Yes its goung well and the app abd online is easy. Had a bit of confusion this week after I had filled in the quiz for my next script and spoke online to Doctor. I got another request to fill in t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an amazing experience with customer care team. They were extremely helpful, patient, and quick to respond. Every time I had a question or needed guidance, they explained everything clearly an... See more
been with Mosh for some time now and have been very happy with everything so far website is easy to use I can pause and postpone my plan anytime, not like what others have said I can control my plan a... See more
Company replied
I lost a lot of weight which was my main objective of course. What impressed me was that the process was authentic. The doctors and support teams were very interested in ensuring I was doing it proper... See more
Company replied
Company details
Written by the company
Australia's first end-to-end, entirely digital healthcare platform for prescribing and delivering medicines direct to consumers (partnering with doctors, nurses and pharmacists)
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- getmosh.com.au
4.4
Excellent
3K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and genuinely helpful
Quick and genuinely helpful. What every customer wants!
9 April 2026
Unprompted review
Reply from Mosh
Hi Jo, thanks very much for this fantastic review. We really appreciate it. Being both fast and genuinely helpful are our goals so its great to see!
Thanks again, Alex - Mosh team
I am very happy with the whole process. From the enquiry to the delivery of the product and beyond.
Lovely helpful people and guidance.
1 April 2026
Unprompted review
Reply from Mosh
Hi Bette, it is great to see this review. Thank you so much. We'll continue to do our best to provide a great service & process.
Thanks again, Alex - Mosh team
Reply from Mosh
Hi Brian, we are really proud of the hard work our team does, and it is great to see it reflected in your awesome review. Thank you! We'll do our best to keep standards high, and support all of our patients to hit their goals.
Thanks, Alex - Mosh team
good service with feedback
7 April 2026
Reply from Mosh
Hi Glen, thanks so much for this great review. We really appreciate it.
Thanks, Alex - Mosh team
Very attentive and quick to follow up…
Very attentive and quick to follow up and reply
1 April 2026
Unprompted review
Reply from Mosh
Hi Katarina, thanks so much for this great review. Its great to see the team are attentive and quick, this is one of our goals. Thanks for being part of the Mosh community.
Thanks, Alex - Mosh team
It seems I’m made of money & they can…
It seems I’m made of money & they can just debit money from my bank account as they please. I already had a subscription in place & they go ahead & arrange a second one for no reason so now I’m $900 out of pocket with no supply because they can’t communicate with each other or read notes on a file!!! I’m so furious & utterly disappointed in the lack or professionalism & customer support. If you are thinking of using this service - I recommend NOT TO…..So so unprofessional & one whopping big con.
7 April 2026
Unprompted review
Reply from Mosh
Hi Belinda, I am really very sorry to read of your experience here. It sounds like something has gone terribly wrong, and out of the norm. I would love to look into this and make it right for you today. Please do respond to our request for your info so I can dig into the issue and resolve.
Thanks, Alex - Mosh team
Good old fashioned customer service Reliable down to earth so easy to…
Reliable down to earth so easy to communicate and trustworthy.
6 April 2026
Reply from Mosh
Hi Rodney, thanks so much for this fantastic review. Its great to see you pointed out the old fashioned down to earth support. This is something we actively work on. Please reach out anytime and we'll do our best.
Thanks, Alex - Mosh team
Reply from Mosh
Hi Kevin, thanks so much for this terrific review. Hair regrowth is what its all about. We'll always do our best, so reach out anytime.
Thanks, Alex - Mosh team
I made a mistake
I made a mistake - everything was corrected speedily :)
4 April 2026
Unprompted review
Reply from Mosh
Hi Dimitri, thanks so much for this awesome review. Everyone makes mistakes, its on how we respond to them that makes the difference, and I'm glad our team were able to help.
Thanks, Alex - Mosh team
Updated review. Thanks for helping out!
Initially unhappy customer but the team has really come thru and fixed all my concerns regarding cancellation of subscription and refund. I thank engine got their efforts and taking time to fix the problem. Awesome response I have to say! Thank you again!
4 April 2026
Unprompted review
Reply from Mosh
Hi Chris, we are really delighted to see this. Thanks for your patience with us, and for letting our team make this right for you. Thanks again, Alex - Mosh team
Great professionalism and efficiency on…
Great professionalism and efficiency on replying back to responses including emails.
2 April 2026
Unprompted review
Reply from Mosh
Hi Janet, thanks so much for this fantastic review. Its great to see our team were professional and efficient, thanks for being part of the Mosh team.
Thanks, Alex - Mosh team
A wonderful journey …
I have had a wonderful weight loss journey. It has been a life changing opportunity to achieve results that i could not achieve before.
2 April 2026
Unprompted review
Reply from Mosh
Hi Sonia, thanks for this fantastic review. This is what we love to see, and what inspires us each and every day to do our best for our customers. Thanks, Alex - Mosh team
Arcie's fantastic service
Arcie was excellent at following up, doing what they said they would do and being helpful and accountable while resolving my problem. They are a real asset to the Moshy team!
31 March 2026
Unprompted review
Reply from Mosh
Hi Monique, thanks so much for this awesome review. We think Arcie is fantastic, and its great to see you agree. Thanks again, Alex - Mosh team
Even though I experienced side effects…
Even though I experienced side effects - the team ensured I felt comfortable and confident throughout. I’ll be sure to come back.
1 April 2026
Unprompted review
Reply from Mosh
Hi Jay, its great to see the team were able to support you through this. Thanks for being part of the Mosh community, and thanks for this fantastic review!
Thanks, Alex - Mosh team
Support worker Herman amazing responded…
Support worker Herman amazing responded swiftly to my query
31 March 2026
Unprompted review
Reply from Mosh
Hi Emma, thanks so much for this awesome review!
Thanks, Alex - Mosh team
Excellent customer service from Dennis
Excellent customer service from Dennis. Quick to reply and most helpful! Thank you!
31 March 2026
Unprompted review
Reply from Mosh
Hi Donna, its great to see Dennis was able to provide excellent customer service, I'll be sure to get this feedback to him. Thanks for this amazing review, and for being part of the Mosh community.
Thanks again, Alex - Mosh team
Dianne Carillo was really helpful in…
Dianne Carillo was really helpful in responding and resolving my query
30 March 2026
Unprompted review
Reply from Mosh
Hi Sam, thanks so much for this awesome review. I will make sure Dianne see's this feedback. Thanks again, Alex - Mosh team
Very good service!
23 March 2026
Unprompted review
Reply from Mosh
Hi Seba, thanks so much for this awesome review, we really appreciate it!
Alex - Mosh team
Dianne was so helpful!
29 March 2026
Unprompted review
Reply from Mosh
Hi Liam, its great to see Dianne was helpful, thanks for this wonderful review!
Thanks, Alex - Mosh team
Great communication and customer…
Great communication and customer service from Darlene. My query was dealt with super quickly with zero fuss.
29 March 2026
Unprompted review
Reply from Mosh
Hi Robert, thanks for taking the time to leave this review, its wonderful to see Darlene was able to deal with your query quickly and with zero fuss.
Thanks again, Alex - Mosh team
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