars.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

This site is a complete scam

This site is a complete scam. Every profile on the site is a "popular" member, so you have to keep paying £12.99 every 10 minutes to chat to them. There are a lot of bots on the site with lovely pictures of ladies they have doubtless trawled from other sites. AVOID AVOID AVOID - you will jet keep paying money and get nowhere.

22 February 2025
Unprompted review
Rated 1 out of 5 stars

Too good to be true?

The women seemed beautiful and too good to be true. I'm not sure if they are real or bots or what. They wanted me to continue to buy coins to chat with women for $20 but they don't last very long so it's just like gambling at a casino. Not a good bet. Not worth my money or time. I won't be using this site again.

14 February 2025
Unprompted review
Rated 1 out of 5 stars

FAKE SITE

too many fake profiles, it's laughable, reverse picture search revealed 10 in the first hour, expensive and cannot message anyone!
DO NOT USE - WASTE OF TIME AND MONEY - LUCKILY I DIDN'T PAY OUT AFTER READING OTHER REVIEWS

20 February 2025
Unprompted review
Rated 1 out of 5 stars

It's all bot generated conversations…

It's all bot-generated conversations and Pics trawled from SM profiles - it's ridiculous don't use it. Ever. Wanna check? Ask the person to discuss the place they live in or send repetitive questions or complicated ones. You'll soon realise the "person" is a bot.

19 February 2025
Unprompted review
Rated 1 out of 5 stars

Fake site

Fake site, bots ask ridiculous questions. Just keep you writing so you have to buy more time in addition to the money you already spent to join. Realistically all these women are at least a 7. You can't find that in the real world. Fake don't buy it.

19 February 2025
Unprompted review
Rated 1 out of 5 stars

Avoid.

This dating site 100% is using bots, Avoid at all cost, I paid frlor subscription and still had to pay for stars to chat. Really unnecessarily expensive. You will be chatting and you may asked a question but the bot never replies, the after a while they start asking you things you've already talked about. I managed to get a refund on the subscription but nothing else. Please Avoid, Avoid this site.

30 January 2025
Unprompted review
Rated 1 out of 5 stars

The worst app ever

The worst app ever, people there are fake, one guy was asking me same questions, I had a feeling I wasn’t texting to a person. Can’t believe it they charge for that!!! I will never recommend this app.

16 February 2025
Unprompted review

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