Luna Physical Therapy Reviews 255

Prior to arranging my first therapy session, I verified with Luna and my insurance that Luna is considered in-network based on my coverage. I even performed the intake process and was excited that I'm able to schedule an in-home therapy as it would be difficult for me to travel to a physical therapy facility. After my session, I got an email stating that after review, Luna is out-of-network and I was charged the self-pay rate. Disappointed that if it the out-of-network is true all along, they should disclosed that prior to my first session so I could have cancelled the appointment. Now I'm left to find another provider at the last minute as I need to have immediate therapy sessions done.
On the bright side, the therapist I worked with today was very thorough and explained a lot on the therapy plan.

Luna first touched base with me Wednesday January 31. I’m having knee replacement on February 15 and since I will not be able to drive for two weeks and I’m the sole driver for my house, having someone come is a lifesaver. After two days on their waitlist I was dropped out of the blue so I got myself back on the list and I was dropped again! I called and they said there was a glitch in the system and the earliest a therapist could come would be February 20 so I booked that and then the therapist would schedule future appointments. Because my doctor wants to have therapy the next day, I made arrangements around a friend’s work schedule to drive me to out patient therapy on February 16 and I scheduled directly with them before they got totally booked. It was a relief to know that the next session would be February 20 and I would not have to rely on getting someone to pick me up and take me to therapy. Today February 8 Luna calls to tell me they cancelled my appointment with their therapist because I’m supposed to have therapy within 3 days of surgery and they are going to put me on a waitlist!!! I explained to the woman on the phone my experience and was told it was a glitch in the system!!! So the bottom line they have cancelled any possible availability past the 3 days and put me on a waitlist! I was told if I got dropped to call them again! Absolutely HORRIBLE experience!!! Extremely unprofessional!

Luna was a great experience. Adam, my physical therapist, had me walking with a cane in 17 days. Although I only reached 87% in the knee bend, it was due to the swelling in my right knee and leg. It was really hard to get the knee to bend all the way due to the swelling. Adam was patient, and guided me through the process. I had other physical therapy in California when I had my left knee done, but it was weeks before I was near where
I am now. Adam has done a great job and we really appreciate having someone like him on your staff. The best was having the convenience of having someone come to the house to do the therapy. Thank you very much.

I had a very positive experience with Luna about two years ago. The company was efficient, answered the phone, and the therapist was excellent. This time I have made repeated calls to Luna to simply schedule an appointment. On the first, I waited for 45 minutes on hold, and no one ever answered the phone. On the next three attempts, I used the option of getting a call back. No call was ever returned. This is very disappointing.

Shortly after posting the negative review, I did secure an appointment with an excellent physical therapist. I have had two sessions thus far and the experience has been flawless. I am glad Luna quickly resolved the problem quickly.

I am skeptical about this company. I requested an appointment and two days later I received a list of appointments to choose from. I responded and asked how can I check the credentials of the therapist coming to my home. I asked how do I know the therapist are experienced and qualified. This has been over a week and no one has responded to my question. I followed up again and no one responded. I believe I have the right to verify that the therapist coming into my home is experienced and have the proper credentials to do the job. There are a lot of scams going on these days and everyone is all about your money so people please be careful and check to make sure whoever is coming to your home have the proper credentials and are license to do what they said they are doing . I also believe that they are unprofessional because they could at least respond to my question. As much as it is convenient to have physical therapy in the comfort of your home I am not going to be scammed. I need to know that the person working on me have the proper credentials, and that they are qualified to do the job. If that is the case, then I might as well watch physical therapy on YouTube and do what they do before I allow myself to be scammed.

Terrible experience. Coming off of a back injury I had a daily Rx for physical therapy. I’m not driving yet and I would love in home services. And I control everything with my phone and apps so loved this concept. But Luna totally FAILED. I’m truly in need of medical help and I’ve been waiting two days to hear back from their “network” of experts. I even called into their customer service line to try to get help and was put on hold for 30 mins before I finally gave up. I also tried an online contact to no avail beyond standard messaging. Moving on to the next option. If you need help, my advice is don’t waste your time with Luna.

