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Getnewbag Reviews 

208
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TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I found an advert on Instagram for a backpack which incorporated a suction section. I ordered one of these. The payment system sent me to a couple of different payment areas, which i thought strange.... See more

Rated 5 out of 5 stars

It's not often enough said when an after-sales service is effective. This is the case at Getnewbag, so I wanted to share my experience! Thank you for listening @emilie!

Rated 4 out of 5 stars

They're very good in processing all the things that needed to be resolved. I applaud them for coming up with the solution. Very good group of people. I hope they continue their good service.

Rated 5 out of 5 stars

Elsa was very fast at responding and very polite. She assisted me with all the questions and queries i had. Thank you Elsa your service is top notch!

Contact info

4.0

Great

TrustScore 4 out of 5

208 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(208)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Happy customet

I received my money back and i was pretty happy i did'nt even have to argue with anyone for my money they Really have a great customer service

19 February 2025
Unprompted review
Rated 1 out of 5 stars

I dont even know this company but this…

I dont even know this company but this automatically charged my account. I accidently clicked a link on Instagram, and that when the nightmare started. I received lots of email from this company something about a scam membership. I contacted them to cancel it and refund me the amount they charged by they refused on doing so.

24 June 2025
Unprompted review
Rated 1 out of 5 stars

I was charged three times


I was charged three times, but I never received any purchase or product confirmation email. Terrible service. They don't notify you of your charges. The charges are automatically debited from your credit card

25 June 2025
Unprompted review
Rated 1 out of 5 stars

I don’t know this company but found…

I don’t know this company but found them on my bank statements taking €47 from my bank account every two weeks since the 14/2/2025. I asked advice and tried to inform the company the police and my bank. I also consulted a world expert banker and have been informed by the world expert banker to tell my bank immediately that I have been hacked.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Jamal

My experience was great because i may have mistakenly subscribed to getnewbag and now I got assistance regarding my refund and na man named Jamal is assisting so I'm happy with the service I'm receiving

14 May 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. They are based in Cyprus. They also have a SHEIN instagram another way of scamming people. They have scammed me multiple times before I got the chance to get in contact with my bank and freeze my card. I spoke with Andy on the chats and he said to me that I have singed up with their membership (this was done without my consent) and it was not refundable! Guys be aware this is a total scam.

28 April 2025
Unprompted review

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