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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and efficiency, often highlighting their ability to make blood draws painless and stress-free. Many people appreciate the convenience of at-home service, finding the booking process seamless and the overall user experience excellent. The timely arrival of technicians and clear communication throughout the process are frequently mentioned as significant benefits. However, some customers also noted issues with customer service, reporting difficulties reaching support and experiencing unfulfilled appointments or last-minute cancellations. A few people mentioned problems with technician conduct or adherence to procedures. There were also instances where issues arose with lab sample processing, affecting results or delivery of information.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the staff for being... See more

Service

Reviewers mention positive feedback about service, highlighting the convenience of in-home appointments and... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the convenience and ease of... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found scheduling... See more

Customer service

People report ambiguous experiences with customer service. Many customers express dissatisfaction, citing a... See more

Based on these reviews

Rated 5 out of 5 stars

The technician (Brittany) was very professional, kind and courteous. I hate having my blood drawn and she made it painless. In addition to Brittany being fantastic, the convenience is unmatched espe... See more

Rated 5 out of 5 stars

Extremely dependable. Great techs. Have never had a tech that I didn't like. Easy to set up appointments and very good about staying in touch regarding arrival times, etc. The only negative thing I... See more

Rated 5 out of 5 stars

Super easy schedule, less than 24 hours from scheduling the appointment my labs were complete. Would recommend this for anyone super busy who needs quick results. Will go this route for all future l... See more

Rated 5 out of 5 stars

Communication throughout, and fantastic, personal service. I've never used this company, but would strongly recommend it. If you should get lucky, and have Nilsa come to draw your blood or any other f... See more


Company details

  1. Home Health Care Service

Written by the company

Getlabs sends medical specialists to you to collect labs, vitals, and advanced diagnostics. Available same-day, nationwide.


Contact info

  • 801 Brickell Avenue, 8th Floor, 33131, Miami, United States

  • getlabs.com

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The technician was very professional

The technician was very professional. My 13-year-old daughter was a bit nervous, but she made the experience smooth and easy, which we truly appreciated. I will definitely use this service again and hope to have the same technician next time.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Changed my appointment date the night before

I scheduled for early morning labs, next day and took one of 3 slots available for 5-7 am for labs that had to be done early. I received confirmation, then a request to reattach my lab work, then another reminder. At 6:30 pm they sent an email saying my labs had been rescheduled for 4 business days from when I scheduled.

It also charged me $99 for a two hour time slot which is supposed to be $79.

Unprofessional and unreasonable. I won't use this service again.

16 April 2026
Unprompted review
Getlabs logo

Reply from Getlabs

Thank you for bringing this to our attention. This is not the experience we aim to provide at Getlabs.

I’ve looked into this but was unable to locate your appointment with the information provided. I’ve reached out for additional details, and as soon as I hear back, I will follow up directly to ensure this is addressed and made right for you.

We take feedback like this seriously and appreciate you sharing your experience.

Rated 5 out of 5 stars

Highly recommend this convenient service

Ty was ready to go this morning. One jab, no bruising. She did an amazing job and I would highly recommend her. I am so thankful that this service is available! No need to wait an hour in the germ-filled lab waiting area for an appt you had to make a week ago for a test you needed a week ago. This can be done anywhere. Thank you!

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Loved this!

My phlebotomist name was Nicole. She was very friendly made me feel extremely comfortable. They came to my house, which was so convenient. They updated me with notifications as to when she would arrive so that I was prepared. I would definitely do it again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I am house bound and old and decrepit

I am house bound and old and decrepit. Being able to have the lab blood collection at home really was wonderful. The technician who collected the specimens was efficient and very competent. The staff went to extreme measures to help me and were patient with my limited computer skills.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Well worrth it.

My exsperience was very nice, the technician, came in and she was very polite and I had questions and she was very good at answering them. She did a great job taking my labs. I decently will be using them again forsure.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Very convenient home visit

very convenient having them come to your home. Great technician. You can pick your time. They communicated very clearly with reminders and technicians arrival time

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional and kind

My experience was great! Rebecca arrived on time and was efficient and precise. She drew my blood and was gentle and I didn’t feel the needle. I signed up for this blood draw to check for cancers. My husband passed last year from cancer and it was devastating. I truly appreciate Rebecca’s kindness and professionalism as she treated me very careful. I only wish my husband would have had that kind of respectful experience at the hospitals and treatment centers. Instead we were a number and I remembering feeling like stock of cattle. By coming to my house to draw blood, I felt special. That is the highest compliment. Thank you

9 April 2026
Unprompted review

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