I am very pleased with my therapy and my therapist, Brady. On time every time. Kind and considerate of this 82 year old woman who just had knee surgery. I have progressed a great deal. Range of motion is great and working on strength

Had a call scheduled on 1/01 at 2:40pm
Received a text from someone saying they might be 15-20 minutes late. Never received the call. Replied by text to follow up awhile after 3pm. No response. Sent a ? mark by text. No response. Called the number and the automated voice message says they’re too busy. This has to be a scam.

My physical therapist from Luna, Janet Mueller, was highly knowledgeable and professional. She was a pleasure to work with and helped me regain my balance, reflexes, and normal walking gait quickly. I recommended her to my friends. If I ever need physical therapy again, I want to work with her.

i have come a long way and keep improving. it is great they come into the house.

Luna Therapy was referred to me by my CORE doctor, Dr. John Brown. There were no delays waiting to be scheduled, and from start to finish everything went well.

My physical therapist, Amy Luna, was always on time. Amy was always cheerful, very personable and professional and easy to work with. We had eleven sessions. Through her encouragement and instructions I was able to gain full mobility in left my arm after six months of pain and very limited use of my left arm. Thank you Amy! I would definitely refer family and friends, and would hope they received the care, and attention I received.

Kelly Reed has been a great therapist to work with. She makes sure I understand every exercise she has me do and what the results should be.

It's great having PT at my house. Seems like we get more accomplished than we would at a PT facility.

Maria is always professional, cheerful, empathetic, knowledgeable, and communicative of exactly what we are doing and why!

I was told that my mother would see a therapist at 1:00pm today. Around 2pm I noticed that no one arrived so I called in to see what was happening and I was told that the therapist didn’t want to work in my area of town. I took off from work to be with my mother who was waiting for treatment. The therapist send a message the same time of the appointment completely unacceptable. This is an unprofessional company I would not be using them in the future. The sad part is that they took all our information and we got no service. Plus if I canceled last minute I would be charged a $90.00 fee. Can I charge them one?

I really appreciate the in-home therapy that Luna offers, and Cody is wonderful! He is prompt, knowledgeable, friendly, compassionate, listens well, and devises exercises that work for me and that help me get my shoulder movement back. We have done several sessions & I have never had such a good PT before, and would recommend Luna and Cody wholeheartedly.

My name is Annie Arthur. Amy Cruz came into my life (thanks to the Core Institute/as they did all my surgeries)as I'd been suffering from my left hip for a long time. I have a lot of scar tissue due to a full lumbar fusion (2006), both hips having been replaced (2008 & 2009). With her great experience, patience and humor Amy brought me day by day Nov. 1-Nov.15 (9 visits) to a stronger, diminished pain self!

I’m waiting for my first appointment but the process of scheduling was frustrating. The intake person schedules a therapist in your area but can’t tell you if that therapist is qualified to meet your specific needs. I was also frustrated that two of the physical therapists that come up on their site who got my attention based on their profiles, were not in their system when I called to make appt and she didn’t know why. If therapists are no longer available they should be deleted off the Luna site (Dr Paul Nguyen and Dr Elaine Huddon in Dallas area.) That’s false advertising. Waiting for call back on if the therapist who is scheduled, who I didn’t see on the Luna site, is appropriate for my condition, as I really wanted Dr Nguyen but I was told he wasn’t an option because she couldn’t locate him in the system. They can’t even tell you who your therapist will be until they get your credit card information which is also sketchy. Because some of the reviews on Trustpilot are positive, I’ll see what happens and follow up to provide more details on my experience. The person who took my call seemed very incompetent…

Evan came to the house to help my mother-in-law. She is 93, can't hear and refuses to get hearing aids. Evan was really patient with Jackie. He was wonderful with her but she just refused to do the exercises. But, Evan should definitely be rewarded for being such a great sport.

I have had physical therapy 3 x's before Luna. The professionalism is fantastic. The therapist concentrates on you and just doesn't sit you in a corner and let you do the exercises alone, which has happened to me before. I would highly recommend Luna to get the job done.

My therapist is doing very well. She is very professional and always on time.