LumiLight Reviews 3,406

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,198 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the quality and brightness of the products, finding them highly effective for various tasks and activities. Many highlight the ease of use, comfortable wear, and innovative features like the hands-free wave button, which significantly enhances their user experience. Reviewers also frequently praise the efficient delivery service, noting that orders arrive quickly and are well-packaged, often exceeding expectations even during busy periods. However, some customers experienced issues with delivery, including delayed or lost orders, which caused frustration. A few other people also felt that certain items, like a small flashlight, stopped working shortly after purchase or arrived defective, losing charge almost immediately.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing delight and satisfaction... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the products as fantastic,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and reliable shipping,... See more

Order

People report positive experiences with order, praising the ease of ordering and the overall process,... See more

User experience

Clients share positive opinions on user experience, highlighting the product's comfort and ease of use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my mum a gift from Lumilight before Christmas which came quickly, was well packaged and she really loved it. I then bought myself some things which again arrived quickly and well packaged and... See more

Rated 5 out of 5 stars

Website is very clear and easy to use. Very informative of what each product is/does. Placed 2 separate orders. Received both quickly. Ordered Lumi light and a few mini flashlights. Wow, great product... See more

Rated 5 out of 5 stars

I ordered four of these headlamps for Christmas gifts. Unknowingly, my married daughter did the same! Therefore, each of the gentlemen in our family now owns two Lumilights and are thrilled. I have... See more

Rated 5 out of 5 stars

I bought my husband a Lumilight for Christmas and immediately regretted not taking up the offer so I could get one too. Rookie error. But, I sucked it up and now I’ve got my very own and absolutely d... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent Customer Service at LumiLight

I am very impressed with service from LumiLight. Quick response time. Ensures prompt delivery! With exception to courier; I would rate fair/good. I used their tracking number; package was still being processed?! It was in their possession!! Showed would be notified when package ready for shipment. For 3 days I waited. Poor communication via their website. Yet package arrived on date it was expected. Courier still had it “in transit”. Gift was greatly appreciated and is used daily!

3 February 2026
Unprompted review
Rated 4 out of 5 stars

Lumilights 5Stars

The company, Lumilights was great, the shipping company, GoFo was horrible. I was told numerous times my order was on its way, I had to call them 3 times! Then I got an email telling me that the tracking number wasn't theirs, then another email said they couldnt locate my house, even after I spoke to a rep ,he google my address and was able to describe what my house looked like and how many houses it was from the corner.
Then I got another email telling me that I should contact Lumilights because GoFo didn't have my order.
After contacting Lumilights, I got a nice email from Brian who apologized and guaranteed that they would reship my order, and I should have it within a week. Sure enough it was delivered as promised.
My family love the lights, I would definitely reorder from Lumilights but never would I recommend GoFo as a delivery service.
The lights are wonderful, so bright, comfortable to wear and the carrying case is perfect to wear on your belt for easy access.
So, Lumilights gets 5 🌟 stars, and GOFO zero.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Quick replacement of lost order

The delivery company lost my order which was incredibly frustrating. The professional team at LumiLight replaced the lost order quickly. The torches are lightweight, the battery lasts long enough to complete a cow caesarean as well as being very useful for TB testing as a farm vet. Would definitely recommend

31 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 10 LumiLight headbands to be…

I ordered 10 LumiLight headbands to be given to family and friends for Christmas. All arrived in a timely manner and were great....except for one which would not charge. I contacted LumiLight and explained the problem and they replaced the defective unit quickly. All of the people that we have given headbands to love them. It was a pleasure to work with your company and so happy that I found such a helpful gift to give!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

LOVE these lights

LOVE these lights. I bought one for my husband, son and brother-in-law. They all love that you can see such a broader view that the traditional head lamps. Light weight. Bright. And the ability to turn it on and off hands-free is great. The storage case is a nice touch but imagine they will be used regularly enough that it may not get used much. Highly recommend!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. Really lights up the dark when wearing. I see people out at night wearing them in the neighborhood.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Contacted lumi light several times…

Contacted lumi light several times regardibf a faulty light, commented on social media pages asking to contact me but the comments are deleted and emails not responded to. This light worked for 2 dog walks then cut out and wouldn’t then charge. Don’t waste your money, the only use for this is in the bin now.
*update* I got a couple of responses AFTER posting this review (admitting they’d seen the review so seems this is the only reason they reached out) and chasing and now after another 3 weeks being ignored again! I’m now nearly £30 out of pocket with unusable items

1 January 2026
Unprompted review
LumiLight logo

Reply from LumiLight

Hi Lauren, so sorry for this. I can see that our team member Raymark actually reached out to two separate emails that you sent and we sadly didn't get a reply. I went ahead and sent you another email there. Hopefully, we can get a response to this and get this sorted.

Kind regards, Brian.

Rated 5 out of 5 stars

Do what they promise to do

I have bought head torches and key ring lights from Lumilight and have been pleased with the performance of everything I have bought. Easy and quick to re-charge saving the need to buy batteries. Very satisfied.

5 January 2026
Unprompted review

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